SocialKaty Reviews

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3.2
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Craig Ulliott
1 Rating

10 Employee Reviews

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  1. People are great at Socialkaty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Chicago, IL
    Former Intern - Intern in Chicago, IL

    I worked at SocialKaty as an intern (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced, fun office environment. It was great to work close with account managers and get to know social media marketing trends.

    Cons

    There were lack of management from the managers for interns. All client calls were done in one place and it was distracting when working.


  2. Great place to gain out-of-college experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at SocialKaty full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people, young and fun, social environment with lots of happy hours and after-work hangouts, good hands-on experience

    Cons

    Difficult to move up, not much variety in positions, lack of structure with upper management, disorganized

    Advice to Management

    Segment roles and create more opportunities to advance


  3. Loved working here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Intern - Social Media Intern in Chicago, IL
    Former Intern - Social Media Intern in Chicago, IL

    I worked at SocialKaty as an intern (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The people at SK really make everything worth it. Everyone's general attitude is to help each other. Upper management makes sure that employees don't give you mindless tasks. The internship is highly educational, and used as a recruiting/initiating process for the company. "Learning Fridays" provides continuing education for employees

    Cons

    There is no place for employees to talk on the phone with clients, so you constantly get shushed, even though it is lunch time and you are in the lunch room (which is not enclosed). Poor communication from upper management regarding when clients leave. Interns have to bring their own computers. Seems like there is a general disconnect between what upper management wants and what employees want.

    Advice to Management

    Be more approachable.


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  5. Helpful (1)

    Great learning environment and fun to come into work each day!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at SocialKaty full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Employees are smart, motivated, creative, and all extremely hard workers. It makes coming into work each day very rewarding to know that you're part of a top notch team. The openness of the office is also great for collaborating and brainstorming amongst teams. Since I've been here, the office has doubled in size which is very exciting for being such a young company! Management is genuinely interested in keeping the team up to date with training and always being able to provide their clients with the highest quality of work.

    Cons

    Depending on your client, work loads can be heavy at times. Social media is always on, so you must always be aware of what's trending and how it could affect your client. I think this is something that makes the job exciting and different each day, but some people may get stressed with always being "on."

    Advice to Management

    Keep signing bigger and better clients!


  6. A Culture That Breeds Creativity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at SocialKaty full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This company has an amazing culture that rewards hard work and sparks creativity. The organization's passion for the work and the clients we work with really made me fall in love with this company. Although there is always a lot going on, management does a great job balancing accounts, making sure account managers are not over booked, and all clients get proper time and attention. Senior managers are also effective at guiding my engagements and overseeing the work that I am doing. It is always great to have that team support. Finally, if you want to work in the social media industry you need to stay on the cutting edge. The frequent continued education is great for me to keep up with new trends, platforms, features, and techniques in the industry.

    Cons

    This is a fast paced agency environment where everyone has a good amount of responsibilities. If you are not organized, motivated, and passionate you will not be able to keep up. I actually like this type of structure, but it is definitely not for everyone.

    Advice to Management

    Keep bringing in new and exciting clients!


  7. Helpful (1)

    Amazing culture. Amazing company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at SocialKaty full-time (More than a year)

    Pros

    Fun, open, collaborative culture. Great clients, great people.

    Cons

    The agency is somewhat small. They are getting beyond the startup phase, but not all of their clients are big companies.

    Advice to Management

    sign bigger clients.


  8. Social Media Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at SocialKaty as an intern

    Pros

    You go through a mini, intense training your first week. It introduces you to all social platforms and some of the best practices. Think of it like a one week crash course on social media you never had in college (super helpful!). After that, you get on the floor with the rest of the team and dip your hands in different projects: day-to-day messaging, writing blogs, creating competitive analyses and other tasks for a wide array of clients. The staff are really great and can you easily get along with everyone. The organizational culture is pretty relaxed and your assigned team is very accommodating to your working hours. The company really tries to do fun activities every two weeks or so. It's a very young environment.

    Cons

    You don't always get the chance to work on a project from concept to completion. You tend to just jump in and help the account managers on your team. You really have to stress any particular project you would like to work on and remind your team. For instance: if you want to learn more about Google Analytics or Facebook Ads, remind your team constantly that you want to learn more about that otherwise, you spend your days pinning on Pinterest or doing Twitter bundles.

    Advice to Management

    Need to work a bit more on the internship program. It was hard to get feedback on interns' work since the team leaders were juggling their handful. It was a bit unclear who we could go to for feedback, middle management or upper management. Having clear goals for the expectations from both sides at the start of the program and committing to them would be helpful.


  9. Business Development Internship - Not What I Expected :(

    Former Intern - Business Development Intern in Chicago, IL
    Former Intern - Business Development Intern in Chicago, IL

    I worked at SocialKaty as an intern (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    - You have the opportunity to see the sales process from beginning to end, and you do get hands on training such as leading the sales calls with clients & creating proposals.
    - The employees are great people. Hard workers.
    - The office is located in River North, a really nice area.

    Cons

    - This is primarily an outbound sales internship. You sit in a chair all day sending out emails to businesses in hopes to secure an introductory meeting. Also, you are in the back office room, isolated from everyone and everything else. The majority of the time, everyone has their headphones in so there isn't a lot of chatting or laughing.
    - Going out to lunch was ill-advised, so expect to bring your lunch everyday and to eat WHILE you work at your computer. Upper management explicitly stated, "my team works while they eat."
    - Hopefully you have an unlimited calling plan because you will be using your cell phone minutes with no reimbursement. You also have to bring in your own personal laptop.
    - Upper management is under-qualified when it comes to training interns. I expected constant feedback throughout the internship, but received very little.
    - Communication throughout the internship was poor. At the halfway point of the internship was a review session. We were asked what else we wanted to learn. I gave 4-5 ideas, but none were followed through with. Just more outbound emails every day.
    - Make sure you sit up right in your chair and purchase a wrist supporter or else you back pain and tendonitis may occur in the wrist from clicking & typing all day.
    - Upper management is young, and some seemed to be on a power trip.

    Advice to Management

    - Hold yourself accountable. You asked us for advice, but dismissed it. You asked for our strongest work ethic, but neglected our training after the initial few weeks. How does this motivate us to work harder?
    - Get to know your own interns. How many times did I have to initiate conversation? Most days I would walk into the room and not even receive so much as a "Hi" or "How was your weekend?" Take interest in getting to know your interns on a personal level.


  10. Helpful (2)

    Low morale, high-stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Community Manager in Chicago, IL
    Former Employee - Community Manager in Chicago, IL

    I worked at SocialKaty full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The actual staff members (community managers, middle management) are great -- everyone treats each other like close friends and everyone enjoys each other's company and has fun together. The company also have an unlimited vacation day policy.

    Cons

    The number of clients per community manager makes it impossible to deliver quality results to clients. As a result, account managers have to choose between doing sub-par work for their clients OR sacrificing their personal life just to maintain a fair standard of client work. Bad business model means that management continues to pile clients onto already overworked community managers with little regard to client satisfaction or community manger happiness.

    The pay rate is low based on the fact that most employees work over 60 hours per week. It's impossible to be remotely successful in this job without working nights and weekends.

    While the company is very lax w. vacation and personal days, you'll never actually be able to rest. 101 fever? Too bad, you have client work to get done and there's no one there that can pick up the slack when someone is out sick. You'll just end up working from home/working through your entire vacation.

    Social Katy does not offer benefits. Promises of benefits are continaully made but never kept. Many employees accepted the position under the promise that insurance would be provided within "a few weeks", then were extremely upset when months went by with no follow-through.

    Employee morale is very, very low. Staff is overworked, underpaid, underappreciated. The only joy in this position are the staff themselves. This company HEMORRHAGES employees. Their turnover rate is laughable.

    Advice to Management

    Many great employees have been driven out. You are losing your best assets and the people that are making YOU money.

    Respect your employees and think about how YOU would want to be treated.

    Quit making false promises that you have no intention of keeping.


  11. Helpful (1)

    The veil has been lifted-- SocialKaty is going downhill and fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Manager
    Former Employee - Social Media Manager

    I worked at SocialKaty full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Most of the account managers that work there are great people and it's really the only thing that makes the entire experience bearable.

    Cons

    No benefits program despite numerous promises
    50-60 hours are expected and needed in order for the accounts to prove worth to their clients-- although only a 40 hour work week is compensated for
    New clients keep on being brought on and expected to be picked up by the already stressed out and overworked managers

    Advice to Management

    With managers being overloaded, the content and attention is only going to continue to dwindle. This will continue to lead to accounts dropping from the program and more hard-working individuals to be let go for no reason.



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