Social Solutions

  www.socialsolutions.com
  www.socialsolutions.com

Social Solutions Reviews

Updated October 21, 2014
Updated October 21, 2014
18 Reviews
2.7
18 Reviews
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Social Solutions Chief Executive Officer Scott Johnson
Scott Johnson
11 Ratings

Employee Reviews

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  1.  

    Great People; Great Mission; Great Opportunity for Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD

    I have been working at Social Solutions full-time

    Pros

    Colleagues care greatly about helping customers serve our non-profit and public sector customers well. The company is growing quickly and clearly leads the case management software market. Training for new employees has grown dramatically and Social Solutions looks to promote from within wherever possible. Social Solutions is investing heavily in its product and customers. Employees receive time off to serve with charities ever quarter.

    Cons

    The work is challenging and expectations for performance are high.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good People, Good Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Solutions full-time (more than an year)

    Pros

    The people you work with are great - lots of different backgrounds but all generally interested in helping our customers succeed.

    Cons

    Too much work for the staff they have in place. Needs to grow and hire folks to keep up with sales.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 15 people found this helpful  

    ALL A FACADE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Baltimore, MD
    Current Employee - Account Manager in Baltimore, MD

    I have been working at Social Solutions full-time (more than an year)

    Pros

    The clients you interact with and my health benefits.

    Cons

    This place seems great from the outside. The person who will interview you will seem chipper, boast about the ample opportunities the place has to offer, and the work is soooo meaningful. They're trying to sell you, because no one actually wants to work here. The software sucks. Plain and simple. The product doesn't even work on an Apple properly or in Google Chrome. The main issue with this is that they try to accommodate everything and everyone and say they they are "browser neutral," when they're not even close. Every time a release comes out, customers inundate the support and account management team because something major in the software breaks. It's inevitable. I've heard the developers say that the structure of the product is horrible and the way that it's set up, they're just amazed that it's still up and running. But during our company meetings, everything is GREAT! and when asked around customer satisfaction, management beats around the bush. They are professional bush beaters.

    Advice to ManagementAdvice

    You guy are amateurs. Stop acting like everything is gung-ho. Get some corporate counseling for help and a new perspective.

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  5. 8 people found this helpful  

    House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Baltimore, MD
    Current Employee - Customer Service in Baltimore, MD

    I have been working at Social Solutions full-time (more than 3 years)

    Pros

    Most of the employees genuinely believe in what they are doing and what the company claims it is trying to accomplish.

    Cons

    It looks great on the way in, but once you're there your find out that it's all really a house of cards. In spite of several games of musical chairs over the years, leadership remains callous and fundamentally dishonest. In spite of "record quarters" that they are always bragging about, very little is giving to the people who actually do the work. Instead they are bullied and badgered into working around the clock trying to satisfied an unhappy customer base. In spite of years and years of development, the core software remains unstable. Security problems abound. Instead of trying to fix the underlying problems, customer support and development lurch from crisis to crises. Nothing ever gets actually fixed, we just patch it up, restore the customers' trashed databases and wait for the next deployment and do it all over again.

    Even in those efforts management concentrates all the effort on just a handful of major accounts and ignore the rest of the customer base. Management has a short attention span and focus only on who's waiving the most revenue at them (or threatening to dump them) on any particular day. This creates a schizophrenic and stressful work environment.

    Eventually all this is going to catch up with them.

    Advice to ManagementAdvice

    Stop over promising and under delivering to you customers, partners, stockholders, and employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 8 people found this helpful  

    90s management style and 90s software technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Baltimore, MD
    Current Employee - Customer Service in Baltimore, MD

    I have been working at Social Solutions full-time (more than an year)

    Pros

    the original mission of the company when it first started is why people want to work here. many of the employees care about helping the customers. you learn a lot of what not to do and grow from there

    Cons

    the management, nickel and dime customers for antiquated software, lack of vision within company, no consistent message among departments cause for sticky situations, management's focus on hitting the revenue targets but failing to deliver any sort of quality, over promising and under delivering, security of the software is lacking, praise from management when you take work home with you and work a 70+ work week plus working on the weekends regularly (it's really expected in some departments). A lot of finger pointing goes on in the company, too, blaming someone if something goes wrong and it happens a lot.

    Advice to ManagementAdvice

    The management style is so reactionary and they forget about the long term goals and future. Management is building on a cracked foundation...this place has a lot of potential to be a good place to work but there is so much focus on getting big clients for the $$ that they're forgetting the mission of the company and pushing the smaller clients out, which is the lifeline of our company. I know one of the main goals is to make money to thrive and grow but with the cracked foundation, it's all going to fall fast and hard. Also, get some women on your board of directors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 7 people found this helpful  

    Stay far far away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Social Solutions full-time (more than an year)

    Pros

    Dedicated, well-intentioned employees.
    Flexible work hours

    Cons

    In spite of dedicated employees who believe in their customer's missions and want to do good, this company continues to stumble all over itself, thanks to completely inept management, who seem more interested in making a quick score than actually building a successful viable company. The software is terribly unstable and riddled with security holes. They try to pass it off as a "Software-as-a-Service" solution, but it looks more like an amateur desktop application from the early 90's ("Look ma, I wrote some code!"). No thought was ever given to actually making it work the way the customers expected it to, the cost of which would probably wipe out several years of profits, despite all those "winning quarters" they were always bragging about.

    As an account manager, I had to take most of the heat from angry customers, who were dealing with software that broke in new ways every week. Occasionally it even trashed their data. My job was to mollify them and keep them paying their bills, no matter how how much I forced to lie . Management's answer to all this was "all software companies are like this, no big deal." Instead they were constantly looking around for somebody other than themselves to blame.

    Advice to ManagementAdvice

    Retire

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Definitely consider this company for employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Intern in Baltimore, MD
    Current Employee - Business Intern in Baltimore, MD

    I have been working at Social Solutions as an intern (less than an year)

    Pros

    People are really nice
    It's not a high stress environment

    Cons

    For a smaller company it is sort of bureaucratic
    Cheap with compensation

    Advice to ManagementAdvice

    Expansion is good, but make sure the product is continuously updated and worthwhile

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Exceptional Professionals from Different NonProfit Backgrounds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Baltimore, MD
    Current Employee - Account Manager in Baltimore, MD

    I have been working at Social Solutions full-time (more than an year)

    Pros

    Comfortable workspace, excellent benefits, reasonable management, In-Office recreational activities, Fun Committee with a budget to plan events, happy hours, personal computers and cell phones

    Cons

    Customer base is fickle, products need improving, computers are recycled, always a line for the restroom

    Advice to ManagementAdvice

    Focus on stabilizing the product to stabilize the customer base

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great New Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Baltimore, MD
    Current Employee - Sales Representative in Baltimore, MD

    I have been working at Social Solutions full-time (less than an year)

    Pros

    Good compensation, Work on your own time, growing new company, and great management.

    Cons

    None that I can think of.

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 6 people found this helpful  

    terrible pay for an expensive product/solution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Baltimore, MD
    Current Employee - Sales in Baltimore, MD

    I have been working at Social Solutions full-time (more than an year)

    Pros

    flexible work hours, in-expensive health care. Ability to work remotely.

    Cons

    no raises! For the price of their software, you would expect annual raises, esp. when they keep having "record breaking quarters. Maryland is THE most expensive state to live in, you need to pay your employees more so they can keep food on the table for their families.

    Advice to ManagementAdvice

    Pay your people better and they will stay. Also, this is not a non-profit business--please stop paying your employees as if it were.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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