Southern Water Reviews

Updated July 14, 2015
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2.2
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Southern Water CEO Matthew Wright
Matthew Wright
1 Rating

3 Employee Reviews

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  1. Pay below market average for the majority of employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Worthing, South East England, England (UK)
    Former Employee - Anonymous Employee in Worthing, South East England, England (UK)

    I worked at Southern Water full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly work environment. Secure employment.

    Cons

    Not at all forward thinking. Inefficient, hierarchical organisation structure. High turnover of staff (especially in the call centre). Relatively low pay for the mass of employees (including the line managers). It is a financially strong organisation with stable revenue streams being a utility with monopoly status. Employees should have a greater financial stake. This would breed greater commitment and loyalty. Average salary for a time served call senter agent is just over £17K PA. Team leader pay is in the early 20K region. The cost of living on the South Coast is relatively high. The average UK salary is around £26K a year. Time served agents (with good performance) should be earning around £24K PA and line managers/supervisors £28K plus. The organisation can afford this. To put this into context the average UK salary is around £26K a year and according to the accounts, the CEO of Southern Water Matthew Wright was paid a stagerring £1,884,000.60 (including benefits and bonus but not pension which was an additional £68.4K) last year . This is just under two million pounds PA in total! Utterly ridiculous! How can this possibly be justified? He is not even operating in a competitive environment - the revenue streams are more or less guaranteed. This is over 100 times the salary of the average call centre worker! Essentially, SW is a bank run corporation that moves its vast profits offshore and pays its employees the minimum it can get away with. It would be interesting to compare the salary of the average worker to CEO ratio before the privitisation of SW in the 1980's. I have been told SW was a great employer in the old days - salaries, benefits and pensions across the board. Employees had a genuine stake in the organisation. This is now no longer the case for the great majority of employees. It is quite right that the CEO should earn considerably more than the average employee but not one hundred times as much! It should be around 15 to 1 like it is in Japan and some Scandanavian countries. On the few occasions I heard Matthew Wright speak he came across well and would appear to be a good leader for the business but his salary cannot be justified in my opinion.

    Advice to Management

    Aim to create a flatter organisational structure. Start paying staff a decent salary across the board. This will help with retention and loyalty. Have fewer layers of management. Involve staff in the decision making process. Learn from past mistakes. Modify the organisation.


  2. Good CEO but....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worthing, South East England, England (UK)
    Current Employee - Anonymous Employee in Worthing, South East England, England (UK)

    I have been working at Southern Water full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The CEO is inspiring, he has an engaging style and is very credible as leader of the business There are some great people

    Cons

    Real blame culture Lack of ability to embrace new thinking Uninspiring "leadership" team Bureaucracy Hierarchical and status driven Salaries and benefits below market Long working hours Lack of recognition

    Advice to Management

    Be careful not to disengage the new blood hired recently. They are the ones that can help transform the business. Need to make sure that the leadership team start leading and move on from micro managing. Are they really the right team for the future or are they frightened by the enormity of the task and choose to wallow in the detail?


  3. A company that offers high salaries and good job security.-little room for progression

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Durrington, England (UK)
    Former Employee - Data Analyst in Durrington, England (UK)

    I worked at Southern Water full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent Salary,generous holiday, effective training,amazing people to work with,culture,work life balance.

    Cons

    shift patterns,management , progression-al opportunities limited

    Advice to Management

    improve the PDP system



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