SoftLayer

www.softlayer.com
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SoftLayer Reviews

Updated February 23, 2015
Updated February 23, 2015
67 Reviews
3.2
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SoftLayer CEO Lance Crosby
Lance Crosby
38 Ratings

Review Highlights

Pros
  • More free snacks than is probably healthy (in 10 reviews)

  • great benefits and compensation package (in 5 reviews)


Cons
  • Open door policy with upper management is not really open door (in 8 reviews)

  • HR tells employees right during new hire orientation that no raises will be given for tenure, and that increases are based on performance only (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A year at softlayer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer I in Dallas, TX
    Current Employee - Software Engineer I in Dallas, TX

    I have been working at SoftLayer full-time (more than a year)

    Pros

    freedom , support and great learning experience .
    CBNO :"Challenging But Not Overwhelming"

    Cons

    Might require staff (undergoing process)

    Recommends
    Positive Outlook
  2.  

    The best in the business. Not for the employee though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Build Technician in Dallas, TX
    Former Employee - Server Build Technician in Dallas, TX

    I worked at SoftLayer

    Pros

    Already working with DDR4.
    Learning fast
    Go live

    Cons

    Bad management.
    Hard to move up quickly without being kissass

    Advice to ManagementAdvice

    Listen to the SBTs

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    SBT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server Build Technician in Dallas, TX
    Current Employee - Server Build Technician in Dallas, TX

    I have been working at SoftLayer

    Pros

    Descent pay and all the goodies you want.

    Cons

    Job description showes entrylevel, but they expect you to know way more than entrylevel. Managers/leads won't assist with anything. No training what so ever!!!!

    Advice to ManagementAdvice

    Train the new employees so there are less errors.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Software Engineer - Summer Intern in Dallas, TX
    Former Intern - Software Engineer - Summer Intern in Dallas, TX

    I worked at SoftLayer as an intern (less than a year)

    Pros

    The team I worked for as an intern was amazing. Everyone person in the team was very helpful and very welcoming.

    Cons

    I don't really feel there are any cons.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A company that truly values their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Accounts Executive in Dallas, TX
    Current Employee - Key Accounts Executive in Dallas, TX

    I have been working at SoftLayer full-time (more than 3 years)

    Pros

    Empowered to make the best decisions for my clients. True value in selling the company, more advantages than any other cloud provider. Great pay, solid benefits, great work environment.

    Cons

    Slow progression up the corporate chain although this is due to very low turnover.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Excellent Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Systems Administrator in Dallas, TX
    Current Employee - Customer Systems Administrator in Dallas, TX

    I have been working at SoftLayer full-time (more than 3 years)

    Pros

    Growth and tons of potential

    Cons

    fast paced better hold on!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    outside looking in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator, Managed Hosting in Dallas, TX
    Current Employee - Systems Administrator, Managed Hosting in Dallas, TX

    I have been working at SoftLayer full-time (more than 3 years)

    Pros

    free sodas and snacks
    lots of autonomy and freedom to work.

    Cons

    difficult to get noticed or a raise
    company prides itself on innovation and automation but obfuscates internal API to prohibit anyone except development to make tools and automate. Feel free to put in a dev request for a task or feature but dev also prioritizes these requests and the group gets further and further removed from operations as it continues to hire from outside the industry.

    Advice to ManagementAdvice

    Management made themselves and a lot of people a ton of money during the IBM acquisition. What's there to criticize. I wish i had met them earlier when the company was small and being a rock star got noticed.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Plenty of Opportunity -- you must earn it though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at SoftLayer full-time (more than 5 years)

    Pros

    * Good Benefits. Heath, Dental, Plenty of PTO/Sick time.
    * Snacks and drinks are freely available.
    * Depending on the department, management allows an incredible degree of flexibility, including working from home or remotely when necessary.
    * Incredible focus on training and professional development.
    * An incredible culture across many of the departments.

    Cons

    * Some inconsistencies. Some departments are really great -- others are incredibly poor.
    * "Pay for play" raises can often (but not always) lead to stagnation, depending on the quality of management.

    Advice to ManagementAdvice

    Look at the groups in the company with high morale, and learn from them. There's a disparity between certain departments and company culture. The departments that do it right really do it right. The ones that don't should take another look, re-examine their core philosophies, and invest heavily in the employees, either through professional development, increases in compensation, or upward mobility.

    For the departments that are doing it right -- keep it up, and don't let IBM ruin the unique culture we have here.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Tech in Dallas, TX
    Former Employee - NOC Tech in Dallas, TX

    I worked at SoftLayer full-time (more than 5 years)

    Pros

    great place to start. there is a lot to learn, don't need much to land a job here. great vacation time and paid time off.

    Cons

    one of the lowest paid tech companies. pretty much everybody that leaves makes more money elsewhere. promotions are rare. sometimes they promote your title but not your pay.

    Advice to ManagementAdvice

    try not to micromanage. pay employees, competitive wages

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Get entry level skills and get out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Build Technician in Plano, TX
    Former Employee - Service Build Technician in Plano, TX

    I worked at SoftLayer full-time (more than 3 years)

    Pros

    + Unlimited Monster energy drinks, sodas, coffee and snacks

    Cons

    - If you were part of The Planet merger, then don't expect anything other than to get shunned. You might as well just give them your badge and walk out with pride.
    - Lack of real management within the Operations org and the company as a whole (pre-IBM). SoftLayer likes to throw manager and director titles at people to make them feel like they have a sense of power. In reality, you just got a bigger title but likely with very little to no increase to your pay check and no increased responsibility.
    - You're going to need that Monster energy drink because you're now a work horse and yes, that's all you're thought of as from the top down.
    - Zip ties on data center racks. You're doing it wrong. Is there not a growing trend of network issues causes by overtightened zip ties? Use velcro. You'll save money in multiple ways (employee time, zip tie costs, among others..)

    Advice to ManagementAdvice

    None. It looks like most of the pre-IBM executive management has cashed out and been replaced by IBM executives. I can only imagine Mr. Crosby's days are numbered too. So much for "3 Bars for Life" huh? Enjoy your tattoos if you got one.

    Good luck, IBM. You should have actually gone inside and reviewed every facet of SoftLayer's operations before buying it because of "enhanced" numbers. Automation and APIs are nice, but just know that the people on bottom floor are the core of keeping your business running, not the shoddy coding of your internal portal.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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