Smashburger Master Reviews

Updated March 24, 2015
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3.0
76 Reviews
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Scott Crane
22 Ratings

Pros
  • Great training, good food, fun fast paced environment and customers get the best experiences from those of is who care (in 5 reviews)

  • Great for high school kids as a first job but you will lose your dignity if you stay once you start college (in 4 reviews)

Cons
  • Vacation is paid as 40 hours instead of 50 due to a back door law SmashBurger takes advantage of (in 3 reviews)

  • The management is required to be scheduled for 50 hours a week (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great place to work. Nice pay and decent hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Expert in Chicago, IL
    Current Employee - Guest Service Expert in Chicago, IL

    I have been working at Smashburger Master part-time (less than a year)

    Pros

    If you ask for a day off within two weeks 9/10 you'll get the day off. The crew at SmashBurger all work hard and put in equal efforts on the job

    Cons

    When scheduled for a double shift the breaks can range from 1-2 hours unpaid. Cleaning the entire restaurant is apart of your duties there is no cleaning contract with this company.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Horrible Place to work because the franchise owners do not view employees as people, but as property they paid for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Mission Viejo, CA
    Current Employee - Shift Leader in Mission Viejo, CA

    I have been working at Smashburger Master part-time (more than a year)

    Pros

    You get quality free food if you work over 4 hours also there are plenty of hours to work.

    Cons

    Training doesn't last longer than three days, and the trainers are not qualified. The General manager makes less than 13 dollars and hour.

    Doesn't Recommend
    Neutral Outlook
  3. Lack of Real Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Smashburger Master full-time (more than 3 years)

    Pros

    Started off really good when they first launched in 2010, but lost the strive for perfection they had.

    Cons

    Uneducated, lazy, ill trained upper management.

    Doesn't Recommend
    Disapproves of CEO
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  5. Incredibly disorganized, but maybe it was just my store. I was never trained, so I had to learn everything myself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Smashburger Master

    Pros

    Flexible, fine employee discount, cool team members.

    Cons

    Disorganized, incredibly understaffed, childish conflicts among employees, unable to keep a constant schedule.

    Advice to ManagementAdvice

    Help struggling stores, there's a reason they're struggling.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. Home of the Glorified Fast Food Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gse in Denver, CO
    Current Employee - Gse in Denver, CO

    I have been working at Smashburger Master part-time (more than a year)

    Pros

    The mood is mostly relaxed if there isnt a huge amount of customers. Coworkers are often your source of entertanment and you will have more than enough time to get to know them

    Cons

    Low pay for expectations, Moving up in rank takes initiative and brown nosing, employees are expendable, short shifts or long shifts with many breaks, no incentive other than to not get fired. 25% discount if off, %50 discount if on shift.

    Advice to ManagementAdvice

    Pay your employees a living wage if you believe your establishment is any better than a taco bell. Keep the pay where its at if you dont want dedicated and vested employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. Great company, great job environment, and good way to start a career into management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader
    Former Employee - Shift Leader

    I worked at Smashburger Master

    Pros

    Co-workers where always made newcomers feel welcomed, flexible schedule, easy job, ability to move through different positions (you weren't just the cashier, everyday was different), and ability to move up withing the company quick. After a year of employment, everyone could get vacation hours as long as you did more than 30 hours a week, which was a plus for everyone.

    Cons

    Although you could move up quick it only seem to be at a Shift Lead level, it was harder to become an assistant depending on district manager, low pay, training was a bit messy, and communication withing stores was very off. When they lowered the hiring age to 16, instead of 18 many high school kids came in but they were a bit more lazy and harder to get people to cover shifts. They removed tips all together making it harder to have incentive to go "Above and Beyond" while working. They removed Smash Cash, which was also another incentive to both BOH and FOH get food out quicker to customers.

    Advice to ManagementAdvice

    Better training, you can't expect a Shift Leader to train Assistant Managers and General Managers without better compensation. I trained so many managers and never saw a pay raise for my efforts. Have more respectful District Manager, and when they come to check on store during peak hours have a little consideration that everyone is putting 110% and then criticize them because they went to the back to put dishes away (that they have just bussed the table for people to sit, I must add) and didn't immediately grabbed the food in the window that was just placed there for less than a second. More pay for employes that training new people, or give us more certified trainers, and more pay for Shift Leads that have to take up an Assistant type of position. Bring back some kind of incentive, that will boost employes to give outstanding customer service such as tips or bonus.

    Recommends
    Positive Outlook
    Approves of CEO
  8. One of the better casual dining places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grill Cook in Blue Ash, OH
    Former Employee - Grill Cook in Blue Ash, OH

    I worked at Smashburger Master part-time (more than a year)

    Pros

    As a cook you are rewarded for your extra effort. I received a 10 cent bonus for every order that was ready in under three minutes. It is a well organized chain as well, so workdays are pretty steady and orderly.

    Cons

    It's food service so there are always problems with customer communication and other food service related difficulties.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Buyer's Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in New York, NY
    Former Employee - Cashier in New York, NY

    I worked at Smashburger Master

    Pros

    Great chance to meet helpful coworkers willing to train you.

    Cons

    You may work through entire shift without a break. Like any fast food restaurant, you will have to deal with rude and in a hurry customers. Some upper management personnel will give you the opportunity to work without verifying proper documentation.

    Doesn't Recommend
    No opinion of CEO
  10. Unorganized management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Smashburger Master part-time (more than a year)

    Pros

    Short shifts if you like that, opportunity to change position, working with regular customers

    Cons

    Management is very unorganized, sexual harassment was very prevalent, split shifts so you might work in the morning and then later at night

    Advice to ManagementAdvice

    Become more organized

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Atlanta, GA
    Current Employee - Server in Atlanta, GA

    I have been working at Smashburger Master full-time (more than 3 years)

    Pros

    Relaxing work environment upper management understanding and hard working

    Cons

    Split shifts, manual labor, disrespectful lower management (shift leaders) pay is not enough for the amount of work you must do. Very hard on your body!

    Advice to ManagementAdvice

    Micromanage lower management more!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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