Southwest Airlines Reviews

Updated April 13, 2015
201 reviews filtered by
  • Dallas-Fort Worth, TX Area
  • Any Job Title
4.4
201 Reviews
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Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
181 Ratings

201 Employee Reviews

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  1. Helpful (1)

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, friendly, great people, happy place

    Cons

    There is nothing negative to say

  2. Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor in Dallas, TX
    Current Employee - Instructor in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Industry Leader, 401K Match, Profit sharing

    Cons

    365 day a year operation, possible work on holidays/weekends

  3. Helpful (1)

    Awesome company. Worked as a Technology intern in the Summer and had a blast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Technology Intern in Dallas, TX
    Former Intern - Technology Intern in Dallas, TX

    I worked at Southwest Airlines as an intern (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Upper management really cares about your success..this means a lot especially as an Intern. Had several meetings with the CEO, CTO, CIO, and other Executive management just to mingle and get to know them. Even had a chance to meet Herb Kelleher and Colleen Barrett, the PIONEERS of the airline. That was an amazing once in a lifetime experience I will never forget and something almost other company would ever treat their interns too in my opinion.

    Cons

    Some business processes can be inefficient..but this is common with any huge corporation.
    No other cons.

    Advice to Management

    Keep doing what you're doing and keep the caliber of interns you hire, top notch!

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  5. Helpful (1)

    Great Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant in Dallas, TX
    Current Employee - Business Consultant in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Southwest is an amazing Company that puts its people first. They have taken amazing care of me and promoting me when qualified.

    Cons

    The Technology area is very difficult to get things on the radar and done. The process for getting things approved is long and drawn out.

    Advice to Management

    There really isn't anything I have to say about this. All of my Leadership has been great to work for and with.

  6. Hard Work.....Focus long term!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Dallas, TX
    Former Employee - Ramp Agent in Dallas, TX

    I worked at Southwest Airlines full-time (more than 8 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great company, good benefits, good people,

    Cons

    Not like it used to be when herb Kelleher was there

    Advice to Management

    Cover your rear

  7. Helpful (1)

    Southwest Airlines is one of the best companies to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Specialist in Dallas, TX
    Former Employee - Marketing Specialist in Dallas, TX

    I worked at Southwest Airlines full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at Southwest Airlines is a joy. Every day is completely different, and you have the opportunity to work alongside some of the brightest, most creative people in the business.

    Cons

    The one negative thing about working at Southwest Airlines is that you will fall in love from day one. Be prepared to love it more than you've ever loved anything before.

    Advice to Management

    The best advice I could give to management would be to continue valuing your employees, their work and their input. It will continue to go along way in their satisfaction.

  8. Helpful (1)

    Incredible Internship Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern in Dallas, TX
    Former Employee - Marketing Intern in Dallas, TX

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Management that encourages you to grow, explore other interests
    -Days in the Field, Career Fair, personal development courses all part of program
    -Amazing corporate culture
    -Free flights!

    Cons

    -Difficult to land an internship, but not that difficult once you're there

  9. Helpful (2)

    Awesome company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of growth opportunities and definitely a fun place to work. They definitely invest in keeping you happy and you can feel that as you walk in.

    Cons

    On the corporate side, I don't see alot of diversity (specifically African- Americans) among mid- high level leadership.

  10. Helpful (2)

    Beware of department Sub-cultures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Change Leader in Dallas, TX
    Former Contractor - Change Leader in Dallas, TX

    I worked at Southwest Airlines as a contractor (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great overall culture depending on which department you are in. By culture I mean after-work roof top parties, culture centers to work in

    Cons

    More contractors then workers. Contractor work covers for lack of knowledge in employees and management. Sub-cultures that applaude incompetence b/c of politics and "personality." Also some people are high off of the SW brand. If you are passionate about your field and are knowledgable dont be surprise if you find yourself frustrated by the smoke and mirrors of how SW chooses to operate.

    Advice to Management

    Verify if the people you are praising are truely competent or are they just taking the credit for other peoples work. Also, because of holding on to certain traditions and practices all in the name of the Southwest Way, too much tunnle vision and short sightedness is how many company "unexpectedly" go under all b/c no one could tell them anything when things seemed to be going good.

  11. Helpful (5)

    Worth an experience if you don't have the expectations of full-time conversion of your internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Flight Operations Engineering in Dallas, TX
    Current Intern - Flight Operations Engineering in Dallas, TX

    I have been working at Southwest Airlines as an intern

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Perks!!! Free flights to anywhere in the U.S (they have also added Mexico recently). Casual work atmosphere, work hard-party hard culture, friendly & helpful people around, great location

    Cons

    My position specifically lacked technical challenges. The internship management could be much better and they communicate less frequently during the application process (understandable due to the number of applications)

    Advice to Management

    Give some thought to resource management. Interns can be placed in departments more relevant to their skill set.

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