Smith Fire Systems

  Smithfire.com
  Smithfire.com
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Smith Fire Systems Reviews

6 Reviews
1.7
6 Reviews
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Mark B Smith
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Employee Reviews

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  1.  

    Setting the record straight for the ITM division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fife, WA
    Current Employee - Anonymous Employee in Fife, WA

    I have been working at Smith Fire Systems full-time

    Pros

    Can handle most any job in the fire business including design, install, inspecting, monitoring, and repairs. Technicians are well trained and certified.

    Cons

    Inconsistent hours in inspections and maintenance (Comes with the job). Communication from office and management to field technicians.

    Advice to ManagementAdvice

    Create a clear direction and communicate it clearly with employees and customers alike.

    Recommends
    Positive Outlook
  2.  

    Inspecting Smith Fire Systems Management - Don't Bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inspections  in  Fife, WA
    Former Employee - Inspections in Fife, WA

    I worked at Smith Fire Systems full-time for more than 5 years

    Pros

    Several years ago there were plenty of pro's working at Smith Fire Systems Management:
    Managers who cared about the employee's. Decent wages, paid weekly. Ok insurance, 401K, vehicles for Journeymen Tech's, technical support, some training.

    Cons

    Extremely negative working environment. Management is unorganized, inconsistent and unprofessional not only to employees but to customers as well. There is no HR Department to turn to when you have problems with management. Employees who try hard to provide excellent service to customers are not backed by management making your efforts futile and ultimately, useless.

    Advice to ManagementAdvice

    Owner needs to decide if he really wants to provide his customers with excellent service. If so, set achievable goals and a direction that employees can follow. Care about the people who work for you because they want to do a good job for both you and the customers. We want to know that we make a difference to you.

    Doesn't Recommend
    Negative Outlook
  3.  

    Looking for leadership and vision in the field of Life Safety Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Difficiency Sales  in  Tacoma, WA
    Current Employee - Difficiency Sales in Tacoma, WA

    I have been working at Smith Fire Systems

    Pros

    During these hard economic times, the field of life safety is one of the few professions that remains necessary and critical for public safety, as well as, being required by law. Pay and benefits are better than most in the industry.

    Cons

    Management does not make much effort to connect with employees and gives little to no feedback regarding job performance. Training is minimal, however, employees are expected to do an outstanding job despite the lack of training and feedback. Seniority and/or effort is not valued or rewarded.

    Advice to ManagementAdvice

    - Management needs to connect and communicate their vision with employees and outline what is going to be done to reach that goal.
    - Hire managers who are leaders and visionaries.
    - Invest in training for all departments/employees and encourage all departments/employees to respect one another.
    - Recognize that customer service needs to be the number one priority of the Company.

    Doesn't Recommend
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  5.  

    Life Safety Inspections - "Trying Hard To Keep Customers Safe"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Journeyman Life Safety Field Inspector  in  Tacoma, WA
    Former Employee - Journeyman Life Safety Field Inspector in Tacoma, WA

    I worked at Smith Fire Systems

    Pros

    Basic pay and benefits are better than most in the industry. Immediate co-workers are supportive and helpful and work well as a team.

    Cons

    Upper management has little to no idea the challenges faced by the field technicians nor do they give any positive feedback. Seniority, hard work and customer satisfaction is not valued by management making it difficult to feel positive about the direction the Company is going. Ongoing industry training is virtually non-existant causing employee growth to stagnate.

    Advice to ManagementAdvice

    Great customer service and satisfied employees is what defines a great Company. Invest in training and education for all employees to stay ahead in the industry of life safety. Take the time to get to know the hardworking and the employees who work for you.

    Doesn't Recommend
  6.  

    Trying to provide customers with good inspections and service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inspection and Service Division  in  Tacoma, WA
    Former Employee - Inspection and Service Division in Tacoma, WA

    I worked at Smith Fire Systems

    Pros

    Pay is better than most in industry. Benefits include 401K, health insurance, small amount of dental, vacation and accrued sick days.

    Cons

    Management does not seem to value employees who work hard and there is no consistancy regarding the enforcement of Company policy and never any acknowledgement for going the extra mile.

    Advice to ManagementAdvice

    Value your employees ~ without them you have nothing. Management needs to return calls from customers who have concerns and/or problems.

    Doesn't Recommend
  7.  

    Designing at Smith Fire Systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Fire Sprinkler Designer  in  Fife, WA
    Former Employee - Fire Sprinkler Designer in Fife, WA

    I worked at Smith Fire Systems

    Pros

    -They have a top notch design training program for new designers
    -The office culture and drawing standards are very ridgid which is needed when first starting out in this industry
    -continuing education of design staff is a priority

    Cons

    -Very rigid work environment, once you have learned the basics and have a good handle on design, it becomes and hinderance to further growth.
    -You must be willing to work extra without compensation. They give you a conflicting message in that they want you to give it your all and a little more but then discipline you when you stay late saying you are wasting time, and berate you when you leave on time.
    -a general attitude that it is a privilege to receive your paycheck and that even though we don't think you deserve it we are legally obligated to pay you.

    Advice to ManagementAdvice

    Lighten up on the work hours, attempt to foster a little more light hearted work environment. Construction is intense and stress full already by itself without the added internal strife.

    Doesn't Recommend

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