SmartSource Reviews

Updated March 15, 2015
13 reviews filtered by
  • Any Location
  • Any Job Title
3.7
13 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Joe Iovinelli
3 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Field Support Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Field Support Technician in Chicago, IL
    Former Contractor - Field Support Technician in Chicago, IL

    I worked at SmartSource as a contractor (more than 3 years)

    Pros

    Very Good Company to work for. They do get contract jobs for you in your area.
    Recruiters are very nice to work with, and easy to talk too.

    Cons

    Need more jobs, then 1 or 2, every other week. Need weekly work, then just 1 or 2 jobs a week.
    Basically just need 30 - 40 hours weekly, to actually keep the income coming in.

    Recommends
    Neutral Outlook
  2. Wonderful Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Technology Officer in New York, NY
    Current Employee - Chief Technology Officer in New York, NY

    I have been working at SmartSource

    Pros

    Smart Source, Smart Source Media, and Smart Source Hosting are an excellent company to work for. Based in the heart of NYC, you really can't ask for more.

    Cons

    Well, the cons would be living in NYC, though they do have locations across the country.

    Recommends
    Positive Outlook
    Approves of CEO
  3. So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT/Computer Technician in Los Angeles, CA
    Current Employee - IT/Computer Technician in Los Angeles, CA

    I have been working at SmartSource part-time (more than a year)

    Pros

    Pretty flexible. People were cool to work with for the most part.

    Cons

    Very few hours and pay per hour substandard resulting in extremely poor gross pay. Had difficulty getting reimbursed for legitimate expenses. No compensation for mileage or drive time. I could never afford to live on the earnings from this company.

    Advice to ManagementAdvice

    Beef up your business, give your employees a decent number of hours and a livable wage.

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I was a Dell-Certified Service Engineer.

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SmartSource

    Pros

    l enjoyed the opportunity to work in different environments, and the challenges associated with break-fix work. l liked showcasing my skills to my customers, and enjoyed assisting them with O/S issues.

    Cons

    I didn't like dealing with certain customers, and I didn't like it when Dell would send bad parts. I preferred dealing with North American Call Centres over the Indian ones, but, by dealing with them, I learned how to understand the Indian accent better.

    Advice to ManagementAdvice

    More hours... part time work is great, when you're a student, but not when you're trying to make a living.

  6. It's Ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - IT/Computer Technician
    Former Contractor - IT/Computer Technician

    I worked at SmartSource as a contractor (less than a year)

    Pros

    Pay is good, or rather their contracted pay is good.

    Cons

    I can confirm that they will not pay you your expenses unless you threaten them with a lawsuit. They want to bug you for your receipts however. They state in their agreement that they will not pay you if you fail to fulfill the agreed contracted period. It is a violation of the Fair Labor Standards Act not to pay employees for their hours worked. Also, under the FLSA you cannot waive pay by contract or otherwise and they cannot assess fines. Nevertheless, the contract specifically says that it is NOT a contract but an "at will" employment notification. I probably will never hear from them again because I threatened to sue for my unpaid expenses. They paid after that.

    Advice to ManagementAdvice

    Provide an actual contract. Pay as agreed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. Fair but not exactly...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - I T Deployment and Support Technician in New York, NY
    Current Contractor - I T Deployment and Support Technician in New York, NY

    I have been working at SmartSource as a contractor (more than 3 years)

    Pros

    Smartsource comes through when it comes to finding jobs for people who sign on with them.

    Cons

    On the other hand, there can be some dry spells where a person will not see work for them in a while.

    Advice to ManagementAdvice

    Just before the current project ends for your employees it would be wise to have the recruiters have the next contract scheduled.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. Hit and miss without the pay

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - IT Technician in Chicago, IL
    Current Contractor - IT Technician in Chicago, IL

    I have been working at SmartSource as a contractor (more than 3 years)

    Pros

    A good source for occasional side work without the hassle of interviewing.

    Cons

    Disorganized and rigid in project requirements (i.e.- onsite work is scheduled for specific days and times and cannot be altered or rescheduled, etc.), frequent problems with getting paid or not getting paid at all. Poor communications and unreliable project scope. (Some projects should last 5 days but usually only last 2-3)

    Advice to ManagementAdvice

    Project Management needs to be improved.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. They have been very nice and accommodating giving me jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Technician in Dallas, TX
    Current Employee - IT Technician in Dallas, TX

    I have been working at SmartSource part-time (more than a year)

    Pros

    Work available when I was available.

    Cons

    Not enough hours to make ends meet.

    Advice to ManagementAdvice

    Higher pay for the type of work.

    Recommends
    Neutral Outlook
  10. Diverse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Field Support Technician in San Diego, CA
    Former Contractor - Field Support Technician in San Diego, CA

    I worked at SmartSource as a contractor (less than a year)

    Pros

    The projects are a great learning experience. The diverse nature of the projects develops multidisciplinary experiences.

    Cons

    The ability to think on your feet, and sometimes stepping out of the job description and offer impromptu deskside support when deploying new systems.

    Advice to ManagementAdvice

    Get active in Southern California, especially in San Diego

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Their mistakes are your problem so beware before accepting any assignments from them

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Field IT Engineer in Providence, RI
    Former Contractor - Field IT Engineer in Providence, RI

    I worked at SmartSource as a contractor (more than a year)

    Pros

    When the contract is right you generally make better money than others

    Cons

    Too many staffing consultants not trained in proper work order prep ......Was sent on a handful of DOA assignments that I would up being unpaid for

    Advice to ManagementAdvice

    Develop a better standardized work order review process, eliminating on site work order disasters

    Doesn't Recommend
    Negative Outlook

Work at SmartSource? Share Your Experiences

SmartSource

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.