Social Security Administration

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Employee Reviews

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  1.  

    Claims Representative is one of the most challenging jobs you can have in Social Security.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title XVI Claims Representative in Cincinnati, OH
    Current Employee - Title XVI Claims Representative in Cincinnati, OH

    I have been working at Social Security Administration full-time (more than 5 years)

    Pros

    Dealing with the public is rewarding.

    Cons

    Dealing with the public is frustrating.

    Advice to ManagementAdvice

    Treat your people like adults and they will respond to it like adults. Treat your people like children and you will get children.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Mixed views

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at Social Security Administration full-time (more than 8 years)

    Pros

    Serving the public. Benefits. Flexibility

    Cons

    Regulations. Disrespected by public. Employees feel entitled. No compassion for public. Baby boomers not appreciated.

    Advice to ManagementAdvice

    Hold employees accountable not their hand

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    It was ok. I learned a lot about company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Social Security Administration as a contractor (more than 3 years)

    Pros

    they offer you a great pay salary

    Cons

    starting from the bottom is not fun

    Advice to ManagementAdvice

    care more about the employees

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Challenging to say the least

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title XVI Claims Representative in Balch Springs, TX
    Current Employee - Title XVI Claims Representative in Balch Springs, TX

    I have been working at Social Security Administration full-time (less than a year)

    Pros

    Good pay, some nice co workers the ones not over medicated.

    Cons

    You get lied to on an hourly basis by the public AND your managers. Management doesn't care about anything but stats. I thought I was going to be helping people not hurting them. I also didn't expect to be lied to during my interview by the management team. But I was. I hated seeing other employees so stressed out they would sit in their cars in the parking lot before and after work and cry.

    Advice to ManagementAdvice

    None. My office was horribly managed. But I am sure others are not that bad. If there is a possible bomb in the building and a SWAT team with dogs is next to my cube, I want a little message on my screen as to why and how to proceed. They just pretended nothing bad ever happened so they didn't have to file incident reports. He had no chance of success as new hires to this office. none.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Working for the Government and the people I served was an honor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Miami, FL
    Former Employee - Claims Representative in Miami, FL

    I worked at Social Security Administration full-time (more than 10 years)

    Pros

    the satisfication of helping others. I opportunity to advance into management. And its amazing the way the program works, considering the amount of people that are being served.

    Cons

    To be honest, its hard to find something negative to say so I will say about the programs and policies, they are set by law and very difficult to change.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    general

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Social Security Administration full-time

    Pros

    job security and good working environment

    Cons

    few opportunities to move up

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    RUN!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Service Representative in Houston, TX
    Current Employee - Contact Service Representative in Houston, TX

    I have been working at Social Security Administration full-time (more than 5 years)

    Pros

    Pay...worked shutdown without pay initially

    Cons

    The workload is simply unbearable....It is just awful...I have worked for other federal agencies and this is the worse one! They are very secretive

    Advice to ManagementAdvice

    Smh...be honest and open

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great Internship with Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Social Security Administration as an intern

    Pros

    There is a lot to learn here and they staff are genuinely caring and care about your personal development.

    Cons

    Working with the public can have its down-sides.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good Overall Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Representative in Wilkes-Barre, PA
    Former Employee - Contact Representative in Wilkes-Barre, PA

    I worked at Social Security Administration full-time (more than a year)

    Pros

    Excellent work-life balance. Good pay for level of responsibility. Superiors are generally helpful. Good benefits.

    Cons

    Dealing with angry customers during high call volumes.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Flexible Job, good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attorney Advisor in Falls Church, VA
    Former Employee - Attorney Advisor in Falls Church, VA

    I worked at Social Security Administration full-time (more than a year)

    Pros

    The attorney adviser position is flexible, with manageable production requirements. Also, an opportunity to work at home twice a week.

    Cons

    Non attorney supervisors seem to manage from power trips.

    Advice to ManagementAdvice

    Acknowledge the productivity of attorneys tat are unable to close their own cases.

    Recommends
    Positive Outlook
    No opinion of CEO

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Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

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