Soft Surroundings

  www.softsurroundings.com
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Soft Surroundings Reviews

Updated August 3, 2014
Updated August 3, 2014
25 Reviews

3.5
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robin Sheldon
18 Ratings

Employee Reviews

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  1.  

    Home away from home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    Pros

    This is a family like culture that believes in life/work balance. For the retail industry, the compensation is competitive with perks such as 401K matching and profit sharing. The company growth is aggressive and provides a stable and secure future for its employees. For a motivated and driven person, this is a great place to work. For the person that just wants to passively approach their work, they will not be successful.

    Cons

    The company growth can be hard to manage due to the constant change required to keep up. While this is challenging and exciting, this can also be a load at times.

    Advice to ManagementAdvice

    I am proud to work at Soft Surroundings. Be careful not to grow too fast and lose your identity with your customers and your employees. As more leadership is added to support the continued growth, be sure to pick leaders that have a passion and vision that is in line with the leaders that brought us to this point.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Growing company, good work-life balance and company culture

    Cons

    can be difficult to move up within

  3.  

    A step above most retail careers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I enjoy the environment and the product we offer. I am glad to see we are growing at a steady buy cautious pace. The store management and personnel are great, and our current DM is wonderful.

    Cons

    While I have not had much personal interaction with home office management, I can't say I am looking forward to visits from them. Have not heard much on the positive end regarding their time in stores. I feel pay rates could be higher as well. We all work hard to provide the most pleasant experience for the customer and keeping the store looking to the expectation of our brand standard, and that is not always an easy task.

    Advice to ManagementAdvice

    Continue with the growth rate of the company, consider different visual guidelines for different areas of the U.S. Brand standards can still be maintained but allow regions or states to have more input as to what works best for their customer base, season, etc in determining window displays and product placement. Pay rates can be more competitive, and/or consider higher rates of pay for F/T people who do not need the benefits provided.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Worst place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Houston, TX
    Former Employee - Assistant Store Manager in Houston, TX

    Pros

    Use to like the clothes, but they are getting more "missy" and cheaper quality.

    Cons

    Unrealistic expectations, District Manger plays favorites, acts like she's still in Junior High, Constant mixed signals and direction.

    Advice to ManagementAdvice

    Treat all people fairly and reward for the work, not just because you are "buddies". Consider going "undercover" in your stores to see how people are being treated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    I drank the juice!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I can't say enough good things about Soft, the people I've met, what I have learned and have been able to teach others. Great place to start your career or fabulous to finish your career working part time retail sales with our fabulous discount.

    Cons

    When employees and former employees can get on sites like this and try to taint our name. It does take a certain person to fit in here, they must be hardworking, determined and willing to take ownership, sky is the limit!

    Advice to ManagementAdvice

    Keep up the good work! Thank you-

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I LOVE my Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I was never aware that Soft Surroundings had retail stores until I joined the organization. I was a little hesitant at first only because they had only a few stores at the time. Now we are on a very strategic growth plan which makes a ton of sense and I appreciate the fact that we are not going our and opening a ton of stores at one time.

    I was pleasantly overwhelmed with the leadership team and their retail experience. Here, from the top down, they have all worked in stores and completely understand day to day challenges. They actually hold off on tasking during busy peak times and catalog drops! This is a true sign that the retail division is being run by people who "get it." I also feel like I can speak openly about challenges and things that are not working without retribution. I am asked frequently for my opinion.

    I joined to further my career and I am completely confident that with the opening of more stores and retail growth, I will be able to move up and make a name for myself. I am excited as I have already been asked to be a part of some special projects and I hope I get to be part of the store openings this year.

    Cons

    I am heartbroken that some individuals have taken the opportunity on Glass Door to take shots at the company I love. Not everyone is cut out for retail, nor are they cut out for being held accountable. At the end of the day, the stores are high volume and there is a lot going on. Not everyone can handle such a fast paced job. The management is fair and consistent. If you do your job well, and you are driven to succeed, this is a perfect place for you! If you want a job to punch a time clock - go somewhere else. Everyone is charge of their own destiny.

    Advice to ManagementAdvice

    Thanks for everything that you guys do! I love the fact that you are open and honest when you make a mistake or need to change direction. By telling us the "why's" it makes it so much easier to explain to my staff. Don't let the cheap shots and nasty comments get in the way of what you guys are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Simply Something Special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If you are passionate about what you do and up for a challenge this is place to be. The product and customer loyalty is like no other. There are so many facets to the brand that people comment to me regularly, "I didn't know that Soft Surroundings had beauty or home furnishings".

    Every member of the team whether part time or full time, entry level or executive has the opportunity to contribute to the company's success. It's nice to feel valued and have the ability to give input and feedback.

    The benefits are competitive with other companies, associate discount generous, annual performance evaluations, a profit share for all employees, and a comfortable work environment.

    It seems most of the people that see it differently either don't adapt well to change since the company is growing and you have to be willing to change along with it. I've always felt like the jobs done best aren't the ones that come easily. If you aren't tough enough for a few bumps in the road because you believe in the potential of where Soft Surroundings is headed, there is a simple solution, just don't work here.

    Cons

    The only con I can think of is one that is self-inflicted and ultimately a personal decision. You have to have patience, everything will happen in its own due time. New employment advancement opportunities, improved processes, and streamlined operations will continue to occur but not always at the rate that an individual may want it to.

    Advice to ManagementAdvice

    Keep the course. The vision has gotten us this far and will continue to make us successful. As we grow it's the simple things that keep a company losing its identity like preserving employee benefit packages, prioritizing quality and customer service, and investing in the small details that keep a brand unique from every other competitor.

    It's important to maintain the connection that exists between executives and other corporate management with the front line sales center and retail employees since they are closest to the customer.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Simply a retail store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    At the moment, good product line. Loyal on-line customers enjoy coming into a store to actually try on the merchandise. 50% employee discount.

    Cons

    Unreasonable expectations on floor sets. Store Manager plays favorites - blatantly. Very cut throat team members. High amount of turnover (due to store manager). Management either DOES NOT care or chooses to do nothing.

    Advice to ManagementAdvice

    DO YOUR WORK!!!! Hold store managers accountable. DM's - "Surprise" visits are not surprise when the store managers tells her employees (or the just her favorites). Really people....the profit sharing is a joke (unless you're management). READ your Check Star surveys - follow up on comments. Take a lesson from Coldwater Creek. Poor management and greed will sink a store faster than the economy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Expanding faster than they can support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great products.. Great sales driver with the catalog, they have a large following of wonderful, loyal customers. The furniture and bedding is exquisite, and the stores are very beautiful. If you love skin care they do carry the best, and the employee discount is great.

    Cons

    micro managing, not leading from above. Going through a lot of change, meaning policy could change daily. unable to keep core product in stock which is frustrating to sales associates that want to please the customer.

    Advice to ManagementAdvice

    slow the expansion until you have better systems in place.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Underpaid, over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    Pros

    Lots of other under paid employees to share in your woes

    Cons

    Poor management, unskilled and managers with no real experience. No training. No pay.

    Advice to ManagementAdvice

    Learn how to actually manage people. Don't have favorites based on personality or ability to kiss up - promote based on merit and ability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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