Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews in Chicago, IL

Updated December 11, 2014
Updated December 11, 2014
504 Reviews
4.1
504 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
417 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Wonderful place to work.. 19 years+

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Your coworkers, benefits, allowed to be yourself, job security, growth happening. Been here for 19 years and I still enjoy my job. Hope to have many more to come.

    Cons

    U work very hard when you are working. There is no slacking off but that's a good thing. Sometimes it's hard for upper management to listen to what's going on in the field but still love it here

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    LUV, FUN & Job Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Chicago, IL
    Current Employee - Customer Service in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    You can be yourself...have FUN, enjoy what you do, move around to different departments and cities, and not really worry about layoffs...the Company is stable. They promote from within and offer advancement options to everyone.

    Cons

    Contracts & hours can be long - especially during weather issues. Can be hard to discover all the benefits and opportunities when you are brand new - but once you get the hang of it - the world is the possibility!!! Ask lots of questions!!! Read everything!!! Be informed!!!

    Advice to ManagementAdvice

    Ask more Employee's their opinions...should be more of a 2-way street.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Company values
    Training
    Benefits
    Insurance
    Co-Workers
    Advancement opportutines within the company are always there.

    Cons

    Work-life balance can sometimes be a problem.
    upper management is difficult sometimes
    That's about it.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I've worked as a pilot at 3 Major Airlines and Southwest is the only airline that treats its employees as an asset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot (First Officer) in Chicago, IL
    Current Employee - Airline Pilot (First Officer) in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 8 years)

    Pros

    Positive work environment created by a healthy working relationship between management and labor. Outstanding benefits and great job security.

    Cons

    Preserving the 'corporate culture' is becoming more and more difficult as we become larger and the company hierarchy expands.

    Advice to ManagementAdvice

    Negotiate contracts on time or we too will become like the 'legacy' airlines who experience tempestuous dealings with their labor groups

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company that works well with the United States Community.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Captain in Chicago, IL
    Former Employee - Captain in Chicago, IL

    I worked at Southwest Airlines full-time (more than 10 years)

    Pros

    They care for their employees.

    Cons

    Can't think of anything bad to say about the people or the particulars.

    Advice to ManagementAdvice

    Keep up the good work and the honest and fair relations with the employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Stil very happy to work for Southwest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Officer in Chicago, IL
    Current Employee - First Officer in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Great place to work, although not perfect I still enjoy coming to work!

    Cons

    Working through the Air Tran integration.

    Advice to ManagementAdvice

    International!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Chicago, IL
    Current Employee - Customer Care Representative in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Your co workers, southwest truly does have remarkable people who work there. Everyone in my department is like extended family.

    Cons

    reservations has become more about quantity vs. quality its all about how many calls you can complete and selling products to customers vs helping them with what their problem is.
    Also reservations is the MOST micro managed department ever. someone is always over your shoulder babysitting you like you are a little kid.

    Advice to ManagementAdvice

    This is not pre school we are all capable adults who know how to do our job. Please treat me as such

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Simply Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp in Chicago, IL
    Current Employee - Ramp in Chicago, IL

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Great company, great benefits, great pay

    Cons

    I cannot think of any

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    long term employees - know the real deal-

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captain in Chicago, IL
    Current Employee - Captain in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    right now- due to good labor contracts -which were fought for- money/benefits are good.

    Cons

    too many managers -vice presidents- directors. lots of labor contracts expiring over the next 2 years and the current negotiations with the ground workers are dragging out for almost 2 years which is never a good sign. stop telling us the job is "fun"....guess what it's not any longer-especially out on the line- the days are long and hectic. Don't ask workers-who work very long days often to be given -forced overtime- to do volunteer work on their day off so the company image can benefit. it's a good time to be senior at this company.

    Advice to ManagementAdvice

    from the long term workers: years prior to the current CEO and all his buddies: workers were trusted to make decisions and were backed up- that's gone. Never ever have an independent thought-even if it's a good idea- someone up top might feel threatened. the current king of spreadsheets-CEO -has surrounded himself with "yes" men who all tell him how great his ideas are. there's a real feeling among workers that upper management is completely clueless.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Awesome, great experience and people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Chicago, IL
    Current Employee - Ramp Agent in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Travel benefits were great and fun.

    Cons

    People were nice and great.

    Advice to ManagementAdvice

    Better supervisors.

    Recommends
    Positive Outlook
    Approves of CEO

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