Social Solutions
2.8 of 5 13 reviews
www.socialsolutions.com Baltimore, MD 50 to 149 Employees

Social Solutions Reviews

Updated Apr 5, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.8 13 reviews

                             

62% Approve of the CEO

Social Solutions Executive Chairman & Founder Steve Butz

Steve Butz

(8 ratings)

46% of employees recommend this company to a friend
13 Employee Reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Definitely consider this company for employment

Business Intern (Current Employee)
Baltimore, MD

I have been working at Social Solutions as an intern for less than a year

ProsPeople are really nice
It's not a high stress environment

ConsFor a smaller company it is sort of bureaucratic
Cheap with compensation

Advice to Senior ManagementExpansion is good, but make sure the product is continuously updated and worthwhile

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

90s management style and 90s software technology

Customer Service (Current Employee)
Baltimore, MD

I have been working at Social Solutions full-time for more than a year

Prosthe original mission of the company when it first started is why people want to work here. many of the employees care about helping the customers. you learn a lot of what not to do and grow from there

Consthe management, nickel and dime customers for antiquated software, lack of vision within company, no consistent message among departments cause for sticky situations, management's focus on hitting the revenue targets but failing to deliver any sort of quality, over promising and under delivering, security of the software is lacking, praise from management when you take work home with you and work a 70+ work week plus working on the weekends regularly (it's really expected in some departments). A lot of finger pointing goes on in the company, too, blaming someone if something goes wrong and it happens a lot.

Advice to Senior ManagementThe management style is so reactionary and they forget about the long term goals and future. Management is building on a cracked foundation...this place has a lot of potential to be a good place to work but there is so much focus on getting big clients for the $$ that they're forgetting the mission of the company and pushing the smaller clients out, which is the lifeline of our company. I know one of the main goals is to make money to thrive and grow but with the cracked foundation, it's all going to fall fast and hard. Also, get some women on your board of directors.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Stay far far away

Anonymous Employee (Former Employee)
Denver, CO

I worked at Social Solutions full-time for more than a year

ProsDedicated, well-intentioned employees.
Flexible work hours

ConsIn spite of dedicated employees who believe in their customer's missions and want to do good, this company continues to stumble all over itself, thanks to completely inept management, who seem more interested in making a quick score than actually building a successful viable company. The software is terribly unstable and riddled with security holes. They try to pass it off as a "Software-as-a-Service" solution, but it looks more like an amateur desktop application from the early 90's ("Look ma, I wrote some code!"). No thought was ever given to actually making it work the way the customers expected it to, the cost of which would probably wipe out several years of profits, despite all those "winning quarters" they were always bragging about.

As an account manager, I had to take most of the heat from angry customers, who were dealing with software that broke in new ways every week. Occasionally it even trashed their data. My job was to mollify them and keep them paying their bills, no matter how how much I forced to lie . Management's answer to all this was "all software companies are like this, no big deal." Instead they were constantly looking around for somebody other than themselves to blame.

Advice to Senior ManagementRetire

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

We want your feedback – Are these company reviews helpful to you?  Yes | No
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great New Company

Sales Representative (Current Employee)
Baltimore, MD

I have been working at Social Solutions full-time for less than a year

ProsGood compensation, Work on your own time, growing new company, and great management.

ConsNone that I can think of.

Advice to Senior ManagementKeep doing what you are doing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Exceptional Professionals from Different NonProfit Backgrounds

Account Manager (Current Employee)
Baltimore, MD

I have been working at Social Solutions full-time for more than a year

ProsComfortable workspace, excellent benefits, reasonable management, In-Office recreational activities, Fun Committee with a budget to plan events, happy hours, personal computers and cell phones

ConsCustomer base is fickle, products need improving, computers are recycled, always a line for the restroom

Advice to Senior ManagementFocus on stabilizing the product to stabilize the customer base

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

terrible pay for an expensive product/solution

Sales (Current Employee)
Baltimore, MD

I have been working at Social Solutions full-time for more than a year

Prosflexible work hours, in-expensive health care. Ability to work remotely.

Consno raises! For the price of their software, you would expect annual raises, esp. when they keep having "record breaking quarters. Maryland is THE most expensive state to live in, you need to pay your employees more so they can keep food on the table for their families.

Advice to Senior ManagementPay your people better and they will stay. Also, this is not a non-profit business--please stop paying your employees as if it were.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

2 people found this helpful  

Terrible Software, Terrible Service

Customer Service (Former Employee)
Baltimore, MD

I worked at Social Solutions full-time for more than a year

ProsFree Coffee
Flexible Work Schedule
Friendly Work Environment

ConsFlexible work schedule: work any 16 hours a day you want.
Low pay
Mediocre Benefits
Irate Customers
Broken, obsolete software
No coherent plan or leadership
Lazy software developers
Overworked Customer Support Reps

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Peaceful

Anonymous Employee (Former Employee)

I worked at Social Solutions full-time for more than 3 years

ProsNice and friendly environment
Great value in their product
Flexible work schedule
Great work like balance

ConsNot a lot of cons, I throughly enjoyed working for the company.
To keep up with peoples work life balance, a gym on site would be a nice amenity.

Advice to Senior ManagementKeep the value of your product flowing, it's a great product!

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great people and mission

Project Manager (Former Employee)
Baltimore, MD

I worked at Social Solutions full-time for more than a year

ProsVery dedicated, smart, friendly coworkers.

ConsShifting performance standards. Previous CEO was not a good fit for the culture, but current CEO Steve Butz is fantastic.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

1 person found this helpful  

Chaos

Anonymous Employee (Former Employee)

I worked at Social Solutions full-time

ProsEverything looks and sounds great from the outside.

ConsWorst place to work in the US.

Advice to Senior ManagementFocus on your employees for once.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Social Solutions? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Social Solutions reviews and ratings — including employee satisfaction and approval rating for Social Solutions CEO Steve Butz. All 13 reviews posted anonymously by Social Solutions employees.