Social Security Administration Reviews

Updated August 20, 2015
46 reviews filtered by
  • Baltimore, MD Area
  • Any Job Title
  • Any Status
Employment Status

Reset
2.9
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Carolyn W. Colvin
14 Ratings

Pros
  • Good work life balance possible (in 17 reviews)

  • Benefits were great and flexible work schedule (in 11 reviews)

Cons
  • I was laid off due to budget issues (in 7 reviews)

  • Old out of date computer systems (in 4 reviews)

More Pros and Cons

46 Employee Reviews

Sort: Popular Rating Date
  1. Great agency

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodlawn, MD
    Current Employee - Anonymous Employee in Woodlawn, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This review applies to the headquarters location only. The agency is very supportive of personal development and training. Flexible work schedules including telework. Opportunities for advancement. Ability to gain valuable experience and do meaningful work. Great team atmosphere.

    Cons

    My time in the field offices were very different from working in headquarters. Training and advancement is minimal. Work schedules are not as flexible due to the nature of the job.

    Advice to Management

    For field office locations, moral seemed to be an issue. The CRs and SRs work very hard, and often times feel unappreciated.


  2. COMPUTER OPERATOR, SECRETARY, SCHULAR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woodlawn, MD
    Former Employee - Anonymous Employee in Woodlawn, MD

    I worked at Social Security Administration (More than 10 years)

    Pros

    Secure Job, meet lots of people, learn a lot about life and how the checks and other things are processed. Work plenty of overtime

    Cons

    THERE ARE NO DOWN SIDE TO WORKING FOR THE GOVERMENT.


  3. ssa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Baltimore, MD
    Current Employee - Operations Supervisor in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, and there is a lot of growth potential. You determine how far you want to go with this agency.

    Cons

    There is a lot of competition in this market (Baltimore), You have to do more to set yourself apart. But that's not always a bad thing.

    Advice to Management

    Adapt new processes to catch up to private sector. A lot of processes are dated. It would save a lot of money and time if the agency invested in automated processes


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good gig if you have a side job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Woodlawn, MD
    Former Employee - IT Analyst in Woodlawn, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Social Security Administration full-time (More than 5 years)

    Pros

    Excellent benefits: Job security, generous vacation and leave, flexible work schedules and telework (working from home), and great pay, Commissioner Colvin is a great person and understands the weaknesses of the agency and is trying her best to improve the weaknesses.

    Cons

    Unfortunately, with government, changes take time to implement and there is no sense of urgency compared to the private sector. It is extremely hard to move around within agency, doesn't promote and support creativity due to heavy bureaucracy, more focused on the business needs rather than staffing employees in a component where their strengths are utilized to contribute to the success of the agency, leadership changes constantly along with the white house, it is impossible to get fired from the federal government and employees know this, which results in poor performing employees that become complacent, poor morale, and lack of motivation to perform. Management assumes monetary compensation is a high value for all employees. Rules and policies are not consistent among all components which allows politics to dictate work culture. Not cool. There is an old school mentality of micro-management. Not practicing what they preach. (Increasing online and social media presence, however all social media platforms are blocked in the internal firewall)

    Advice to Management

    Advice for Executive Management: Take the time to INFORMALLY sit down with the employees that are not management (GS-12s and below) and receive their feedback and suggestions. Make sure the environment is a comfortable, laid-back and a welcoming space where employees can be honest. Just don't survey management (GS13 and GS15s). They are not the ones that are doing the actual work. Treat employees like we are adults. There is no need to use Microsoft Lync Communicator to keep tabs on employees. Get rid of your current screening processes to hire talent. Make it more personal and ensure it is a good fit for both parties. The mass testing does not help you get to know the employee as a person and their values. It is proven that taking the extra time to get to know a prospective other than a traditional interview can reduce turnover. check out HireVue.com


  6. sr engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Video Conferencing Engineer in Baltimore, MD
    Former Contractor - Senior Video Conferencing Engineer in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Social Security Administration as a contractor (Less than a year)

    Pros

    security was very good, large network, pay was ok,

    Cons

    Board to death, live in a cube, could not be creative, wasted a lot of money, you can not freely speak,


  7. Claims Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook

    I have been working at Social Security Administration full-time (More than 3 years)

    Pros

    Flex time, government benefits, mobility

    Cons

    Heavy workload not commensurate with salary


  8. Helpful (2)

    Good worker

    Former Employee - Case Technician Legal Assistant in Baltimore, MD
    Former Employee - Case Technician Legal Assistant in Baltimore, MD

    I worked at Social Security Administration (More than 10 years)

    Pros

    Helping people that have applied for social security disability

    Cons

    Working with unruly customers that have applied for social security disability


  9. Helpful (1)

    IT Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Flexible work schedule - Ability to work from home (Telework) - Easy Commute

    Cons

    - Very poor management with no accountability - No investment in the skillset of the workforce - Management is more focused on manuevering our of audit findings rather than attempting to remediate the root cause of the issue


  10. IT Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Specialist in Woodlawn, MD
    Former Employee - IT Specialist in Woodlawn, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hours. Good work/life balance ( you don't live your job). Good people for the most part.

    Cons

    I have nothing to enter here.

    Advice to Management

    Find a way to FAIRLY evaluate employees.


  11. Helpful (4)

    If you have any other option, run far, far away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Decision Writer/Attorney Advisor in Woodlawn, MD
    Current Employee - Decision Writer/Attorney Advisor in Woodlawn, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (Less than a year)

    Pros

    You get a paycheck and benefits... There is something to put on your resume so there will not be a gap to explain away.

    Cons

    As a Decision Writer/Attorney Advisor, you are treated like a cog in Big Brother's machine of disability adjudication. It is a sweatshop type environment where all that matters in productivity and your numbers. As much as they give lip service to quality, they absolutely do not care. Nor do they care about their employees. It is a boring, mindless task where you do not even put your legal skills and schooling to use. Everyone is looking for an opportunity to jump ship as soon as they can find a new job in this depressed economy.

    Advice to Management

    Treat your employees like human beings rather than machines. Also, with how boring going through hundreds of pages of medical records can be, how about setting something up to get coffee in the coffee machines that have been sitting around the office for the past month + but no one is allowed to use! Get more than two coffee machines that use k-cups for an office of close to 500 people, and one of those just happens to be in the administrative suite. Curious how that happened to work out...



Showing 46 of 318 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.