Southwest Airlines

  www.southwest.com
  www.southwest.com
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Southwest Airlines Reviews in Chicago, IL

Updated August 4, 2014
Updated August 4, 2014
453 Reviews
4.0
453 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
384 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 42 reviews)

  • Great benefits - health care, flight benefits, 401K matching, etc (in 35 reviews)


Cons
  • The station where I worked was always understaffed so a lot of mandatory overtime (in 22 reviews)

  • The benefits include free (space available travel) and relatively low pay (in 11 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I've worked as a pilot at 3 Major Airlines and Southwest is the only airline that treats its employees as an asset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot (First Officer)  in  Chicago, IL
    Current Employee - Airline Pilot (First Officer) in Chicago, IL

    I have been working at Southwest Airlines full-time for more than 8 years

    Pros

    Positive work environment created by a healthy working relationship between management and labor. Outstanding benefits and great job security.

    Cons

    Preserving the 'corporate culture' is becoming more and more difficult as we become larger and the company hierarchy expands.

    Advice to ManagementAdvice

    Negotiate contracts on time or we too will become like the 'legacy' airlines who experience tempestuous dealings with their labor groups

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company, Great People !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Representative  in  Chicago, IL
    Current Employee - Customer Representative in Chicago, IL

    I have been working at Southwest Airlines part-time for more than 3 years

    Pros

    great culture and great benefits

    Cons

    Hard to advance in the company.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company that works well with the United States Community.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Captain  in  Chicago, IL
    Former Employee - Captain in Chicago, IL

    I worked at Southwest Airlines full-time for more than 10 years

    Pros

    They care for their employees.

    Cons

    Can't think of anything bad to say about the people or the particulars.

    Advice to ManagementAdvice

    Keep up the good work and the honest and fair relations with the employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Stil very happy to work for Southwest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Officer  in  Chicago, IL
    Current Employee - First Officer in Chicago, IL

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Great place to work, although not perfect I still enjoy coming to work!

    Cons

    Working through the Air Tran integration.

    Advice to ManagementAdvice

    International!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Chicago, IL
    Current Employee - Customer Care Representative in Chicago, IL

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Your co workers, southwest truly does have remarkable people who work there. Everyone in my department is like extended family.

    Cons

    reservations has become more about quantity vs. quality its all about how many calls you can complete and selling products to customers vs helping them with what their problem is.
    Also reservations is the MOST micro managed department ever. someone is always over your shoulder babysitting you like you are a little kid.

    Advice to ManagementAdvice

    This is not pre school we are all capable adults who know how to do our job. Please treat me as such

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Simply Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp  in  Chicago, IL
    Current Employee - Ramp in Chicago, IL

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Great company, great benefits, great pay

    Cons

    I cannot think of any

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    long term employees - know the real deal-

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captain  in  Chicago, IL
    Current Employee - Captain in Chicago, IL

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    right now- due to good labor contracts -which were fought for- money/benefits are good.

    Cons

    too many managers -vice presidents- directors. lots of labor contracts expiring over the next 2 years and the current negotiations with the ground workers are dragging out for almost 2 years which is never a good sign. stop telling us the job is "fun"....guess what it's not any longer-especially out on the line- the days are long and hectic. Don't ask workers-who work very long days often to be given -forced overtime- to do volunteer work on their day off so the company image can benefit. it's a good time to be senior at this company.

    Advice to ManagementAdvice

    from the long term workers: years prior to the current CEO and all his buddies: workers were trusted to make decisions and were backed up- that's gone. Never ever have an independent thought-even if it's a good idea- someone up top might feel threatened. the current king of spreadsheets-CEO -has surrounded himself with "yes" men who all tell him how great his ideas are. there's a real feeling among workers that upper management is completely clueless.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Awesome, great experience and people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent  in  Chicago, IL
    Current Employee - Ramp Agent in Chicago, IL

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Travel benefits were great and fun.

    Cons

    People were nice and great.

    Advice to ManagementAdvice

    Better supervisors.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Was there a long time and became more of a tool day by day, month by month.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Recruiter/Trainer/Customer Service Superisor  in  Chicago, IL
    Former Employee - Corporate Recruiter/Trainer/Customer Service Superisor in Chicago, IL

    I worked at Southwest Airlines full-time for more than 10 years

    Pros

    travel benefits
    culture that was people friendly

    Cons

    becoming large like any big company began to loose treating people with individuality and became more and more focused on the bottom line. Not a bad thing but when you do it in lue of employees your ruin the focus and dis avow history.

    Advice to ManagementAdvice

    stop hiring management that has not experience with the airline business and the culture of the company. Yes I know I am old school. And, change management is a process not a punch down take it or leave it approach. Most all airlines have died that way by the way.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Exceptionally satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Captain  in  Chicago, IL
    Current Employee - Captain in Chicago, IL

    I have been working at Southwest Airlines

    Pros

    Great management, fellow employees, superb wages and benefits

    Cons

    Forced retirement by the Federal Government

    Advice to ManagementAdvice

    Keep doing what you've been doing

    Recommends
    Approves of CEO

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