Social Security Administration

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  www.ssa.gov

Social Security Administration Reviews in Baltimore, MD

Updated September 26, 2014
Updated September 26, 2014
225 Reviews
3.2
225 Reviews
Rating Trends

Recommend to a friend
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Carolyn W. Colvin
31 Ratings

Review Highlights

Pros
  • Work life balance is great if you don't care about salary (in 17 reviews)

  • Flexible work schedule, Great work environment, Overtime availability pending budget, Option to work credit hours (in 11 reviews)


Cons
  • Budget Issues cut my position after being informed it would continue for a year (in 7 reviews)

  • 500 (I don't understand the arguments that federal employees make out better than private sector (in 6 reviews)

More Highlights

23 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    its alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Baltimore, MD
    Current Employee - Claims Representative in Baltimore, MD

    I have been working at Social Security Administration full-time (more than 10 years)

    Pros

    if you are determined and hard working you cn make a career out of working at SSA.

    Cons

    The internal promotion ssytem seems to be a lil unfair at times, its all about who you know not really what you know

    Advice to ManagementAdvice

    sometimes you daughters bestfriend or your family memeber is not the best person for the position.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    High Levels of Employee Despair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Insurance Specialist in Baltimore, MD
    Former Employee - Social Insurance Specialist in Baltimore, MD

    I worked at Social Security Administration full-time (more than 8 years)

    Pros

    A good place for those without high levels of education who just want a paycheck without working too hard. Flexible work hours, guaranteed time off, high salaries for non-professionals, guaranteed employment.

    Cons

    Very disfunctional. Poor management. Culture of low expectations and achievement. Limited promotional potential. Quality work not expected or recognized. Just a very sad work environment. High levels of employee despair. Employees not empowered. Not a good option for professionals who want to satisfy thier potential. Management promotes poor performers just to get them out of that department.

    Advice to ManagementAdvice

    Employees should be promoted based on merit, not "time in grade" or who they know. Should share information and authority down the line and not ignore employee advice.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Most People I Know Are Looking To Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attorney Advisor in Baltimore, MD
    Current Employee - Attorney Advisor in Baltimore, MD

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    For attorneys in the current atmosphere (dime a dozen/no jobs/under employed), this place seems like a dream. Most Attorney Advisors here work only 40 hours per week with no pressure to stay late or take work home. If you work overtime, they are paid time and a half for it. The pay isn't awful. You can work from home three days per week if you choose to. The new building on Wabash Avenue looks nice (if that's where you're stationed).

    Cons

    It's hit or miss with your supervisor. Some are truly amazing, wonderful, kind, generous, encouraging people. Some are pure wretchedness - the devil incarnate. Each Branch Chief (direct supervisor to the Attorney Advisors in the Office of Disability Adjudication and Review/Office of Appellate Operations) runs their branch like their own personal fiefdom with their own rules, their own unforgivable sins, and their own punishment structure. There is very little oversight from the Directors (the supervisors above Branch Chiefs) and what the Branch Chiefs say goes. Those Branch Chiefs your friends work under may be laid back, do things to raise morale, and raise the branch's productivity while your Branch Chief may be the exact polar opposite. The branches almost never "shake up," so if your boss is one of the evil ones, they often have to die or retire before you get another shot at someone who isn't possessed by the devil. This is particularly important to the ALMIGHTY PRODUCTION NUMBER (all bow). Attorney Advisors in ODAR/OAO have "production" they have to meet to keep their jobs. Each case an Attorney Advisor closes has some numerical value attached to it that allows a simple algorithm to calculate your "production number" at the end of each month. That number is everything. You lose your job or keep your job based on it. You are promoted or rot in your cube based on it. You have your transfers approved or denied based on it. You are granted monetary bonuses or denied monetary bonuses based on it. It is everything. It is what you think about in the morning when you wake up the thing you think about at night before you go to sleep. You dream about it. You pray to it. And, here the most important thing I can say: it is all that matters to management, because your production makes them look good or bad. They will say other things matter for promotions, but it's not true, and even some Directors will admit it. Now, if you have a good Branch Chief, they do things to "help" your production. If you have a bad Branch Chief, they do things that "hurt" your production. That seems counter intuitive, but it's true. These bad Branch Chiefs make it twice as difficult for you to make a good production as the good Branch Chiefs, but they just expect that you'll work twice as hard to make your numbers. You can imagine what the team spirit is like in those branches.

    Advice to ManagementAdvice

    Morale has been horribly, horribly low for a while now. Upper management released an anonymous Rate-Your-Direct-Supervisor Review and many of us were honest about the abuses that regularly occur in our branch, but nothing was ever done about it. It's like we clicked "submit" and it went off into outer space. That didn't boost morale. I think it lowered it further. All Branch Chiefs should be forced to follow one set of rules. It's ludicrous that each Branch Chief treats their branch like a kingdom and the Attorney Advisors as their surfs. Employees don't leave companies, they leave bad supervisors. Everyone I know, with the exception of maybe three attorneys, is on USA Jobs daily looking to escape the horror. If you have a good Branch Chief, the job is boring but doable. If you have a bad Branch Chief, everyone is banging down the doors in between praying to God to save them and get them into a new position in SSA or another agency entirely.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Baltimore, MD
    Former Employee - Network Engineer in Baltimore, MD

    I worked at Social Security Administration full-time (more than an year)

    Pros

    After a while, they rotate you around with different groups to keep things interesting.

    Pay was ok.

    Quite accommodating to people who were dying. There was row of hover-round type electric carts on the ground floor with slots for oxygen tanks.

    If you can make it there for 30 years, you can retire at 80% pay.

    After you are there for a while, as long as you show up, your boss cannot tell you what to do.

    Not so subject to business cycles as non-government jobs.

    Cons

    Rampant waste had me thinking about joining the Tea Party.
    If you have worked in business before, you should probably stay away.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Good overtime poor work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at Social Security Administration full-time

    Pros

    Easy to work overtime on weekends and also can have credit hours when you don't have enough leave for time off

    Cons

    Dealing with career government employees can be frustrating. Fixing their mistakes. also had abestos in the building

    Advice to ManagementAdvice

    Listen to the people who do the work

    Doesn't Recommend
  7. 1 person found this helpful  

    Mixed views

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at Social Security Administration full-time (more than 8 years)

    Pros

    Serving the public. Benefits. Flexibility

    Cons

    Regulations. Disrespected by public. Employees feel entitled. No compassion for public. Baby boomers not appreciated.

    Advice to ManagementAdvice

    Hold employees accountable not their hand

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Decent place to work, however, very monotonous and thankless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at Social Security Administration full-time (more than 3 years)

    Pros

    Job Security, Overtime (When available), Vacation time.

    Cons

    Favoritism, Office Politics, Easy to get trapped into your position track, Difficult to break into other facets of the agency.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Family friendly job, but very limited opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Specialist in Baltimore, MD
    Current Employee - IT Specialist in Baltimore, MD

    I have been working at Social Security Administration full-time (more than 10 years)

    Pros

    SSA is flexible when you need time for family. It's an easy drive to work, the salary is decent and the buildings are now modern.

    Cons

    There is little chance for advancement. We were recently told they are top heavy, so don't expect any promotions. They are filling existing positions with anyone that already has that grade, whether qualified or not. If a job is posted, it is usually restricted to the current staff or immediate component, so there are very limited opportunities. They are also starting to downgrade positions (same work, but lower grade). Also, people brought in mid-career 10 years ago to gain the industry knowledge and replace the baby boomers, are now overlooked for promotions and new assignments.

    Advice to ManagementAdvice

    You need to let employees apply across components. If you value the inter-component knowledge that is required on every posting, why promote people who have only worked in one area or have limited knowledge. Astrue (former comm.) was wrong when he said a manager doesn't have to know what they're managing. They also don't know what's falling through the cracks. Last, get rid of the SSA-45, used to apply for jobs since the 70's. Use a resume, like professional agencies.

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    Good Agency - Baltimore location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at Social Security Administration full-time (more than an year)

    Pros

    Laid back; flex schedules and work at home options. Great benefits.

    Cons

    Gov't salary is lower than public sector, as expected, but you are also subject to any federal budget issues.

    Recommends
    Positive Outlook
  11.  

    visual information specialists

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Information Specialist in Baltimore, MD
    Former Employee - Visual Information Specialist in Baltimore, MD

    I worked at Social Security Administration full-time (more than 5 years)

    Pros

    Great job opportunities throughout the agency.

    Cons

    Individual development plan, require that supervisors work closely with prospective development of individuals however many managers are not equipped or experienced enough to support or help individuals in their ideal development.

    Recommends
    Positive Outlook
    No opinion of CEO

Social Security Administration Photos

Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

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