Soaring Eagle Casino

www.soaringeaglecasino.com
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Soaring Eagle Casino Reviews

Updated February 25, 2015
Updated February 25, 2015
30 Reviews
3.1
30 Reviews
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Bob VanWert
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Employee Reviews

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  1.  

    Guest Relations Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Relations Representative in Mount Pleasant, MI
    Current Employee - Guest Relations Representative in Mount Pleasant, MI

    I have been working at Soaring Eagle Casino part-time (more than a year)

    Pros

    Work is not difficult you meet a lot of people. Management supports you 100% in situations and is dedicated to you excelling in the department.

    Cons

    There is a degree of flexibility, but over the years they grow less flexible around college students. For a part time position they expect you to have evening availability for 5-6 days a week. Are easy to work with if you communicate your issues though.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Absolutely flexible with college students and a Joy to work at!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bell Attendant in Mount Pleasant, MI
    Former Employee - Bell Attendant in Mount Pleasant, MI

    I worked at Soaring Eagle Casino part-time (more than 3 years)

    Pros

    I was pregnant and going to school full time; they were absolutely flexible and allowed employees to change shifts with others, without approval. They gave Holidays off and allowed me to work as much or as little as would work for me

    Cons

    As with any customer service position, you have to learn to deal with obnoxious and upset customers, especially in a gambling and drinking environment.

    Advice to ManagementAdvice

    Mark and Dan were my supervisors when I worked as a Bell Attendant. Best Supervisors and people I could ever meet!! It truly makes a difference as to who oversees your job and they always can constructive criticism or appraisal, where needed! I wish I could have stayed working, but after the birth of my son and still in college full time, I had to make the decision to put in my two weeks.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good as long as you don't mind being passed over for opportunities because you're not a tribal member.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Mount Pleasant, MI
    Former Employee - Finance in Mount Pleasant, MI

    I worked at Soaring Eagle Casino full-time (more than 8 years)

    Pros

    Starting pay and healthcare benefits are great. Everything is the same across the board from the top down.

    Cons

    It's like working for a dysfunctional family that does not get along. The rules aren't the same for tribal members.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Co-workers were fun to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Soaring Eagle Casino

    Pros

    Pretty good pay for a part time job. Coworkers were easy to get along with. 10 hour shifts were available

    Cons

    It was a challenge to work night shift and shifts are weird hours. Dealing with crabby customers was only part time so no insurance was offered

    Advice to ManagementAdvice

    Continue to treat your employees well and in turn they will put forth a good attitude

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Very little room for advancement, with very little morale overall.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Soaring Eagle Casino

    Pros

    you get a paycheck every other week.

    Cons

    Very low morale, broken discipline system, treats management like low level employees.

  7.  

    GREAT JOB!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Stage Crew in Mount Pleasant, MI
    Current Contractor - Stage Crew in Mount Pleasant, MI

    I have been working at Soaring Eagle Casino as a contractor (less than a year)

    Pros

    Gain experience and insight in Live Production. Watch concerts from a backstage perspective.

    Cons

    Long hours sometimes up to 20 hours in a day..

    Advice to ManagementAdvice

    Rock on!

    Recommends
    Positive Outlook
  8.  

    I enjoyed working at Soaring Eagle Casino and Resort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Ambassador in Mount Pleasant, MI
    Former Employee - Slot Ambassador in Mount Pleasant, MI

    I worked at Soaring Eagle Casino full-time (more than a year)

    Pros

    Soaring Eagle Casino and Resort is a fast paced work environment where you can encounter hundreds of people a day. The company is pretty flexible and can work around any schedule.

    Cons

    Working at a casino at times can be very stressful. Most of the time you have to deal with guest who aren't in a good mood because they have lost money.

  9.  

    An alright job for a college kid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Associate in Mount Pleasant, MI
    Former Employee - Call Center Associate in Mount Pleasant, MI

    I worked at Soaring Eagle Casino part-time (more than a year)

    Pros

    The highest paying job I've ever had. Started high $10s/hour. Worked with college class schedule. Some good people work for the company.

    Cons

    Management is horrible and very unethical. Manager was not a very pleasant person to be around and on top of it he would attempt sexual advances towards employees. The director was a member of the tribe. Verbally expressed his hatred for white people multiple times.

    Advice to ManagementAdvice

    Don't hit on your employees and keep your opinions to yourself.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    Terrible job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server At Waterwilly in Mount Pleasant, MI
    Former Employee - Server At Waterwilly in Mount Pleasant, MI

    I worked at Soaring Eagle Casino part-time (less than a year)

    Pros

    Became friends with many employees due to volume.

    Cons

    Pay was horrible, poor management

    Advice to ManagementAdvice

    Hire managers who are professionals and educated.

    Recommends
    Disapproves of CEO
  11.  

    Fast-paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping
    Former Employee - Housekeeping

    I worked at Soaring Eagle Casino part-time

    Pros

    Consistent shifts and hours for the most part. Hard work is recognized, remembered, and (unofficially) rewarded.

    Cons

    Way too much gossiping, bickering, jealousy, and just general nosiness among employees.

    Advice to ManagementAdvice

    Consider PTO for part-time employees a bit sooner into employment; most of your part-timers are part-timers for the simple fact that they have other obligations (such as school or another job), so they're crunched for time and will eventually have to call in for some reason, leaving the rest of the staff short.

    Recommends
    Negative Outlook
    No opinion of CEO

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