SoftLayer Reviews

Updated August 17, 2015
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86 Employee Reviews

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  1. A company that truly values their employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Accounts Executive in Dallas, TX
    Current Employee - Key Accounts Executive in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Empowered to make the best decisions for my clients. True value in selling the company, more advantages than any other cloud provider. Great pay, solid benefits, great work environment.

    Cons

    Slow progression up the corporate chain although this is due to very low turnover.


  2. Excellent Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Systems Administrator in Dallas, TX
    Current Employee - Customer Systems Administrator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    Growth and tons of potential

    Cons

    fast paced better hold on!


  3. Helpful (1)

    outside looking in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator, Managed Hosting in Dallas, TX
    Current Employee - Systems Administrator, Managed Hosting in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    free sodas and snacks lots of autonomy and freedom to work.

    Cons

    difficult to get noticed or a raise company prides itself on innovation and automation but obfuscates internal API to prohibit anyone except development to make tools and automate. Feel free to put in a dev request for a task or feature but dev also prioritizes these requests and the group gets further and further removed from operations as it continues to hire from outside the industry.

    Advice to Management

    Management made themselves and a lot of people a ton of money during the IBM acquisition. What's there to criticize. I wish i had met them earlier when the company was small and being a rock star got noticed.


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  5. Helpful (4)

    Plenty of Opportunity -- you must earn it though.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 5 years)

    Pros

    * Good Benefits. Heath, Dental, Plenty of PTO/Sick time. * Snacks and drinks are freely available. * Depending on the department, management allows an incredible degree of flexibility, including working from home or remotely when necessary. * Incredible focus on training and professional development. * An incredible culture across many of the departments.

    Cons

    * Some inconsistencies. Some departments are really great -- others are incredibly poor. * "Pay for play" raises can often (but not always) lead to stagnation, depending on the quality of management.

    Advice to Management

    Look at the groups in the company with high morale, and learn from them. There's a disparity between certain departments and company culture. The departments that do it right really do it right. The ones that don't should take another look, re-examine their core philosophies, and invest heavily in the employees, either through professional development, increases in compensation, or upward mobility. For the departments that are doing it right -- keep it up, and don't let IBM ruin the unique culture we have here.


  6. Helpful (5)

    Good place to start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Tech in Dallas, TX
    Former Employee - NOC Tech in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SoftLayer full-time (More than 5 years)

    Pros

    great place to start. there is a lot to learn, don't need much to land a job here. great vacation time and paid time off.

    Cons

    one of the lowest paid tech companies. pretty much everybody that leaves makes more money elsewhere. promotions are rare. sometimes they promote your title but not your pay.

    Advice to Management

    try not to micromanage. pay employees, competitive wages


  7. Helpful (4)

    Get entry level skills and get out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Build Technician in Plano, TX
    Former Employee - Service Build Technician in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than 3 years)

    Pros

    + Unlimited Monster energy drinks, sodas, coffee and snacks

    Cons

    - If you were part of The Planet merger, then don't expect anything other than to get shunned. You might as well just give them your badge and walk out with pride. - Lack of real management within the Operations org and the company as a whole (pre-IBM). SoftLayer likes to throw manager and director titles at people to make them feel like they have a sense of power. In reality, you just got a bigger title but likely with very little to no increase to your pay check and no increased responsibility. - You're going to need that Monster energy drink because you're now a work horse and yes, that's all you're thought of as from the top down. - Zip ties on data center racks. You're doing it wrong. Is there not a growing trend of network issues causes by overtightened zip ties? Use velcro. You'll save money in multiple ways (employee time, zip tie costs, among others..)

    Advice to Management

    None. It looks like most of the pre-IBM executive management has cashed out and been replaced by IBM executives. I can only imagine Mr. Crosby's days are numbered too. So much for "3 Bars for Life" huh? Enjoy your tattoos if you got one. Good luck, IBM. You should have actually gone inside and reviewed every facet of SoftLayer's operations before buying it because of "enhanced" numbers. Automation and APIs are nice, but just know that the people on bottom floor are the core of keeping your business running, not the shoddy coding of your internal portal.


  8. Helpful (2)

    CST

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Houston, TX
    Former Employee - Customer Support Technician in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time (More than 5 years)

    Pros

    You can learn somethings.

    Cons

    Minimum salary, no bonus, no promotions, no real training for employees careers.

    Advice to Management

    You should change to your mid level managers and management type.


  9. Helpful (3)

    Customer Systems Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Systems Administrator in Dallas, TX
    Current Employee - Customer Systems Administrator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (Less than a year)

    Pros

    Great pay. Good benefits. Good people. Free snacks and drinks of almost any kind. Holiday pay.

    Cons

    24/7 IT shop. If you are not on any of the internal teams you are stuck working 5 days a week regardless of holiday. You do not get to participate in any company event. That said you do get holiday pay which is really nice. Customer facing jobs can be trying.

    Advice to Management

    Revamp the company activities to help include those on 24/7. Usually they don't get to participate in any company event.


  10. Helpful (2)

    Excellent career choice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Systems Administrator in Seattle, WA
    Current Employee - Customer Systems Administrator in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than 5 years)

    Pros

    Excellent culture, relaxed yet fast paced environment, free red-bull, expanding greatly with many technical and career opportunities for those that are interested. Open door policy to talk with management and executives all the way up to the top. great benefits and compensation package.

    Cons

    Some managers don't have the best communication & planning skills.

    Advice to Management

    Don't let IBM blue wash us.


  11. Helpful (4)

    One of the worst places I have ever worked.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Houston, TX
    Former Employee - Customer Support Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than a year)

    Pros

    - Had really wonderful health benefits before IBM came in. IBM's benefits are good, but SoftLayer's were even better before the acquisition. They had really low deductibles, premiums and out of pocket maxes compared to any other employer I have worked with. - Free snacks, soda and energy drinks. - Worked with some really awesome people. - Good place to gain experience in system administration and the hosting industry.

    Cons

    - Salary is subpar and way below the market standard for both the public and private sector, for my job it was at least 15K less than what I could make elsewhere for other jobs similar to this line of work. - Huge lack of training my first year and a half. Only in the last 8 months did they start to offer training to help you be better at your job and learn more advanced things/train people who needed it/didn't get it when hired. - Raises are hard to come by, I worked there for a little over 2 years and never got a raise after having the 2nd highest numbers in tickets, working extra projects, and helping out the manager with various tasks. This seemed to be a constant occurrence for multiple technicians who worked their butts off. - No heads up on new products being offered, often times you learned from the customer and had no clue what they were talking about, and even when you did know there was always a lack of training on them. - Pay rates after being promoted within and outside the department are way below the standard rate new employees to the company are given for the same position. - No promotions unless willing to move to Dallas. Was constantly passed over by inexperienced people who become buddy buddy with senior management. - Unable to move up to other departments unless promoted to a Customer Support Admin and that also required moving to Dallas even when positions for the job were in Houston. - Open door policy with upper management is not really open door. Senior manager constantly got mad when seeking advice or reassurances from upper management (VP and above) for things that had nothing to do with him or even the department. - Constantly placed in very stressful situations, overworked and under appreciated.

    Advice to Management

    Listen to your employees and their concerns. Don't be mad when employees seek advice from upper management. Don't lie and say raises are performance based and not reward an employee when they go above and beyond and put in the extra work. This happened to a lot of people there. Pay your employees an honest wage and not something below the market standard. Give employees the opportunity to move up in the company without making them move especially when there are positions open in their location they are qualified for, and without making everyone become an admin first.



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