Smart & Final Reviews

Updated August 19, 2014
Updated August 19, 2014
55 Reviews

3.6
55 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
David G. Hirz
20 Ratings

Review Highlights

Pros
  • That means there is a lot of room for growth (in 3 reviews)


Cons
  • full-time hire is very rare, you have to build yourself up (in 3 reviews)

  • Low pay at entry level for very hard work (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager  in  Montebello, CA
    Current Employee - Service Manager in Montebello, CA

    I have been working at Smart & Final part-time for more than 3 years

    Pros

    The pay is pretty good in the long run. Company is growing with lots of new stores building and lots of remodels taking place. That means there is a lot of room for growth. Raises every certain number of hour. Managers can work with your schedule.

    Cons

    Compensation for part time associates is not that great. The longer you are with the company the better your pay will get.

    Advice to ManagementAdvice

    Make your employees feel like they are appreciated! This leads to employees that will get the job done for you.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Objective Point of View...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Smart & Final full-time for more than a year

    Pros

    The people are extremely friendly and helpful. The tenure in the company is very strong...many associates over 10-20 years with the company. The family atmosphere is great.

    Cons

    Inconsistencies with upper leadership when addressing issues with associates.

    Advice to ManagementAdvice

    Leadership need to adhere to the expectations of being a good leader.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Lakewood, CA
    Current Employee - Cashier in Lakewood, CA

    I have been working at Smart & Final part-time for more than a year

    Pros

    Employee discount
    Cheap food
    Nice co workers
    If the manager likes you, you will get hours.
    Great if you in school.

    Cons

    They will hire you as a full timer but you will only get scheduled for part timer. Only work 4 hour sifts. No full 8 hour shifts. Favoritism is key at smart and final. They like you to kiss there butt. You can be hard working but will not get noticed. Expects you to do a lot for little pay. Not good with raises. If your lucky once a year. They don't appreciate hard work.

    Advice to ManagementAdvice

    Get to know your employees better on a work to work bases instead of a personal bases. Managers showing favoritism to other employees based off of personal reason. Better workers better customer service. Overall the store will run better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    First day work , it's fun and co worker are helping . After I come back home I was sick and my whole body hurt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Clerk  in  Los Angeles, CA
    Current Employee - Service Clerk in Los Angeles, CA

    I have been working at Smart & Final part-time for less than a year

    Pros

    I need a job for my family

    Cons

    Gain lots of experience that u will never work as service clerk

    Advice to ManagementAdvice

    Company want me to work and pay is 9 dollar

  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Carrier  in  Long Beach, CA
    Current Employee - Key Carrier in Long Beach, CA

    I have been working at Smart & Final part-time for more than a year

    Pros

    If you work hard, your managers will see it. If you want to move up, let people know, and they'll make it happen. I personally love my job. It's like a Smart & Final family at my store. However, it's rare to ever have a rude manager. Three out of four managers are the nicest people I've ever met. I hope to further my career here at Smart & Final.

    Cons

    There are no cons for this company.

    Advice to ManagementAdvice

    To smaller store managers, take a break, you guys work too much.
    Either then that, Great job!

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Part Time Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Encinitas, CA
    Current Employee - Cashier in Encinitas, CA

    I have been working at Smart & Final part-time for more than 3 years

    Pros

    I like how well managed the company is and their core values. Providing friendly customer service to all customers.

    Cons

    Raises are achievable but can be challenging. Time off policies are not very clear.

    Advice to ManagementAdvice

    Updating employees with any changes and having quarter performance reviews rather than annual performance reviews.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Carrier  in  Las Vegas, NV
    Current Employee - Key Carrier in Las Vegas, NV

    I have been working at Smart & Final full-time for more than 8 years

    Pros

    Company is continuing to build new stores year to year, lots of job opportunity. Variety of things to do all day. Opportunities for advancement will only continue to grow.

    Cons

    Labor always tight, so you may be on register one moment then cleaning bathrooms next.. Sometimes there is to much pressure when trying to complete a task when you are running all over the place.

    Advice to ManagementAdvice

    Instead of "Spotlight" show your thanks with gift cards. Takes to long on spotlight to gather enough points to get a 5.00 Starbucks card!!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Management in title only - lots of manual labor but good pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grocery Store Manager
    Former Employee - Grocery Store Manager

    I worked at Smart & Final full-time for more than 10 years

    Pros

    Ability to work your way up rapidly with plenty of hands on opportunities and areas to train and develop associates and interact closely with customers and vendors.

    Cons

    The mostly hourly job duties that comprise the mgmt position grew daily for mgmt while payroll shrunk making customer service a daily challenge as well as maintaining store standards.

    Advice to ManagementAdvice

    Work in the stores again if possible - at least for a week to reconnect with the daily challenges your store mgmt team faces and try to create a more even balance between additional workload, store conditions, budgetary issues and of course customer service.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    it sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashire/Merchandiser/Cart Attendant  in  Seaside, CA
    Current Employee - Cashire/Merchandiser/Cart Attendant in Seaside, CA

    I have been working at Smart & Final part-time for more than a year

    Pros

    raises based on how many hours works and can make up to 13.80 an hour

    Cons

    being taken advantage of by management

    Advice to ManagementAdvice

    have more oversight of abusive supervisors

    Doesn't Recommend
    Neutral Outlook
  11. 1 person found this helpful  

    WHat happen to customer service

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Smart & Final

    Pros

    Nice selction of items fast in and out

    Cons

    Poor customer service it stops them from growth

    Advice to ManagementAdvice

    Best start controling the people your hiring

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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