Southwest Airlines

www.southwest.com

Southwest Airlines Reviews in Dallas, TX

Updated January 8, 2015
Updated January 8, 2015
521 Reviews
4.1
521 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
426 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

189 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Some of the best years of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Dallas, TX
    Current Employee - Ramp Agent in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    Flight benefits, coworkers, job opportunity. These are all benefits I enjoyed greatly while working at Southwest.

    Cons

    Long hours in sometimes unfavorable conditions. Otherwise, I didn't have too much of a problem with anything.

    Advice to ManagementAdvice

    Speak with your employees to get their insight in on things more frequently.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst Intern in Dallas, TX
    Former Employee - Analyst Intern in Dallas, TX

    I worked at Southwest Airlines

    Pros

    Best work atmosphere
    Great perks as an employee
    Very friendly staff

    Cons

    Salary / compensation isn't very great

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Feel the LUV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Communications in Dallas, TX
    Former Employee - Communications in Dallas, TX

    I worked at Southwest Airlines full-time (more than 8 years)

    Pros

    - Flight Benefits
    - Amazing People that care about the brand and work hard
    - Customers love the brand too!
    - Growing company with a lot of new opportunities
    - Executives that actually care about you.
    - The company takes care of their people, from weddings to family deaths - my team always had my back.
    - Peanuts!

    Cons

    - Very large company so there are a lot of processes in place that slow things down.
    - A LOT OF MEETINGS, we had meetings about meetings.
    - Not a lot of growth opportunities within my department.
    - Path to leadership is challenging. There are a lot of very tenured leaders that do not impact much, yet have to be included on all decisions.
    - Very stressful at times, the airline industry is exciting...but wears on you after awhile.
    - Not very competitive pay.

    Advice to ManagementAdvice

    - Look for more opportunities to grow top talent.
    - Try harder to retain employees
    - Have a competitive maternity/family program.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Needs to get prepared for diversity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    A lot of emphasis on culture, work hard & play hard

    Cons

    Too lean and overworked. Not equipped to train leaders who come from outside the company. A fraternity type of culture and makes it harder to break the barrier. Workforce is not diverse except for a lot of contractors from India. Myopic of specific style of leadership.

    Advice to ManagementAdvice

    Don't associate your success to driving & pushing your team to edge and compensating with only a few beers on the company's tab.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Southwest Airlines as an intern (less than a year)

    Pros

    Amazing company with great perks+ Monday party+ very friendly colleagues

    Cons

    less aggressive culture which makes you not sure about how far you can reach after 5 years

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Dallas, TX
    Former Employee - Analyst in Dallas, TX

    I worked at Southwest Airlines full-time (more than 3 years)

    Pros

    Nice opportunities and people to work with

    Cons

    Long term employees are defensive and not eager to learn from others' experiences

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Positive and friendly work culture

    Cons

    Cant think of any cons at this time

    Advice to ManagementAdvice

    Time off is limited. Most companies give three weeks. SWA gives 2 weeks.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    LUV the Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations Specialist in Dallas, TX
    Current Employee - Customer Relations Specialist in Dallas, TX

    I have been working at Southwest Airlines full-time (more than a year)

    Pros

    At this Company I have felt valued as an Employee. The work hours are flexible. The benefits are FANTASTIC. The flight privileges are nice.

    Cons

    Nonrevenue travel is very hard since their load factors are so high. The company is very competitive and upward mobility is difficult

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Best Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Southwest Airlines full-time

    Pros

    The best reasons to work here are the people and the culture. I LUV coming to work, management treats you like your a person and everyone cares. A nice perk is the dress is super casual, I can wear flip flops, baseball caps, shorts, etc... even in meetings with my VP.

    Cons

    I have not encountered any challenges.

    Advice to ManagementAdvice

    Keep the culture going it's unlike any company I have ever worked for.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great internship to network and gain experience from.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst Intern in Dallas, TX
    Former Employee - Analyst Intern in Dallas, TX

    I worked at Southwest Airlines as an intern (less than a year)

    Pros

    Southwest Airlines has a great internship program and I was able to network and gain a lot of experience. Flight benefits, flexible schedule, culture, networking amongst the industry, and great team members.

    Cons

    They do not offer contingency plans to interns.

    Advice to ManagementAdvice

    Management was doing a great job in my area with all of the new growth. They were creating more teams and promoting employees to leadership positions.

    Recommends
    Positive Outlook
    Approves of CEO

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