SolarWinds

  www.solarwinds.com
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SolarWinds Reviews

Updated August 18, 2014
Updated August 18, 2014
97 Reviews

3.5
97 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SolarWinds President, CEO, and Director Kevin B. Thompson
Kevin B. Thompson
67 Ratings

Review Highlights

Pros
  • Free Lunch twice a week, great benefits (in 17 reviews)

  • Gym, Free lunch twice a week, a job in a tough economy - Looks good on resume (in 14 reviews)


Cons
  • There is also very little to be said for work/life balance (in 7 reviews)

  • Thrown in to the job, no training, no help when you are on the phone with customer (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    If you're a hard-worker, you can be very successful here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Boulder, CO
    Current Employee - Sales Executive in Boulder, CO

    Pros

    Solarwinds is traded on the NYSE for a reason. They make affordable tools that solve pain-points, which in turn, makes sales enjoyable. Also a lot of opportunity to move up. I've been given three "title" raises and one salary raise in less than a year. As long as you sell, the opportunity to make very good money exists.

    Cons

    Great place to work, none at all.

    Advice to ManagementAdvice

    Continue to introduce different SPIFs and sales contests to keep employees motivated!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fast-Paced, Challenging, Rewarding Sales Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Boulder, CO
    Current Employee - Sales in Boulder, CO

    Pros

    Solarwinds promotes heavily from within. If you're stuck in a role with no room to grow, then pursuing a career here is the right move. If you work hard, are successful, and are a strong leader, you can quickly move into management here.

    Sales at Solarwinds is competitive, fun and fast-paced. If you thrive off of sales contests/SPIFs and being at the top of the stack ranking, every day will be exciting. One minute it will be the beginning of your day and the next you'll look up from your computer and realize it's already five o'clock. The Sales teams are also supportive of each other and are always willing to help one another.

    Our best-in-class products sell themselves. And Solarwinds has a lot of products! This means you can just keep selling more and more - and your prospects keep coming back.

    Solarwinds is growing rapidly and invests in all of its worldwide offices and people to build teams. This include free lunch each week, team building activities (dinners, bowling, billiards, go-carting), holiday parties, office BBQs, etc.

    This company is made up of A-Players. If you work here, you will be surrounded by driven, intelligent, and inspiring people. And Solarwinds rewards high performers with big paychecks.

    Cons

    Solarwinds expects 110% of it's employees all the time. I have never viewed this as a true "con," but that means you are held accountable for your business. This is not a place where you go for 8 hours and collect a paycheck. Sometime that means working long hours or performing when you simply don't feel like it. Keeping up that pace can be hard for some, but exhilarating for others.

    This is also not a sales role where you make your own hours, work remotely, or travel to see customers. This is an office-based job, and the company relies on the energy of the sale reps in the office to build teams and promote the fun and driven atmosphere. It would be difficult to create an environment like that if people worked the hours they wanted to and did not come into the office.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It's not easy but pays if you're a true producer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Austin, TX
    Former Employee - Inside Sales Representative in Austin, TX

    Pros

    - The ability to make six figures in the first year is very realistic
    - Lunch every Friday from top end restaurants, breakfast from places like chic filet or torchs is that uncommon, stacked fridge and snacks
    - Awards given to top producers quarterly
    - Awesome products

    Cons

    Continue to spend time with new employees to assure they've been trained right for there role. It's a very hard job so the right manager makes all the difference

    Advice to ManagementAdvice

    Continue to spend time with new employees to assure they've been trained right for there role starts. It's a very hard job so the right manager makes all the difference in the success you'll have

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A provably successful business model with a less-than-commensurate personnel management model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer
    Former Employee - Senior Developer

    Pros

    Artificially or otherwise, SolarWinds' management is committed to continued success through growth. Benefits, tangible and otherwise, are pretty standard for the industry. It's a growing software company in Austin, TX; that's a pretty good starting point. The rank-and-file are great people.

    Cons

    Make no mistake: it's a business. Growth is the goal of the almighty Model. The beast must be fed, and personnel, and as long as they facilitate the feeding of the beast, are themselves fed (see the industry staple: free food twice a week). Beyond the frantic talk after quarterly pep rallies, management has minimal apparent interest in personnel development.

    Advice to ManagementAdvice

    Some of you are all hat and no cattle. Some of you don't even seem know what a cow is and don't apparently care. Keep the market happy, as that is ultimately your job now, but do not be surprised when the quality of your product continues to suffer, as it has.

  6. 1 person found this helpful  

    Few opportunities for advancement, hostile work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Austin, TX
    Former Employee - Marketing in Austin, TX

    Pros

    Catered lunches, onsite gym, onsite cafeteria and coffee shop, beautiful new facilities.

    Cons

    Biggest problem: little to no promotion from within. Frequent turnover because of nowhere to go, cultural fit and lowball starting salaries.

    Several people I knew in the company moved backwards in their careers (lessened responsibility, lessened influence, and assigned to less complex and engaging work) through reorganizations of the department. Reorganization is frequent. It's one thing to be willing to change, but it feels as if the company is disorganized and has no sense of direction.

    Taking the initiative to get things done is almost discouraged due to the highly compartmentalized nature of the marketing department, yet the frequent shuffling or roles often makes it difficult to find the appropriate person who owns a task.

    Marketing in particular is extremely cliquish, as another review stated. There is an exclusionary attitude towards members of the company who don't fit a certain image. What is said to a person's face and what is said when they are not around are often two very different things.

    Marketing relies too heavily on email (which its audience sees as spam) and is resistant to change their approach to fit the needs of sales or engineering. SolarWinds' technical staff is highly intelligent and a joy to work with, yet they often dread working with marketing.

    You are expected to be online or reachable at almost all hours of the day, and vacation/family/emergency time is not respected. If you wait to check email when you get to work after time off, regardless of why, you are behind. There is no semblance of work/life balance, especially outside of the VP level. Lowest-level employees are slammed with work with too few thanks or opportunities to grow beyond their usual responsibilities.

    There are many managers and not enough ways to be promoted into or above that role.

    Those who leave because they want more time for their personal life get framed in a negative light: "they couldn't keep up with the pace." That pace is unsustainable for a person with a family or other responsibilities outside of work, especially given the low pay and rare opportunities for career growth.

    A geek would feel unwelcome here. That is a huge problem when you work in tech.

    Advice to ManagementAdvice

    Stop talking about valuing your talent and actually do it. Quit looking externally for managerial hires and promote from within, hiring externally for the lowest positions instead. Offer full-time positions to your part-time, hourly, freelance and intern staff more frequently once they have proven to be an asset to the company. Part-timers should not be strung along for months or even years with the promise of a full time job that never materializes. When good, reliable talent appears, you need to do everything within your power to keep them there. Pay workers at all ends of the spectrum a fair salary for the Austin job market to keep up with the cost of living.

    Something must be done about the office culture. There is a real problem with immaturity. Workers should be valued for talent and talent alone.

    Listen more to the technical and sales staff, and don't refuse to implement ideas they have because it will hurt downloads or some other irrelevant metric. Leads driven need to be quality over quantity.

    Be more willing to stick with a system or a organizational structure for longer. New tools are rarely used to their fullest potential before being scrapped for other systems.

    Experiment more with how you market SolarWinds' products to prospects, not with internal processes and structure. The market is constantly evolving and SolarWinds needs to adapt how it relates to its prospective userbase.

    Ensure that everyone has a reasonable workload and that every task has a clear reason or benefit for being assigned. VPs and managers should share some of the burden with their lower employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Avoid Solarwinds if at all possible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some genuinely nice and helpful people working here that ultimately deserve better

    Cons

    Little or no training
    Hiring and firing is like a carousel
    You are only as good as your last quarter
    Cliquish
    Talking with fellow employees is frowned upon during business hours
    Can be very monotonous - you could be doing the same job after 3 years that you were doing after 3 months
    Bad management skills
    I would advise stay away from this company or at least explore all options before joining
    Read the terms and length of contract also

    Advice to ManagementAdvice

    None - I would not waste my time with advice to them

  8. 3 people found this helpful  

    If you career objective is anything other than getting paid well, do not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There are a lot of great people who work there. They offer freebies such as a catered lunches, snacks, sodas, and quarterly birthday celebrations, meaning free cupcakes. There is access to a gym onsite.

    Cons

    Where to begin? If you are looking for career growth and development, this is not the place for you. There are a lucky few who have been promoted, but it is few and far-between. Some managers have to go around their supervisors and work solely with HR to get their people promoted. Others are happy to lay off their team members without a second thought.
    Trying to get training to improve yourself for the betterment of the company is an uphill battle. I worked in Marketing where quantity over quality is key and campaigns need only be "good enough". The customers are inundated with emails, mixed branding messages, and there seems to be no end in sight.
    There is no work/life balance. The CEO said repeatedly once employees walk though the door their only thought should be how to grow SolarWinds. On an incredibly bad weather day, when schools were shut down, the CEO emailed the company to say the Austin office would still be open. If employees could not make it into the office, they needed to talk to their managers to make sure they had 8 hours of work to do at home. If they didn't have 8 hours, the CEO said they needed to take vacation time

    Advice to ManagementAdvice

    Listen to what your customers are saying. Listen to what your employees want and need. Treat them with the "morals and values" you claim to have in your personal lives, but check at the door in your professional lives.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Ok company for people with little to no sales experience who are looking for an entry into sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Sales
    Former Employee - Anonymous Sales

    Pros

    There is room for growth and there are lots of leadership opportunities. This being said, the types of leadership opportunities offered are not for everyone. They provide lunches and snacks but this is done only to keep people in the office for more hours.

    Cons

    Having been in management, I can say that this is a company of extreme micromanagement and if you are on the sales side you will not be allowed to provide your reps with any autonomy. From the time they get into the office in the morning, to the number of dials made, you will be watching their every move. Management emails reps accounts and pushes incredibly hard to get deals in on a daily, weekly and monthly basis. Customer relationships are less important than turning in deals and I was told multiple times, 'a dollar day is worth more than 2 tomorrow'. This is difficult if you are a sales person who sells based on relationships and quality of product.

    There is also very little to be said for work/life balance. If you are a seasoned salesperson who is used to being able to sneak out of the office for doctor's appointments etc. and work from home when needed, that sort of culture does not exist at Solarwinds. Sales can be a rewarding and flexible career and that is not true of this company. Every female rep I spoke to said that she would have to quit once children came along because there is really no flexibility. If you want to work from home for half a day and go to a doctor's appointment, you need to take the day off. Vacation time is limited as well and if you are someone who likes to spend Christmas/New Year's with your family, you will have a hard time doing that here. The end of month, end of quarter, end of year push means extremely long hours even if you are over your number.

    Advice to ManagementAdvice

    Grant your tenured reps autonomy. Allow them to utilize their customer relationships to close business and realize that this might take longer than the 'Solarwinds model' desires. Since leaving I've had multiple customers call me to tell me what a terrible experience they've had with the sales pressure they've experienced. These customers will eventually leave unless you take care of them. At some point, some startup will come along and will have an easy time bringing your unhappy customers over if they can provide a similar product with better service.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Fast growing, successful company - who wouldn't want to work here?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Just Promoted  in  Austin, TX
    Current Employee - Just Promoted in Austin, TX

    Pros

    - Brand new building
    - Great company culture
    - Free lunch 2x a week
    - Supportive and lively CEO
    - Great pay/benefits with 401k matching

    Cons

    - Fast paced
    - Sometimes the view of downtown is obstructed

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Never a dull moment...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    SWI challenges their employees to continuously strive for the best. Sure, you work hard and the expectations are high, but you're are given the tools to succeed in your job and rewarded for hard work. It's a dynamic, and constantly changing environment due to the innovation of the executive staff. The new location is beautiful, and offers stunning views of the hill country. Employees are given soft perks like catered lunch twice a week, a game room with a pool table, foosball table, TV's, free coffee/water/snacks and other cool company sponsored activities. It's nice to be able to take a break and play a game of shuffleboard with coworkers. Overall, the adage 'work hard, play hard' is alive and well at SolarWinds.

    Cons

    The commute from North Austin down Mo-Pac can be grueling.

    Recommends
    Positive Outlook
    Approves of CEO

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