Social Security Administration

  www.ssa.gov
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Social Security Administration Reviews

Updated August 14, 2014
Updated August 14, 2014
205 Reviews

3.2
205 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carolyn W. Colvin
26 Ratings

Review Highlights

Pros
  • Work life balance is great if you don't care about salary (in 16 reviews)

  • Benefits were great and flexible work schedule (in 15 reviews)


Cons
  • 500 (I don't understand the arguments that federal employees make out better than private sector (in 6 reviews)

  • Promotions are hard to come by because of budget issues (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Working for the Govenrment is not all it's cracked up to ber

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attorney Advisor  in  Toledo, OH
    Former Employee - Attorney Advisor in Toledo, OH

    Pros

    Stable, great benefits, easy work

    Cons

    Boring, unfullfilling work, can be very political

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
  2.  

    Limited upward mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative
    Current Employee - Claims Representative

    Pros

    The job is local & excellent pay. Flexible work hours. You can start from 7-9 am and then do your 8 hrs. Small to medium size office environment. They offer "credit hours" which you can earn instead of overtime pay up to 24 hours per pay period and it can be used in lieu of your annual or sick pay.

    Cons

    Limited promotion opportunities. If there is an opening, and if you were not already asked to apply by management or is favored by management, applying is a joke. The postings are required by law to appear impartial, but management already knows who they want to promote. Promotion openings are not true opportunities, just a formality for management to select who they want to move upward. Lots of political games and favoritism. There is no short term disability pay since short term disability taxes are not taken out of our pay so if an employee does not have enough accrued annual or sick leave, it will be unpaid leave unless others donate their time to you.

    Advice to ManagementAdvice

    Offer promotional opportunities to other qualified candidates instead of just your "protege" or friends. The open secret promotion process is creating resentment & dissentions amongst your subordinates.

    Neutral Outlook
    No opinion of CEO
  3.  

    Just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Case Technician  in  New York, NY
    Former Employee - Senior Case Technician in New York, NY

    Pros

    A good place to start a government career. Ssa is a big agency with many departments. Some jobs are better than others so be selective. The senior case technician position can be a demanding job at an average pay grade. My advice is to learn the job and within a year or two look for better opportunities.

    Cons

    Promotion politics
    Old computer systems
    Demanding judges

    Advice to ManagementAdvice

    Appreciate your staff. Train management better in how to adapt to employee needs. Be more consistent in you promotion practices.

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  5. 1 person found this helpful  

    its alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative  in  Baltimore, MD
    Current Employee - Claims Representative in Baltimore, MD

    Pros

    if you are determined and hard working you cn make a career out of working at SSA.

    Cons

    The internal promotion ssytem seems to be a lil unfair at times, its all about who you know not really what you know

    Advice to ManagementAdvice

    sometimes you daughters bestfriend or your family memeber is not the best person for the position.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Stable Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Title XVI Claims Representative  in  Austin, TX
    Former Employee - Title XVI Claims Representative in Austin, TX

    Pros

    Good benefits, plenty of training and plenty of flexibility.

    Cons

    Some difficulty dealing with emotions experienced with disability claims. Sometimes it felt like holding people back rather than helping.

    Advice to ManagementAdvice

    My management was great. I had no complaints.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great co-workers but stressful dealing with the public

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Representative
    Former Employee - Service Representative

    Pros

    Great benefits, flexible schedule, decent pay and room for advancement

    Cons

    The stress of dealing with the public and having to deal with looking over your shoulder when you leave the building. It's not a job for everyone and if you don't have the patience or desire to deal with difficult customers you will not make it.

    Advice to ManagementAdvice

    Be more supportive of your team. Make better decisions and accept feedback from your employees. Spend less time in your office and more time getting to know your personnel.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Very flexible hours and schedule, I work with great people, HUGE work loads, limited promotion opportunity bc of budget.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative  in  Gainesville, GA
    Current Employee - Service Representative in Gainesville, GA

    Pros

    LOTS OF FOOD, vacation and great benefits

    Cons

    angry public, huge work loads, pay isn't wonderful

    Advice to ManagementAdvice

    new mgr is wonderful

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great benefits

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Authorizer  in  Birmingham, AL
    Current Employee - Benefit Authorizer in Birmingham, AL

    Pros

    Flex time, leave, overtime pay

    Cons

    Prefer not to say at this time

    Advice to ManagementAdvice

    No advice

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Claims Representative is one of the most challenging jobs you can have in Social Security.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title XVI Claims Representative  in  Cincinnati, OH
    Current Employee - Title XVI Claims Representative in Cincinnati, OH

    Pros

    Dealing with the public is rewarding.

    Cons

    Dealing with the public is frustrating.

    Advice to ManagementAdvice

    Treat your people like adults and they will respond to it like adults. Treat your people like children and you will get children.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    It was ok. I learned a lot about company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    they offer you a great pay salary

    Cons

    starting from the bottom is not fun

    Advice to ManagementAdvice

    care more about the employees

    Recommends
    Neutral Outlook
    Approves of CEO

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