Softchoice
3.0 of 5 160 reviews
www.softchoice.com Toronto, Canada 1000 to 5000 Employees

Softchoice Reviews

Updated Jul 10, 2014

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3.0 160 reviews

                             

60% Approve of the CEO

Softchoice President, CEO, and Director David MacDonald

David MacDonald

(121 ratings)

57% of employees recommend this company to a friend
160 Employee Reviews
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Review Highlights

Pros:
  • "They let you bring your dog into work"
    in 16 reviews
  • "The environment is great from the perspective that you get to bring dogs, have a game room, once a month beer cart, etc"
    in 16 reviews
Cons:
  • "Work-life balance seems good for some roles and bad for others"
    in 13 reviews
  • "poor ethics amongst senior leadership team"
    in 9 reviews
  • Show more review highlights

Reviews

    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Great place to start a career, but you will have to move on to make $$$

    Sales Manager (Former Employee)
    Chicago, IL

    ProsSoftchoice did provide solid training for new employees. In addition, I greatly enjoyed my fellow co-workers. I found them to be smart, passionate, and focused on developing and evloving thier careers. In addition, Softchoice has a casual workplace with many social opportunities.

    ConsSoftchoice hires great people and trains them well but fails to provide opportunities for advancement. This is a big problem, and leads to significant issues are around morale. In addition, Senior management has a small group of people who consistently get the propmotions and raises. This is extremely frustrating as many people are stymied in a effort move up within the organization. Senior management has a short term view which creates a constant rollercoaster of praise and scorn.

    Advice to Senior ManagementSoftchoice senior management should really focus on retaining the many talented people who are looking for work outside the company. The three areas that senior management needs to focus on include:

    1. Compensation
    2. Culture
    3. Focus on Senior sales leadership adding value in the people coaching and development process

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Hit it then quit it

    Enterprise Account Manager (Current Employee)
    Seattle, WA

    ProsGreat place to start but beyone a year it's a bad career move to stay. Come for the training and leave before you're taken advantage of...and remember, a promotion is normally more responsibility for more pay, not more responsibility for less money.

    Consbad pay. terrible middle management (I can only speak for my experienc with one manager). Major disconnect between remote offices and central office. Telesales is seen as expendable and our value is either not recognized or ignored. Also, be sure to check you're comp pay...I know I'm not the only one that has been short payed for a significant amount of money.

    Advice to Senior ManagementBetter lines of communication down through the company...and back up

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    Softchoice is fun but still going through growing pains!

    Inside Sales Account Manager (Current Employee)
    Seattle, WA

    ProsGreat people in a great office. Lot of little perks; free food, gifts,bring your dog to work and other spiffs. Not micromanaged a lot of autonomy, get to run your own business. Relaxed work environment allows for some good times. Very accommodating to vacation and personal time off. Limited rules on dress and attire.

    ConsLimited growth potential. Poor management from a support role. Infrastructure not in place to grow as fast as they would want. High turnover. Low salary compared to competitors and other jobs in the same field. Keep acquiring companies with out proper resources. Goals increase faster than industry standards. 401k not very good.

    Advice to Senior ManagementIncrease salary, give more support, and change the structure of roles.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    • Approves of CEO

     

    Fun place to start out after college

    Inside Sales Account Manager (Former Employee)
    Seattle, WA

    ProsSoftchoice, when I was there, was a fun, young company with great learning potential in technology and sales. They hire young managers and move inside sales to outside sales or to inside sales managers regularly. There is opportunity to negotiate large orders and travel to headquarters for annual meetings and training events. They really strive to be the best and make it a fun place to work. Their motto is work hard play hard.

    ConsThere are high expectations to meet your sales quota and understand (i.e. be able to quote) a wide variety of products. You are constantly monitored through various statistics that the wily are able to manipulate to make themselves seem more productive than they are in reality. The managers are young and say what they think they are supposed to say than to truly connect with their employees. There is a high turnover because inside sales is an entry level position, and for those who make it to the next level, there is a high standard and they have no problem letting you go if you can't meet the numbers. They strive for excellent customer service and if you can't meet those standards you'll be let go as well.

    Advice to Senior ManagementHire experienced managers instead of the oldest person on the team.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Come learn channel sales and marketing from one of the best, then evaluate your options which will be many.

    Marketing Manager (Current Employee)
    Seattle, WA

    ProsThe company looks to each employee to figure out how to make an impact on the bottom line, which is actually quite possible [as an individual contributor]. This can be empowering, and a key factor in learning about the larger, business as a whole.

    ConsSince everyone has quite a bit on their plate, it can be at times difficult integrating new people, especially when they do not "get it" out of the gate. This is NOT a place for someone who can't figure things out on their own from time to time (or more often..).

    Advice to Senior ManagementFor the most part; kudos. Softchoice's pay is competitive, but a disproportionate dollar amount comes in bonuses and commission, and very difficult metrics make achieving these bonuses very difficult, which leads to the impression that pay is quite below industry standard. So while the company works extremely hard to be a great place to work for its employees, the aforementioned compensation issue is constantly the single contributing factor that leads to dissatisfaction.

    Yes, I would recommend this company to a friend

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    Not technical, but want to get into the IT industry? Come use Softchoice as a stepping stone like everyone else!

    Inside Sales Account Manager (Current Employee)
    Seattle, WA

    ProsThe people here are wonderful - intelligent, hard-working and fun. It's a rather young crowd - you'd be considered "old" if you're in your thirties. It's a great place to learn about channel sales and get exposure to many different vendors. If you lack technical background but want to get your foot in the door in the IT world, this is the place. Most employees use Softchoice as a stepping stone in order to gain enough experience to go elsewhere in the techonolgy sector. Pay is good if you're hitting your plan. On the flipside, if you're not hitting your plan I hope you enjoy peanut butter and jelly sandwiches for dinner and not saving for any sort of future!

    ConsIt's strange to me that Softchoice would rather not increase base salaries of tenured sales reps in leiu of just hiring new grads out of college. Because of this, most employees are gone at their 2-year mark because they can make much more with another employer. Here's what happens to good sales reps - the first year you're with Softchoice, you make a good deal of money. The next year, they raise your plan by roughly 40% (but barely increase your base). So, you have to work twice as hard to hit your numbers and you ultimately end up making less. This is why everyone jumps ship after their second year.

    Advice to Senior ManagementYou preach that "we're in it for the growth" but it seems like 75% of the company leaves because growth opportunies aren't there at the end of the second year. Even the best sales reps hit a wall due to grossly inflated plans. At this point, they take stock and utilize all the contacts they've made to get a better paying job. Wouldn't it be more cost effective to give good reps a raise than to tell them "good-luck" and simply retrain fresh 22-year olds?

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    • Work/Life Balance
           
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    • No Opinion of CEO

     

    Solid place to build early job experience

    Account Manager (Former Employee)
    Seattle, WA

    ProsGood place to build up experience,

    ConsCompensation is low, but balnced with experience of work force probably not out of band

    Advice to Senior Managementbuild up pate for high performers that is more substantial than "Morpheus"

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    A wonderful introductory learning experience in corporate sales.

    Microsoft Solution Sales Specialist (Former Employee)
    Toronto, ON (Canada)

    Prosteam players always succeed. As long as you remember that you are part of a team then you will succeed.

    Consthere is a lag in response times

    Advice to Senior Managementinstitute new system for communication

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Great learning experience.

    Anonymous Employee (Former Employee)

    ProsReally supportive, understanding and everyone is always willing to help.
    Great place to learn.
    Beer cart Fridays.

    ConsThere is too much waiting and depending on others.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    great place to work

    Anonymous Employee (Former Employee)

    Prosfun culture, highly energetic workforce, management tries to foster a healthy work-life balance in their department.

    Conscompensation is poor, business strategic is unclear at times

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