Smart Financial Credit Union

www.smartcu.org
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Smart Financial Credit Union Reviews

Updated January 31, 2015
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3.1
6 Reviews
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Employee Reviews

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  1. It was a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Houston, TX
    Former Employee - Teller in Houston, TX

    I worked at Smart Financial Credit Union full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company itself is very great. They value their employees, the benefits are awesome and they give excellent incentives.

    Cons

    At the location I was at it wasn't the best, and neither was the office culture.

  2. Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mid Management in Houston, TX
    Current Employee - Mid Management in Houston, TX

    I have been working at Smart Financial Credit Union full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Open door policy, lots of federal holidays, decent benefits.

    Cons

    Lack of training, non-qualified executive leadership, favoritism, hostile environment, lack of trust, racial and ethnic discrimination.

    Advice to Management

    It all starts from the top all the way down to the tellers. Practice what you know, perform your own duties and stop the gossip and racial comments. Fill the positions that you are qualified to perform. Stop overpaying your executive team and invest into your lower tier management and employees growth and skills. Tenure does not substantiate promotions to leadership positions that they cannot perform.

  3. Very good environment if you want to stay with a company for a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Houston, TX
    Current Employee - Branch Manager in Houston, TX

    I have been working at Smart Financial Credit Union full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    HR department is very very good, benefits are really good, special technology loans for employees, minimum sales pressure very good company reputation sells itself

    Cons

    Not much in terms of uniformity. Every branch will do things differently, so it pretty much depends on the branch manager

    Advice to Management

    Get formal training classes for tellers and FSS, implement uniformity, and use internal auditors instead of external auditors

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  5. Good company, but lots of terminations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Houston, TX
    Former Employee - Teller in Houston, TX

    I worked at Smart Financial Credit Union full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good benefits and family like culture

    Cons

    Glass ceiling, lots of terminations

    Advice to Management

    Should stop making so many bad loans and then having to fire so many people when members stop paying.

  6. Great job for a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MSM I in Houston, TX
    Current Employee - MSM I in Houston, TX

    I have been working at Smart Financial Credit Union part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexible schedules, full benefits for part-time employees and 401k plan available and opportunities to grow within the company.

    Cons

    A lot of micro management under the tellers, no additional incentives for tellers for sales, minimum recognition of hard working employees.

    Advice to Management

    Listen to employees concerns in order to work together toward branch goals. Also take into consideration other factors besides last year sales when setting sales goals.

  7. It was mostly ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Smart Financial Credit Union part-time

    No opinion of CEO
    No opinion of CEO

    Pros

    flexible hours which helped out with my studies, coworkers were fun to work with

    Cons

    not a lot of opportunities to move up, a lot of politics in upper management.

    Advice to Management

    clean house

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