Sleepy's Reviews

Updated April 16, 2015
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2.4
170 Reviews
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Sleepy's CEO David Acker
David Acker
114 Ratings

Pros
  • Great dedicated people and good training program (in 6 reviews)

  • they offer there employees great training (in 5 reviews)

Cons
  • Long hours which is applicable to every retail (in 23 reviews)

  • Little to no customers in most stores equals low sales numbers (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Good sales job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleepy's full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good starting pay and you learn a lot about sales if you are new. They also truly do focus on sleep and the health benefits.

    Cons

    The hours are very long, you float around to many different stores in the beginning, hard to make commission at times

    Advice to Management

    Bring back the shorter splits, keep Draw Forgiveness all year long, allow new people to be in one store to gain repeat customers, increase pay with the longer shifts

  2. Mattress Professional

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleepy's full-time

    Pros

    Long-running successful company, expanded to over 1,000 showrooms.
    Hires seniors for sales positions.

    Cons

    Micro-managed too much, with too many hierarchy levels.
    Refuses to pay earnings to employees on medical leave unless they return to work first.

    Advice to Management

    Eliminate company policies that violate Federal codes or State statutes regarding employee pay.

  3. Ok job while you look for another one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hicksville, NY
    Current Employee - Customer Service Representative in Hicksville, NY

    I have been working at Sleepy's full-time (more than 3 years)

    Pros

    Benefits, gym facilities in corporate

    Cons

    Company releases older workers then hires new employees that are trained to work three departments.

    Advice to Management

    While management is controlled by the owners, work in behalf of the employee somewhat.

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  5. Sales Gopher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Chicago, IL
    Former Employee - Sales Representative in Chicago, IL

    I worked at Sleepy's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were a few good upper level managers and good co-workers. Most of them were under-utilized. When you would get a positive district manager (it could happen!), they either quit or got transferred.

    Cons

    Horrendous local management; no consistency; high staff and employee turnover; flat out deceitful practices in recruiting process and staffing. Work hours 20% more than the competition, compensation less than 2/3 of the compensation (but the managers drive nice cars). This is the textbook version of micro management and the work experience resembles a "Ponzi Scheme" more than a legitimate and professional opportunity. Be prepared to be treated like a dog, be called in on your day off, have issues with out of pocket expenses, and have unemployment benefits contested.

    Advice to Management

    Be honest in your recruiting and the expectations of being a grunt with a tie. Only hire people from dual income households since the compensation is not enough to support a family.

  6. Helpful (2)

    Excellent opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mattress Professional in Brick, NJ
    Former Employee - Mattress Professional in Brick, NJ

    I worked at Sleepy's full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    if you enjoy meeting strangers and turning them into professional relationships ( sales!) and you always value honesty and integrity even if it means not closing the sale that day, then this company will help you be happy at your career as well as earn a good living. I never was yelled at or treated badly when i sat down at my desk and just relaxed during down time, because I always did my job well therefore earning the right to enjoy a good meal, or read a lil bit..! that is something you will not find at the competitors, Sleepys treats employees like family really, do your part ( which makes you $$!!) then you become more valuable. always be honest and friendly.

    Cons

    a real downside is downtime.. customers do not walk in a store like SLEEP'S often, keep in mind even if you have one customer in 12 hours, you can make a great amount of money in that one day. I had one day ( actually my first day out of training) where i earned right under $800 with just one newly married & pregnant couple! you never forget good customers because you are helping them with a very important a possible lifetime purcase.. once u believe in that you will do better... to better deal with the down time, 1st attempt to stay away from readin books or watching video on phone or tablet BECAUSE that will not help you earn any extra money... instead always clean your store, and the bathroom, and stock..a messy mattress display does not make someone want to lie down hence not comfortable hence not buying.. thank previous customers genuinely which could lead to referral business or repeat business. try to set up appointments with leads which makes them feel like you are dedicating more effort to their major purchase (which you are).. offer your business neighbors free diagnostic tests, and or coupons for free pillows or employee or neighbor pricing.. come up with a plan and use it. master every brand, product, feel, price, sale price, in stock, order time so you dont ever look like MR. i dont know.. ( he works at costco pointing to mattresses then points to the register you are called a mattress professional take advantage of it and OWN IT. LIVE IT.) create your own business cards and 8x10 flyers, but dont leave them around it is not professional with this industry and i believe the company does not allow it...instead use them when you meet someone outside of the store, EVERY ONE SLEEPS!! you should talk with the man pumping your gas, who probably has knee or back pain standing all day in cold, sure he could use a tempur-pedic!! seriously. when you go out to dinner, your server who is also trying to earn your business ( TIP) do the same..but BE genuine she or he sleeps too!! and when a customer tells you yes they do sleep of course but can sleep on anything, why not just get the $200 mattress at walmart, show them the $200 mattress and let them try it, make sure they also try mattresses just slightly more money / better quality.. if they say they want the $200 mattress, smile and sell it to them. i made good money, because i sold the customer what they wanted, i tried a little to show them better quality but made it clear it was not for my commission or the company's profit, but because i know the value of a good night's rest and your body having good form helping back pain, spinal alignment... BUT letting a customer walk out makes you less money than the $20 from a cheap mattress.. take advantage of each experience so the customer enjoys you and the store. they will be back, they will send friends & family.. and if they want something better but cannot afford it, SLEEPYS luckily has many options to try to help compared to macys or high priced furniture stores..use that to your advantage... when a customer complains that you dont have lamps on display and they prefer to go to one store and buy dresser, nightstand & a sink..!!! first show them that you can order some items, but this is where that genuine belief in the importance of a sleep, with the RIGHT mattress for YOU. it is a FACT that the most important item any will buy is a mattress.. you dont buy your children, a house does not cause lower back pain and surgery later in life, where else do you spend about 8 hours in one spot EVERY DAY for life. and do other important tasks..... Like reading!! if you believe it, live it, others will. and if they dont care, you smile and sell them what they want, or thank them for shopping at SLEEPYS THE MATTRESS PROFESSIONALS. * the truth is the biggest con is you might one day just prefer to see and communicate with more people throughout your day.. it is not torture but truthfully seeing sometimes ONE person or ZERO people from 9am-9pm can be hard to deal with* some can, some can't, some can but only for so long. count me in the latter.

    Advice to Management

    continue allowing employees who are performing well to utilize their downtime the way they want as long as it is appropriate. meaning sales are good, store is clean, stocked, the MP is aware of all emails, goals, orders, stock, sales, & has a game plan.. then it is healthy to allow them to enjoy a meal a little longer than rushing! or something fun! BTW when i worked here, all my management always allowed me to do this which kept me super happy with my workplace and increased my abilities and my focus.

  7. Helpful (2)

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mattress Professional
    Former Employee - Mattress Professional

    I worked at Sleepy's full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Potential to make a decent living. Freedom to in the workspace

    Cons

    Good showrooms are usually reserved for management's inner circle. Potentially a lot of traveling would be okay if it were traveling to a good show room. Long hours full t7me employees have no life. 9:50 am to 9:00 pm. Soul sucking job!!!

    Advice to Management

    Evaluate your managers based on their performance. In my time working there I've only had 1 good manager

  8. Helpful (2)

    sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Professional in Cherry Hill, NJ
    Current Employee - Sales Professional in Cherry Hill, NJ

    I have been working at Sleepy's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not many anymore. Pay is on time. Have plenty of time to look for other jobs. You get to help people get better sleep. .

    Cons

    Management are dishonest sheep. Company treats salespeople like garbage. Been with them for a lot of years and the company continues to digress from what it once was. They fail to get traffic in stores. Have too many stores that shouldn't be open. For the last two years all they've done is lower commissions and get rid of bonus. Your expected to vacuum the entire showroom and clean the restrooms a suit.I'm sad that I gave them as much time and effort as i have since I now realize it was all for nothing. Management changes so often that you just continually start over proving your worth. No real advancement is avaliable. Most dishonest company i have ever worked for .

    Advice to Management

    Listen to salesforce and save company.

  9. Great place to make money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in New York, NY
    Current Employee - Sales Representative in New York, NY

    I have been working at Sleepy's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sleepy's takes care of their employees. CEO David Acker is Great. Talented sales people can make a great living and company provides benefits

    Cons

    Work life balance is tough with long hours

  10. Helpful (2)

    Con men as managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleepy's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Getting a small pay check and having plenty of time to job search.

    Cons

    Very long work days with no return on the time invested.

    Advice to Management

    Evaluate district and market leadership

  11. Helpful (3)

    was once the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mattress Professional in Dover, DE
    Former Employee - Mattress Professional in Dover, DE

    I worked at Sleepy's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    if you were in a flagship store the money was ok . nice coworkers , good training with e-learning

    Cons

    district management and up. they will lie to you and try and convince you that your making money, The management are the only ones making money. take every deal no matter what. I guess so they get paid off volume and you get paid off gross. management talks about employees behind theirs backs. if your on there hit list list your schedule will reflect it. they rely on way to many metrics to measure your success with the company . stop using door pulls as a metric. . At one time you all were the big dogs in town now Mattress Firm has exceeded you and will someday soon take over you. The writing is on the wall , you have expanded so much that now the new stores are sucking the blood out of the flagship stores. . huge turnover you have lost a lot of your vetrans to other companys. It seems the old saying by harry Acker is no longer the companies vision to work 4 days a week and make 100K . now you want people to work 5 days a week and make 35K . You can only take so much from the sales staff. Have you considered cutting the corporate fat ?

    Advice to Management

    If the sales force is only going to make 35K a year give them a 40 hr work week. . You need to build the confidence in your sales staff because all the indicators show that the company is no longer financially solid . Close some under performaning stores in saturated markets. You don't need a Sleepy's on every corner, in every shopping center and every red light. It makes you look desperate

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