SoftLayer Reviews

Updated August 17, 2015
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3.0
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SoftLayer CEO Lance Crosby
Lance Crosby
7 Ratings

Pros
  • Free snacks and drinks of almost any kind (in 10 reviews)

  • great benefits and compensation package (in 5 reviews)

Cons
  • Open door policy with upper management is not really open door (in 8 reviews)

  • Open door policy with upper management is not really (in 3 reviews)

More Pros and Cons

20 Employee Reviews

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  1. Server Build Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Dallas, TX
    Current Employee - Server Build Technician in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    great entry level opportunity, room to move up

    Cons

    If you are too good at your job, they will keep you where you are at, but if you are a little bit good, you can move up more easily - lower than average pay - management lies about pay and does not back fill positions, forcing everyone to work harder

    Advice to Management

    Let the sites with more volume have more workers.


  2. Helpful (2)

    From small company to IBM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time

    Pros

    There are still many smart, hard-working people working at SoftLayer. I enjoyed my time there for the first 5 years.

    Cons

    It was not for me. I resigned after IBM got involved, and it became difficult to accomplish even simple tasks.

    Advice to Management

    The company eventually just got too big, management too complacent. Communication between departments became non-existent, and there were too many managers competing for clout.


  3. Helpful (1)

    The best in the business. Not for the employee though

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Build Technician in Dallas, TX
    Former Employee - Server Build Technician in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Already working with DDR4. Learning fast Go live

    Cons

    Bad management. Hard to move up quickly without being kissass

    Advice to Management

    Listen to the SBTs


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    outside looking in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator, Managed Hosting in Dallas, TX
    Current Employee - Systems Administrator, Managed Hosting in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    free sodas and snacks lots of autonomy and freedom to work.

    Cons

    difficult to get noticed or a raise company prides itself on innovation and automation but obfuscates internal API to prohibit anyone except development to make tools and automate. Feel free to put in a dev request for a task or feature but dev also prioritizes these requests and the group gets further and further removed from operations as it continues to hire from outside the industry.

    Advice to Management

    Management made themselves and a lot of people a ton of money during the IBM acquisition. What's there to criticize. I wish i had met them earlier when the company was small and being a rock star got noticed.


  6. Helpful (5)

    Good place to start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Tech in Dallas, TX
    Former Employee - NOC Tech in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SoftLayer full-time (More than 5 years)

    Pros

    great place to start. there is a lot to learn, don't need much to land a job here. great vacation time and paid time off.

    Cons

    one of the lowest paid tech companies. pretty much everybody that leaves makes more money elsewhere. promotions are rare. sometimes they promote your title but not your pay.

    Advice to Management

    try not to micromanage. pay employees, competitive wages


  7. Helpful (1)

    Everyday casual with overrun behind the scenes corporate culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time

    Pros

    Cheap minimum health insurance. Very casual work environment. Flexibility.

    Cons

    Managers that operate by what ever I'm told from above goes - limited freedom of thought.

    Advice to Management

    Be people before being a cash register.


  8. Great place to take your programming skills to the next level.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Dallas, TX
    Former Employee - Software Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    Great place to lear the proper way to do OOP PHP.

    Cons

    Code reviews, must code by their set of standards.


  9. Jack of all Datacenter trades

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    Great entry level job, can move fast if you are in the right location.

    Cons

    Low pay for most areas, very demanding work( con for some people)


  10. Good experience for other jobs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Houston, TX
    Current Employee - Systems Administrator in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    Lots of good and helpful people, at least in Houston. Some good and helpful people in Dallas also but not a majority. Experiences will be good on resume.

    Cons

    In the year I've been with the company, I've seen several people leave, and a few of them said their reason for leaving was that pay raises were scarce. These people were all veterans from before the merger with The Planet, so that should say something.

    Advice to Management

    Commit to giving yearly pay raises based on performance, or at least a yearly bonus, profit sharing, something.


  11. Helpful (2)

    Awesome Co-workers, Horrible Technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer I in Dallas, TX
    Former Employee - Software Engineer I in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (Less than a year)

    Pros

    Really awesome co-workers and free snacks (sodas, junk food, orange juice, etc)

    Cons

    Interface team is forced to use the slow and horrible API which was built upon the horrible in-house ORM, resulting in a poor work environment, having to make too many design and user experience sacrifices, which results in a slow and sub-par product.

    Advice to Management

    Middle management needs to be more vocal to upper management about the issues developers face. Issues are raised and even after 8 months there's no response. Managers need to be more forceful and call out other teams on their crappy code instead of telling their own to find a way to work around major issues.



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