Snap-on Reviews

Updated August 25, 2015
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3.3
Rating Trends
Recommend to a friend
Approve of CEO
Snap-on Chairman, President, and CEO Nick Pinchuk
Nick Pinchuk
49 Ratings

Pros
  • Benefits are pretty good and pay is good too (in 3 reviews)

  • Great people, products and reputation (in 3 reviews)

Cons
  • Tough work/life balance at times (in 4 reviews)

  • Sales people wear too many hats which takes away from selling time (in 3 reviews)

More Pros and Cons

94 Employee Reviews

Sort: Popular Rating Date
  1. Snap-On Tools

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great training in business management, financials, and sales plans.

    Cons

    Upper management is only concerned of the bottom line and their employee's


  2. Diagnostic sales developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on full-time

    Pros

    Great company with awesome benefits from the start. Great personal development training. Good compensation and potential for more.

    Cons

    Personal vehicle use. 50,000 miles a year on average.


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is great, great freedom, not a desk job.

    Cons

    Lack of communication between management and field employees, long hours


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  5. Franchise Admin Asst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company, laid back environment, nice people to work for

    Cons

    Manager was biased and took sides


  6. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CNC Operator in Woodville, AL
    Current Employee - CNC Operator in Woodville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Snap-on (Less than a year)

    Pros

    Safest work place on the planet

    Cons

    Very long drive from where I live

    Advice to Management

    none


  7. n/a

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Many of the staff are friendly and there is a good comradery between everyone (there are always a few exceptions to the rule).

    Cons

    Management do not communicate very well with staff and there is a them and us divide.


  8. Customer Care Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Center Representative in Crystal Lake, IL
    Former Employee - Customer Care Center Representative in Crystal Lake, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People I worked with were nice.

    Cons

    Working in the Customer Care center you are required to meet certain requirements that are not logical. Say for example if you are on a call that starts before your scheduled break but runs into that break...well you are out of compliance and it will have a negative impact on you but you MUST stay on the call until finished. So you are penalized for doing your job with no choice in the matter. They recently changed their system so that every customer care agent is required to take care of any call they get to eliminate transfers. This is a huge problem since their computer systems are horrible and difficult to use. to get the information needed quickly. 99% of the new hires were gone before 90 days when I worked there. The stress and amount of work required is not worth the 15 dollars an hour. You also have to get to work early to get your computer programs all set up and running so you are ready to take a call seconds after your shift starts.MANY people start work duties before their shift just to get caught up. MANY people also do some work during breaks and lunch for the same reasons. This is actually against the law but they continue to do this to keep up with the job. Bottom line is I would never advise anyone to work in the call center or really anywhere at Snap- on due to the way they operate. Much better options.

    Advice to Management

    Don't just agree with the ridiculous rules question them to upper management and support the people under you. The attitude in the CCC is not good and many people are unhappy and looking for other options.


  9. Know what you are getting into.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Company Store Manager in Nowhere, OK
    Current Employee - Mobile Company Store Manager in Nowhere, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Excellent base salary with commission based on sales. No risk (don't have to purchase truck or tools). Training was excellent. The tool pricing for employees is 50% off. Tools really are the best on the market. Reasonable benefits. Paid holidays and time off. You receive a company phone and all supplies that you will need. Corporate expense card for any reasonable needs for the business (will require receipts uploaded via phone app or website).

    Cons

    THE HOURS. You are expected to work 12-14 hours per day, 5 days per week. This is unreasonable. At first when I started doing research on the position, I thought "well maybe these guys are exaggerating." Definitely not. Also you will receive approx 10 different logins for use with different accounts ( ie. email, ups, computer, benefits, deposits, just to name a few). Know your route. You might get placed in area where Snap-on has not been for some time and the customers are reluctant to purchase at first and will have many broken tools. Also you are required to collect previous drivers account debt (some being very high amounts where customer cannot afford to purchase more tools). The amount of paperwork you will do a week is very high. You are expected to print and save numerous reports that document every transaction that is completed. This is probably normal for any manager position, but still seems outdated and inefficient, especially with current cloud services available online.

    Advice to Management

    The hours are ridiculous. Maybe make the paperwork more efficient. Come up with easier way to track and check in stock orders in a way that will automatically highlight that it is an order for specific customer on the prelist. Maybe have 4 day work week.


  10. Good people ok management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - St Applications Specialist in San Jose, CA
    Former Employee - St Applications Specialist in San Jose, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Snap-on full-time (More than 10 years)

    Pros

    The people are good and will help you out and grow with in. The company

    Cons

    The management is narrow minded and short sighted they claim to be a software company but lack real software development practices on top of that in California they do not pay well at all

    Advice to Management

    Remove the middle management that won't grow with the times


  11. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CNC Machinist in Glendale, WI
    Former Employee - CNC Machinist in Glendale, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good pay, Good benefits. Safe facility

    Cons

    redundancy of work, limitations on padvancementromotion or

    Advice to Management

    Let people move around to different jobs



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