Southwest Airlines
4.2 of 5 418 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Reviews

Updated Jun 29, 2014
All Employees Current Employees Only

4.2 418 reviews

                             

91% Approve of the CEO

Southwest Airlines Chairman, President & CEO Gary C. Kelly

Gary C. Kelly

(363 ratings)

86% of employees recommend this company to a friend
418 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Good health benefits, great 401k matching, good flight benefits if you can use them"
    in 41 reviews
  • "Great benefits - health care, flight benefits, 401K matching, etc"
    in 40 reviews
Cons:
  • "The station where I worked was always understaffed so a lot of mandatory overtime"
    in 22 reviews
  • "The benefits include free (space available travel) and relatively low pay"
    in 11 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    Great Place To Work

    Senior Planning Analyst (Current Employee)
    Dallas, TX

    ProsPeople, culture, and work atmosphere really good. PLUS you get to fly for "free" -cant beat that perk.

    ConsMiddle and upper management not very diverse, which is discouraging to minorities trying to climb the corporate ladder.

    Advice to Senior ManagementWork on diversity and inclusion

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Customer service

    Anonymous Employee (Former Employee)

    ProsFriendly staff and management. very team oriented and geared towards customer service

    ConsCant think of anything. They are constantly working to improve the customer service

    Advice to Senior ManagementGreat team builders

    Yes, I would recommend this company to a friend

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    A great company to work for but compensation should be looked at.

    Manager of Special Projects (Former Employee)
    Dallas, TX

    ProsSWA has a great company culture that affords all employees an opportunity to move into any department that they have the skill set to go into. The benefits are better than most other companies and they really take care of their employees.

    ConsSalary or total compensation is not inline with other companies for similar skill sets for employees not in a union. The heavily unionized company cateres to these work groups too often.

    Advice to Senior ManagementManagement should be willing to stand up to the unions and stop treating them differently than the rest of the company's employees.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Great Company that works well with the United States Community.

    Captain (Former Employee)
    Chicago, IL

    ProsThey care for their employees.

    ConsCan't think of anything bad to say about the people or the particulars.

    Advice to Senior ManagementKeep up the good work and the honest and fair relations with the employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Awesome

    Flight Attendant (Former Employee)
    Dallas, TX

    ProsFriendly Employers and great airlines

    ConsI've never had one except when you got JA'd.

    Advice to Senior ManagementI worked at Southwest Airlines from1981-1995. I retired to raise my children. Now their all grown up. I was the last class of just females before they started hiring males back in the day. Wore the shorts and can still fit into them. LOL! I really would like to return to work again for such a great company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Best Internship Ever

    Corporate Communications (Former Employee)
    Dallas, TX

    Pros-Company culture is amazing: everyone has a great attitude, plenty of volunteer opportunities, weekly deck parties that give you the opportunity to mingle with people outside of your department

    -Travel Privileges: you get to fly for free anywhere that Southwest goes (be responsible with these as they can be taken away for poor behavior!)

    -Real World Experience: This is not a copy making, coffee brewing internship. You are IN on company plans/procedures and you actually do work that has measurable outcomes

    -Day-in-the-field opportunities: You get to see how Southwest runs on all it's different levels. Especially towards the end of the internship they encourage you to explore the different entry level departments to see if you have interest in working there in the future.

    -If you're graduated, you get first look at all the open positions. Everything is posted internally before it goes out to the public.

    -Managers are very approachable and want to help you get the experience possible

    ConsThe pay isn't amazing unless you're in technology, but it's better than minimum wage.

    Unless you're graduated, you really can't apply for any of the positions that are open during your time there. This is understandable, but it can be frustrating seeing a job you want and knowing that you can't go out for it yet!

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Senior Analyst for testing EDW

    Senior Analyst (Current Employee)
    Dallas, TX

    ProsGenerally supportive environment very flexible regarding telecommuting and flex time.

    ConsVirtually impossible to get converted from contractor to employee.

    Advice to Senior ManagementAllow for more hires so that process knowledge does not leave when the contractors are terminated.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    SW Internship

    Anonymous Employee (Former Employee)

    ProsAn incredible internship, there is much to be learned from Southwest Airlines

    ConsThe pay for living in Dallas was a bit low.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Taking over the world one city at a time!

    Aircraft Mechanic (Current Employee)

    Prosover all they have good perks such as flying non-rev! bennies are ok and the ability to have a flexible work schedule

    Consslow shift movement and a decline in company culture

    Advice to Senior Managementremember your first costumer is the employee!

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    A great internship program.

    Corporate Tax Intern (Former Employee)
    Dallas, TX

    ProsStructured internship (HR), but mobility within individual departments.

    ConsThe internship does not inherently lead to a FT position, regardless of how well you perform.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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