Sonesta International Hotels Reviews

Updated July 24, 2015
15 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.4
Rating Trends
Recommend to a friend
Approve of CEO
Sonesta International Hotels President, CEO, and Director Stephanie Sonnabend
Stephanie Sonnabend
8 Ratings

15 Employee Reviews

Sort: Popular Rating Date
  1. Hospitality team was great!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sonesta International Hotels full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I worked out of the corporate office. The Sonesta team at all levels were great to work with. Tenured Sonesta professionals were supportive and happy to share their knowledge. We were in a rapid growth phase when I joined, and another company acquired Sonesta so the two organizations had to work together.

    Cons

    It was sometimes a challenge for the Sonesta-dedicated team to feel empowered to take action even though we were the ones with hospitality management experience. This has changed due to a different organizational structure.


  2. Middle Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in New Orleans, LA
    Current Employee - Management in New Orleans, LA

    I have been working at Sonesta International Hotels full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Excellent benefits package,flexible schedule ,opportunity to advance to other properties within a growing company

    Cons

    Upper management completely out of touch and take no ownership for their failure to motivate and keep management engaged. Low moral.

    Advice to Management

    Eliminate poor performers and promote from within based on talent and skill instead of time employeed with company.


  3. Internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sonesta International Hotels

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Collegial environment, friendly people, interested in helping me understand the industry, free food in communal kitchen was awesome

    Cons

    Fine overall - a little boring doing repetitive tasks, unpaid internship should be a little bit more engaging - but not too many cons to say about the experience


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great benefits and opportunity to grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sonesta International Hotels

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits and promotions from within

    Cons

    Disconnect between corporate and properties


  6. Night Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Auburn Hills, MI
    Current Employee - Night Auditor in Auburn Hills, MI

    I have been working at Sonesta International Hotels part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love working in hotels or secretary positions where I get to interact with others regardless the situation. Guest/customer satisfaction is what brings a smile to my face. I enjoy completing tasks and showing my skills because in the end, I feel that it will show my skills.

    Cons

    I do come across those individuals where no matter what you do, there is no pleasing them. It is hard sometimes but all I concintrate on is staying calm, understanding, and doing everything I possibly can to satisfy the customer.

    Advice to Management

    Some advice I would give is to be more understanding and part of the team instead of acting only as a boss. The more involved yet still respected would be the perfect boss.


  7. Very dynamic, motivated workplace (especially for a 75+ year old business!)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Newton, MA
    Current Employee - Marketing in Newton, MA

    I have been working at Sonesta International Hotels full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have found that everyone really listens to each other, and tries to find ways to make improvements. Many really good people, both in corporate and in the hotels.

    Cons

    A very high growth place right now, so it does require some flexibility.

    Advice to Management

    Keep focusing on developing the people that work for you.


  8. Still trying to figure it out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Boston, MA
    Current Employee - Anonymous in Boston, MA

    I have been working at Sonesta International Hotels full-time (More than 10 years)

    Pros

    Sonesta has always been known to be a great place to work. They believe in exceeding expectations and they value the internal guest (employee) as highly as they value the external guest. Benefits are great. Training opportunities are great.

    Cons

    Sonesta has new ownership who are still trying to figure things out. There doesn't seem to be a real vision of where they are taking the organization. If there is a clear vision, it is not commonly shared with the employees, other than profitability.

    Advice to Management

    Provide a vision for where the organization is headed.


  9. It has it's ups and downs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sonesta International Hotels

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Most of the agents are very friendly

    Cons

    Management could be much better, not worth the pay for the amount of work being done, managers do not take into considerations of certain situations, managers need to be more of a friend towards employees, and more improvement for the hotel in general needs to be done.

    Advice to Management

    Much better preparation, raise pay for front desk agents, listen to employee suggestions, be more friendly, and acknowledge great work being done.


  10. Good but slow moving

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at Sonesta International Hotels full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Generally nice people to work with

    Cons

    Very slow moving, HR dept was not very helpful

    Advice to Management

    Work to promote team players not players of the game


  11. Not all that great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sonesta International Hotels

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Nice staff most of the time

    Cons

    Overworked, alot of things not done properly



Showing 15 of 17 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.