Social Security Administration Reviews

Updated March 28, 2015
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2.9
253 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Carolyn W. Colvin
42 Ratings

Pros
  • Work life balance is great if you don't care about salary (in 17 reviews)

  • Flexible work schedule, Great work environment, Overtime availability pending budget, Option to work credit hours (in 11 reviews)

Cons
  • Budget Issues cut my position after being informed it would continue for a year (in 7 reviews)

  • 500 (I don't understand the arguments that federal employees make out better than private sector (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attorney Advisor
    Current Employee - Attorney Advisor

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    Great job security. Good salary GS 12 is 76K I think. You get to work at home 3 days out of the week. There a bunch of overtime to supplement your base salary which is probably an extra 25K per year if you work it all. You get your student loans paid for if you sign up and have loans after 2008 and work there for 10 years.

    Cons

    Slow promo to 13 competitive. You have to work with non attorneys who hate you. You are micro-managed by non-attys who don't know anything and who btw hate you as well. A lot of the adjudicators at GS-14 "Appeals officers" are competing for Judge positions and are increasingly ridiculous and couldn't adjudicate themselves out of a paper bag. You are not treated like an attorney. You sit in a cubicle. Your work is cookie cutter work. Your work is production based which means that you required to meet work quotas which are ridiculous.

    Advice to ManagementAdvice

    Have attorney's manage the attorneys and treat them like the professionals they are. STOP MICROMANAGING. STOP THE PRODUCTION!

    Doesn't Recommend
    Negative Outlook
  2. Claims analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Nashville, TN
    Current Employee - Claims Representative in Nashville, TN

    I have been working at Social Security Administration full-time (more than 8 years)

    Pros

    Time off, benefits, stability

    Cons

    Hard to get promoted, staff unmotivated to succeed, no real reward for doing good work, low pay...

    Advice to ManagementAdvice

    Motivate employees, reward for hard work, keep work environment more positive

    Recommends
    Positive Outlook
  3. Enjoyed working for the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Social Security Administration

    Pros

    They off great employee benefits.

    Cons

    I did not like that some managers micromanaged.

    Advice to ManagementAdvice

    Don't micromanage so much!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Work in this Agency was rewarding, in doing various jobs in customer service assisting thousands in accessing SSA needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Technician in Charlotte, NC
    Former Employee - Customer Service Technician in Charlotte, NC

    I worked at Social Security Administration full-time (more than 8 years)

    Pros

    Professionalism, comeradary t' just a job, customer care and overall assisting American people.

    Cons

    All are not as caring as others. To some
    It's just a job.

    Advice to ManagementAdvice

    Keep the good managers that
     Care about the people that assist them in doing their job. Respect is a plus.

    Recommends
    Negative Outlook
  6. Great flexibility, limited oppty for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Great flexibility, meaningful work, option to work at home up to 3 days/week.

    Cons

    Very limited oppty for advancement for attys. Most get to GS-13 and then it becomes very tough to obtain a GS-14. Not competitive with other atty positions within the govt.

    Advice to ManagementAdvice

    Don't cap the atty adv job at GS-13 - people are unhappy and morale is low with the limited oppty for growth. Most other atty advisor positions in the govt are up to a GS-14, non competitive. Change the classification to become consistent with other federal agencies.

  7. client representative in St Paul MN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative
    Former Employee - Client Service Representative

    I worked at Social Security Administration part-time (less than a year)

    Pros

    Working for the government provides job security.

    Cons

    A lot of times, besides meeting with management and team, I spent most of the time on a desk. desk job.

    Advice to ManagementAdvice

    no micro management

    Recommends
    Positive Outlook
  8. You get what you put in!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Chicago, IL
    Current Employee - Management in Chicago, IL

    I have been working at Social Security Administration

    Pros

    Great organization to develop and grow with. Endless opportunity due to presence and size of organization. SSA motto of "Social Security benefits America" on full display when working in a field office setting.

    Cons

    With many federal agencies, you have the perverbial "dead weight" employees. SSA is certainly not tune to that. But, provides other opportunity to shine.

    Advice to ManagementAdvice

    Continue to engage operation employees on service delivery changes. Upgrade IT infrastructure to attract and retain talented employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Excellent benefits and job security, poor environment for developing new professional skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Excellent work-life balance, decent salary, job security

    Cons

    Unprofessional atmosphere at the field office level, high production demands with few resources

    Advice to ManagementAdvice

    Reward excellence and ability

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Stable government career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Representative in Richmond, CA
    Current Employee - Contact Representative in Richmond, CA

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    Excellent training and great career advancement. The entry- level pay is rather low, but raises are automatic each year.

    Cons

    Chain of command structure is alive and well.

    Advice to ManagementAdvice

    Don't micro-manage.

    Recommends
    Positive Outlook
    Approves of CEO
  11. It's a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Career advancement, convenient and employee oriented

    Cons

    Cubicles are very dull and the building is a bit gloomy

    Recommends
    Positive Outlook
    Approves of CEO

Social Security Administration Photos

Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

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