Sonic Reviews in Austin, TX

Updated August 14, 2014
Updated August 14, 2014
311 Reviews

2.9
311 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sonic Chairman, President, and CEO Cliff Hudson
Cliff Hudson
84 Ratings

Review Highlights

Pros
  • Fast-paced, can be exciting, minimal wage plus tips if you're a carhop (in 15 reviews)

  • Free drinks and slushed and the employee discounts and getting to listen to your music (in 13 reviews)


Cons
  • Minimum wage pay for lots of grunt work and demanding customers, however (in 16 reviews)

  • as a crew leader you don't have very flexible hours and you have work very long hours (in 13 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Carhop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CarHop  in  San Marcos, TX
    Former Employee - CarHop in San Marcos, TX

    I worked at Sonic part-time for more than a year

    Pros

    High intensity shifts, good customer service

    Cons

    High turnover rate for employees

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Hard job but the tips were nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CarHop  in  Austin, TX
    Former Employee - CarHop in Austin, TX

    I worked at Sonic part-time for more than a year

    Pros

    Flexible schedule, tips, free food, great customer service experience, learning how to handle disgruntled customers in a calm manner.

    Cons

    Management had power trips, sexual harassment, the cooks barley spoke English, and a lot of the employees did not really care about their positions so they did not fully do all of their job duties correctly.

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Car Hop  in  Manor, TX
    Former Employee - Car Hop in Manor, TX

    I worked at Sonic part-time for more than a year

    Pros

    The amount of tips you recieve

    Cons

    Outside 24/7, to much for less than 7.25 an hour

    Advice to ManagementAdvice

    Pay better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Happy faces, angry/sad everything else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CarHop  in  Austin, TX
    Former Employee - CarHop in Austin, TX

    I worked at Sonic full-time for more than 5 years

    Pros

    I loved being able to rollerskate! Free food and making daily take-home tips were nice, too. The people who lived around my area were always nice customers as long as they were happy customers. Majority of the co-workers were friendly and easy-going. They also don't drug/alcohol test.. but they probably should for some positions. When management had itself in line (at another location) everything went so smoothly! They are the type of company that will hire almost anybody, especially kids fresh out of (or still in) high school.

    Cons

    Starting out you only make $4.00/hr unless you skate, then it's $0.50 more, per policy, to encourage carhops to skate. We are by any means not allowed to let customers know that if we do not make up the difference for minimum wage, we can be written up for it and ultimately after 3 times, you can be terminated. I was at one location for roughly 2 years and had over 4 different GM's. VERY high turn over rate. The "insurance" they offer at this franchise wasn't very good for almost $100/person, either. The hours were awful and they only make the schedule for the following week. I quit just as they decided to change hours to 5:30am-MIDNIGHT, due to poor management. If you didn't catch on to it, they would schedule you twice in one day or not even at all. There were also sexual harrassment complaints from other employees that I relayed to upper management that went unheard. If you wanted anything done, you had to contact my store's GM's boss.. the district manager. Majority of the previous employees said that they had no training whatsoever, they just had to catch on. Just ridiculous! Do not even get me started on their sanitary procedures for the food handling. Let's just say that after working there, I will only be buying BOTTLED water and SEALED apple slices from this company, at this location. Forgot to mention, they messed up my last 4 paychecks resulting in me going down to the office and having to physically get it. The pay period is stupid, as well. We didn't get paid "Bi-monthly" it was twice a month, let me explain. The first paycheck (if you had direct deposit and they did set it up correctly) was usually on the 4th or later of the month. How do we pay rent that is due on the 1st?? If you chose a paper check it came 2 business days after those who got direct deposit, so let's say the 6th or so. The second time we would get paid (again, by direct deposit) would be roughly around the 19th/20th.

    Advice to ManagementAdvice

    I think you should value your most important employees the most, the Carhops. They are the ones interacting with customers directly and most often. Even subway has training to be a sandwich artist, so why not to be a Carhop?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Provides a good part time job for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Car-Hop  in  Austin, TX
    Former Employee - Car-Hop in Austin, TX

    I worked at Sonic part-time for more than a year

    Pros

    Good tips as a carhop is the highest mark for the job. They also offer very flexible hours for college students

    Cons

    Kids that don't care. Having coworkers that do not care about customer service, cleanliness and punctuality are the most stressful part about a job like this

    Advice to ManagementAdvice

    Don't be afraid to let these spoiled kids find a different job

    Neutral Outlook
    No opinion of CEO
  7.  

    Working at McDonald's would of been an upgrade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fountain  in  Hutto, TX
    Former Employee - Fountain in Hutto, TX

    I worked at Sonic part-time for less than a year

    Pros

    The food was made fast

    Cons

    I saw more bugs than I saw employees wash their hands.

    Advice to ManagementAdvice

    Pay more attention to the buildings cleanliness

    Doesn't Recommend
    No opinion of CEO
  8.  

    Good opportunity for the right kind of person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Austin, TX
    Current Employee - Manager in Austin, TX

    I have been working at Sonic full-time for more than 5 years

    Pros

    Great opportunity to make money and being very hands on in all aspects of running a business.

    Cons

    The required hours are a grind and there is a high turnover rate among entry level employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Its a ok first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cook  in  Buda, TX
    Former Employee - Cook in Buda, TX

    I worked at Sonic

    Pros

    Fast paced environment is ok

    Cons

    Grease is gross to go home to.

    Advice to ManagementAdvice

    Raise would have been nice.

    No opinion of CEO
  10.  

    Smells bad inside, nice people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - CarHop  in  Austin, TX
    Former Employee - CarHop in Austin, TX

    I worked at Sonic

    Pros

    Flexibility, networking, and simple procedures make working at Sonic a nice in between job. I was given a raise as soon as the company policy allowed for one. It wasn't difficult to get days off when needed. The management was generally effective and promoted teamwork. Variety in chores, always something to do or be done. The management did nice things when demands were met. (e.g. an excellent secret shopper report equaled being publicly commended, or a pizza party, among others). The uppers did an excellent job of equally distributing favoritism amongst all employees. An end of the year White Elephant holiday party was a nice touch.

    Cons

    Fellow employees. Attendance, apathy, and lack of comprehension for basic procedure were hallmarks of the company. High turnover among lower ranking employees. Most shifts called for more employees than needed for the "rush" which was usually and hour to two hour part of said shift. After the "rush" had ended a few employees were sent home. If someone volunteered to go home early then this worked out. If no one wanted to leave then sometimes names were drawn from a hat, or employees were chosen based on how many hours they had worked in that pay period. For the people that needed the hours+tips it was always an upsetting thing to be sent home after a two hour work day.

    Advice to ManagementAdvice

    To put more time and effort into finding intelligent employees. Obviously fast food doesn't require any of the lower ranking employees (e.g. cooks, carhops) to have a formal education. But, paying more and spending more time picking these people would result in less excess of people that have little comprehension of what's going on.

    Doesn't Recommend
    Approves of CEO

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