Smashburger Reviews

Updated July 7, 2015
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3.6
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Smashburger CEO Scott Crane
Scott Crane
63 Ratings

Pros
  • Great training, good food, fun fast paced environment and customers get the best experiences from those of is who care (in 5 reviews)

  • Great for high school kids as a first job but you will lose your dignity if you stay once you start college (in 4 reviews)

Cons
  • Long hours and usually during the peak hours like 11 am to 10 pm or close (in 3 reviews)

  • No full time no benefits management lacking (in 3 reviews)

More Pros and Cons

144 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (3)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Smashburger full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pros about working at Smashburger, is that the company is growing so fast and rapidly, the sky is the limit. I am a extremely hard and dedicated worker, and that has been recognized and rewarded here. I have literally made my way up the ladder, starting as a cashier, then cook, shift leader, assistant manager, and now I am a general manager with this company. There are also a lot of other employees in my market that have been internally promoted with success.

    Cons

    One of the biggest cons, is the employee pool that this company attracts, although it is a "fast casual" concept, it is not the same as "fast food", therefore harder work is required, and a lot of employees do not grasp that. Another con is that this company is fairly new, so there are a lot of changes, and different tests for different markets, so there is always something we are trying to master, or sudden changes to previous things already learned.


  2. Consistent company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Chicago, IL
    Current Employee - General Manager in Chicago, IL

    I have been working at Smashburger full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I know what to expect everyday and there's always new ideas that are coming out. I have flexibility to run the restaurant like it was my own which makes it for more of an enjoyable time to work.

    Cons

    When it comes to labor, they micromanage you too much on it. They should let the GM who is at the restaurant for 50 hours out of the week have more of a say so on labor and forecasting.

    Advice to Management

    Results are huge just like anything else. If you're store is running well, they tend to leave you alone.


  3. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Saratoga, CA
    Current Employee - Store Manager in Saratoga, CA

    I have been working at Smashburger full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The best place to work at in my careers

    Cons

    No Holidays apply to manaergers

    Advice to Management

    Great Management Team in Bay Area

    Smashburger Response

    Jul 7, 2015

    Your right! We have a great team in the Bay Area!! Glad you have found position and place that you can call the best!! We strive to provide our managers and team members a bold and remarkable ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Assistant Manager

    Current Employee - Assistant Manager in Santa Clara, CA
    Current Employee - Assistant Manager in Santa Clara, CA

    I have been working at Smashburger full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -great support from our DM
    -Fast-pace, fun & relaxed work environment
    -hard work does get acknowledged and rewarded
    -fast-growing company

    Cons

    -still up and coming as a company
    -unclear what direction the company is going and its expectations as well as future of its employees
    -technical support isn’t much of a support


  6. Smash it up plzzzzz

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Smashburger full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great food, Great environment, easy to get promoted.

    Cons

    Long hours and no breaks. Also, employes do not understand this isn't your typical "fast food" joint, so hard work is needed and a lot of people give up to easy without taking full advantage of the company and seeing how far they can go.


  7. Shift Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Olathe, KS
    Current Employee - Shift Leader in Olathe, KS

    I have been working at Smashburger

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -The company is growing rapidly, meaning increasing career opportunities
    -Hard work and dedication is rewarded (2 raises and 1 promotion in less than 1 year)
    -The food/product you are promoting/selling is high quality
    -The company is rapidly advancing in the way it trains and handles social media interaction
    -Thesmashconnection.com
    -

    Cons

    only con is that it is hard to keep lower-level employees because of amount of money corporate has given GM's to start new trainees at, wage wise.

    Advice to Management

    There needs to be an easier way to make suggestions that might be able to help the company, like if a cook had a really good idea for a burger.


  8. Helpful (1)

    Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in New York, NY
    Current Employee - Assistant Manager in New York, NY

    I have been working at Smashburger

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with advancement potential

    Cons

    Salaries for Employees could be a little more competitive.

    Advice to Management

    Labor matrix can be prohibitive to guest satisfaction.


  9. Helpful (1)

    Always bettering ourselves to better the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FOH Certified Trainer in West Tulsa, OK
    Current Employee - FOH Certified Trainer in West Tulsa, OK

    I have been working at Smashburger (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One of the best places I've worked for with a family coworker mentality. I've made life long friends and great work ethic because of this place. I've been here 6 years and love the changes we make frequently to keep people coming in. They don't cut corners and are always trying to find ways to make a better product and that in my opinion makes selling our food so easy and easy to enjoy!!

    Cons

    When we first opened there where more perks to lower level employees and compations. I miss that. The drive to strive harder isn't there to new employees.

    Advice to Management

    I already have made advancements within smashburger when I have asked for more responsibility. they seem to want their employees to move up and stay with the company with extensive training.

    Smashburger Response

    Jul 7, 2015

    So glad to hear you have been with Smashburger for 6 years!! Very impressive. That's awesome that you have grown your career and made life long friends along the way. We pride ourselves on growing ... More


  10. One of the best!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Tulsa, OK
    Current Employee - Shift Leader in Tulsa, OK

    I have been working at Smashburger full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of opportunities to move up. Great food! Mostly enjoyable coworkers.

    Cons

    Being by yourself due to the labor matrix with a line of guests to the front door.

    Advice to Management

    Hire people who want to be there.


  11. If it were easy everyone would be rich!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Bridgewater, NJ
    Current Employee - District Manager in Bridgewater, NJ

    I have been working at Smashburger full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Incredibly fast moving company. Fun young company from Top leadership down this is a young and vibrant company filled with passionate people. You will learn to be successful, the motto here is that we are "unapologetically results driven", the side effect is great operators. Quality of life is some of the best I have ever seen if you put the proactive work in.

    Cons

    Not easy, this company will challenge you to be the best you can be. You can't coast through things like schedules. You need to select, hire, and train awesome people ir you will have harder days.

    Advice to Management

    Be proactive, be passionate, be great, and you will move quickly through the ranks. This IS the greatest opportunity for growth from Cook to District Manager and everyone in between. It is all about bringing your A game every day.



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