SoftLayer Reviews

Updated April 13, 2015
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  1. Helpful (2)

    A very disappointing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Systems Administrator in Dallas, TX
    Former Employee - Customer Systems Administrator in Dallas, TX

    I worked at SoftLayer full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    +Free Snacks
    +Interesting Technology
    +Some really great people work there

    Cons

    -Awful compensation for almost all non-managerial positions. The pay far below market average for most people.
    -Raises are almost impossible. Moving between departments can be difficult and often will not lead to a respectable pay increase. People hired after you will be given better salaries while you get nothing.
    -Operations have to work every national holiday. The rest of the company has the day off, but essential operations must be there. The "Bonus" pay is a pathetic 1.5x (hourly) or $200 (salary) and is taxed harshly. The amount of people forced to be there with nothing to do is depressing.
    -If you have a family, it will cost $400-$500 a month to cover them with IBMs benefits. That will crush you based off how awful the compensation is for most jobs.

    Advice to Management

    Learn to manage. Otherwise, enjoy your RA from IBM in 2 years.

  2. Helpful (1)

    softlayer intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer

    No opinion of CEO
    No opinion of CEO

    Pros

    Great team to work for
    Generous corporate events
    Oppurtunity to work in cloud

    Cons

    Developer workstations can be slow
    Intern pay is a little low for a large company

  3. Helpful (4)

    The inmates are running this asylum.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server Build Technician in Santa Clara, CA
    Current Employee - Server Build Technician in Santa Clara, CA

    I have been working at SoftLayer full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    More free snacks than is probably healthy. Many intelligent and knowledgeable people in the lower levels of Operations that you can and will learn from. Good entry level into data center/IT work...

    Cons

    ...but DO NOT expect anything further than that. Poor compensation based on Texas wages, even if you are at any of the remote sites located in the far more expensive areas. Any raises are entirely "performance" based which without fail no one ever seems to meet. (Or in our case the only substantial raise occurred when literally half of the site quit at once)

    Ultimately it is the middle and upper management that is the real death knell. Rampant cronyism has lead to departments with far too many redundant managers who contradict and fail to communicate with each other. This creates confusion and bedlam on everything from simple projects to the large scale build outs. The IBM acquisition has only increased the scope and scale of this problem as they fight tooth and nail to prove their value to keep their positions in fear of the dreaded IBM blue wash. This, naturally, leaves the people under them holding the bag on resulting messes, subsequently clean them up, and to do so with a smile and a 'thank you sir'.

    Advice to Management

    To Softlayer management, none... wouldn't listen to it anyways. To IBM, Blue wash. Clean house. For the sake of your customers and Softlayer employees. You could not possibly put in place a worse management structure than the existing one.

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  5. cst

    Former Employee - Cst in Houston, TX
    Former Employee - Cst in Houston, TX

    I worked at SoftLayer full-time (More than a year)

    Pros

    none that I can remember

    Cons

    A lot, too many for me to list

    Advice to Management

    close

  6. Helpful (1)

    Everyday casual with overrun behind the scenes corporate culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Cheap minimum health insurance. Very casual work environment. Flexibility.

    Cons

    Managers that operate by what ever I'm told from above goes - limited freedom of thought.

    Advice to Management

    Be people before being a cash register.

  7. Helpful (1)

    It used to be fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer III in Dallas, TX
    Current Employee - Software Engineer III in Dallas, TX

    I have been working at SoftLayer full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Growing company. Lots of opportunities.

    Cons

    Your future could very well depend on your manager.

    Advice to Management

    Trust your employees. Educate employees that being arrogant doesn't help build a good company culture.

  8. Helpful (1)

    Don't expect any reward for hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free energy drinks, and other snacks detrimental to human health. If you don't like Red Bull, there is really nothing else to say.

    Cons

    There is room for advancement exclusively for Texas employees, and only then if you're a family member of management, or attended high school with management. The compensation is fitting if this is your first job and you still live at home with Mom and Dad. Management is too busy congratulating themselves on being "bad ass" while ignoring the problems that need attention in both personnel and infrastructure. Rampant illiteracy shouldn't be accepted in upper management, but it is somehow encouraged.

    Advice to Management

    None. Keep it up; I'm sure IBM will clean house before 2016.

  9. Helpful (1)

    Awesome company to start your IT career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server Build Technicnian in Dallas, TX
    Current Employee - Server Build Technicnian in Dallas, TX

    I have been working at SoftLayer full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, nice knowledgeable co-workers, great learning experience you can take anywhere in the IT world, challenging work and free snacks.

    Cons

    Moving up can be tough..

    Advice to Management

    I would like to see more encouragement and recognition come from upper management to better motivate and increase moral of the front line employees who make it all happen.

  10. Great place to take your programming skills to the next level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Dallas, TX
    Former Employee - Software Engineer in Dallas, TX

    I worked at SoftLayer full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to lear the proper way to do OOP PHP.

    Cons

    Code reviews, must code by their set of standards.

  11. Great company to start in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Build Technician
    Former Employee - Server Build Technician

    I worked at SoftLayer full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, nice coworkers, good learning experience, challenging work

    Cons

    it started to had bad management once they get bigger, you can not move up unless you are willing to relocate to the headquarter (Texas)

    Advice to Management

    Low level employees need more motivation (other than free snacks and energy drinks). They need to feel that you care about them in order for them to work more efficiently

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