SmartSource Reviews

Updated July 9, 2015
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3.7
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14 Employee Reviews

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  1. Good Company if you are looking for temporary work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Systems Specialist in Youngstown, OH
    Former Freelancer - Systems Specialist in Youngstown, OH

    I worked at SmartSource (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    easy to work with company. Was very busy on projects when assigned.

    Cons

    Work was not regular you were either no work or 40+ hours. But that is nature of temporary jobs

    Advice to Management

    Just keep doing a good job with your employes.


  2. Field Support Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Field Support Technician in Hicksville, OH
    Former Contractor - Field Support Technician in Hicksville, OH

    I worked at SmartSource as a contractor

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very Good Company to work for. The will find you contract work around your area. Very nice management, with the timely with emails of the Documents to do the work.

    Cons

    Not any that I can think of


  3. Wonderful Location

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Technology Officer in New York, NY
    Current Employee - Chief Technology Officer in New York, NY

    I have been working at SmartSource

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smart Source, Smart Source Media, and Smart Source Hosting are an excellent company to work for. Based in the heart of NYC, you really can't ask for more.

    Cons

    Well, the cons would be living in NYC, though they do have locations across the country.


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  5. So-so

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT/Computer Technician in Los Angeles, CA
    Current Employee - IT/Computer Technician in Los Angeles, CA

    I have been working at SmartSource part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pretty flexible. People were cool to work with for the most part.

    Cons

    Very few hours and pay per hour substandard resulting in extremely poor gross pay. Had difficulty getting reimbursed for legitimate expenses. No compensation for mileage or drive time. I could never afford to live on the earnings from this company.

    Advice to Management

    Beef up your business, give your employees a decent number of hours and a livable wage.


  6. I was a Dell-Certified Service Engineer.

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at SmartSource

    Pros

    l enjoyed the opportunity to work in different environments, and the challenges associated with break-fix work. l liked showcasing my skills to my customers, and enjoyed assisting them with O/S issues.

    Cons

    I didn't like dealing with certain customers, and I didn't like it when Dell would send bad parts. I preferred dealing with North American Call Centres over the Indian ones, but, by dealing with them, I learned how to understand the Indian accent better.

    Advice to Management

    More hours... part time work is great, when you're a student, but not when you're trying to make a living.


  7. Helpful (1)

    It's Ok.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - IT/Computer Technician
    Former Contractor - IT/Computer Technician

    I worked at SmartSource as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is good, or rather their contracted pay is good.

    Cons

    I can confirm that they will not pay you your expenses unless you threaten them with a lawsuit. They want to bug you for your receipts however. They state in their agreement that they will not pay you if you fail to fulfill the agreed contracted period. It is a violation of the Fair Labor Standards Act not to pay employees for their hours worked. Also, under the FLSA you cannot waive pay by contract or otherwise and they cannot assess fines. Nevertheless, the contract specifically says that it is NOT a contract but an "at will" employment notification. I probably will never hear from them again because I threatened to sue for my unpaid expenses. They paid after that.

    Advice to Management

    Provide an actual contract. Pay as agreed.


  8. Fair but not exactly...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - I T Deployment and Support Technician in New York, NY
    Current Contractor - I T Deployment and Support Technician in New York, NY

    I have been working at SmartSource as a contractor (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Smartsource comes through when it comes to finding jobs for people who sign on with them.

    Cons

    On the other hand, there can be some dry spells where a person will not see work for them in a while.

    Advice to Management

    Just before the current project ends for your employees it would be wise to have the recruiters have the next contract scheduled.


  9. Hit and miss without the pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Contractor - IT Technician in Chicago, IL
    Current Contractor - IT Technician in Chicago, IL

    I have been working at SmartSource as a contractor (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A good source for occasional side work without the hassle of interviewing.

    Cons

    Disorganized and rigid in project requirements (i.e.- onsite work is scheduled for specific days and times and cannot be altered or rescheduled, etc.), frequent problems with getting paid or not getting paid at all. Poor communications and unreliable project scope. (Some projects should last 5 days but usually only last 2-3)

    Advice to Management

    Project Management needs to be improved.


  10. They have been very nice and accommodating giving me jobs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Technician in Dallas, TX
    Current Employee - IT Technician in Dallas, TX

    I have been working at SmartSource part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Work available when I was available.

    Cons

    Not enough hours to make ends meet.

    Advice to Management

    Higher pay for the type of work.


  11. Diverse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Field Support Technician in San Diego, CA
    Former Contractor - Field Support Technician in San Diego, CA

    I worked at SmartSource as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The projects are a great learning experience. The diverse nature of the projects develops multidisciplinary experiences.

    Cons

    The ability to think on your feet, and sometimes stepping out of the job description and offer impromptu deskside support when deploying new systems.

    Advice to Management

    Get active in Southern California, especially in San Diego



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