Southwest Airlines Reviews

Updated April 12, 2015
14 reviews filtered by
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4.3
14 Reviews
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
10 Ratings

14 Employee Reviews

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  1. Family & Dad (now ret) in Elite beginnings of SWA, and David as 1st Captain under Southwest Airlines, Inc.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Captain Son in Houston, TX
    Former Employee - Senior Captain Son in Houston, TX

    I worked at Southwest Airlines full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendliest - Interest in COMMON || Flight crews Flying the worldwide skies since the beginning

    Cons

    Possibility of Not Taking risk Vs PPC rewards or lost...

    Advice to Management

    make flight, especially cross continejts comfortable and learn more about each of your flyers on each string - ask name? short talk?

  2. Flight Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Houston, TX
    Current Employee - Flight Attendant in Houston, TX

    I have been working at Southwest Airlines full-time (more than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Being a flight attendant in general is a wonderful career. Working for Southwest Airlines is the best. Flexible schedule, positive peers, awesome benefits.

    Cons

    No cons working for Southwest

    Advice to Management

    Keep doing what you're doing

  3. Helpful (1)

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Houston, TX
    Former Employee - Customer Service Agent in Houston, TX

    I worked at Southwest Airlines full-time (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    flight benefits, affordable medical, dental

    Cons

    beginning pay is very low

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  5. Helpful (3)

    OK... Heading down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Houston, TX
    Former Employee - Customer Service Agent in Houston, TX

    I worked at Southwest Airlines full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The travel benefits are great. Not only do you and your family fly for free on SWA, you also get many other discounted travel options including free or very discounted flights on other airlines. The culture at SWA is the best among airlines, though this is starting to fade. Health benefits are great, and they offer a company match 401K, stock discounts, and profit sharing.

    Cons

    The odd hours were unbearable. Be prepared to work at any hour of the day, and any day of the year including weekends and holidays. The odd hours were not confined to bad weather situations either. There was always a customer service agent at work from the hours of 4am-1am each day, these were simply normal hours. Mandatory overtime is rampant, especially during busy times, which often means working 12 hour days instead of just 8, and often having to work on you days off. Aside from the hours, the whole nature of the job is often a negative experience. You are the person who directly needs to handle people who are upset about missed flights, or missing bags. Rarely is an encounter like this a pleasant one. Career advancement is limited in satellite cities.

    Advice to Management

    Please make a stronger effort to keep the culture alive. For agents the pay is too low for the hours and issues we deal with. Please staff properly instead of forcing overtime on the most junior employees constantly.

  6. Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - CSA CUSTOMER SERVICE AGENT in Houston, TX
    Former Employee - CSA CUSTOMER SERVICE AGENT in Houston, TX

    I worked at Southwest Airlines full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Family flys free. Work as often as you like by picking up shifts.

    Cons

    Low pay to start out.

  7. Helpful (3)

    Proud to be apart of the SWA Team for over 11 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Agent in Houston, TX
    Current Employee - Operations Agent in Houston, TX

    I have been working at Southwest Airlines full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun LUV-ing attitude, be yourself, flexibilty, excellent compensation both in pay and retirement. Ability to move about the company (country). Growth options in many departments and fields from within. Excellent flight & travel benefits. HDQ host several career and developmental classes in Dallas. Could not imagine leaving this company. If you are very focused, determined and diligent, you can retire from here very well.

    Cons

    When in 'Agent positions' (Union positions), incentives for excellent work are lacking as normal for union positions. Granted, most all positions are very well compensated, but incentive to strive to be the best is low.

    Some of the people in Mid-level leadership could work on rewarding people on doing a great job instead of over analyzing every detail when something is incomplete. Mind you, that is not everyone.

    Everyone needs to step it up on all levels to aknowledge when people go above and beyond like so many do.

    Honestly, there isn't really any CONs in my book.

    Advice to Management

    Please continue to reward and encourage people to do their best. Trust your people (all levels).

    I highly suggest offering a basic financial class such as Dave Ramsey's Financial Peace. I truly believe if/when people took control of their financial life, they would use our benefits to the fullest and truly appreciate what we have here.

    Southwest Airlines Response

    Mar 5, 2015Senior Specialist, Communications

    We appreciate you sharing this feedback! We expect all Employees, both unionized and nonunionized, to take responsibility for their work and Live the Southwest Way with a Warrior Spirit, Servant’s ... More

  8. Helpful (2)

    Terrible Hobby airport

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Houston, TX
    Former Employee - Ramp Agent in Houston, TX

    I worked at Southwest Airlines part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Health Insurance and free flight benefits

    Cons

    If you take up for yourself against a union worker while your still on probation, the entire Ramp Agent Supervisors will make sure you get fired without discussing anything with you. I should know they did it to me.

    Advice to Management

    Get a clue. TALK to new hires, don't just take FRANKS word for everything.

  9. Helpful (2)

    Low paying job with high paying benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Houston, TX
    Current Employee - Ramp Agent in Houston, TX

    I have been working at Southwest Airlines full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Union contracted, awesome benefits, free flights, feels like a family. Get to work with aircraft and get to work outside (this can also be a con, but I consider it a pro).

    Cons

    Low pay. Some co-workers are non-performers and you tend to pick up others slack to get the job done. Middle management does their best to their ability, Senior management needs improvement. They don't have a clue what goes on beneath them I fear.

    Advice to Management

    Put on a safety vest and some ear plugs once in a while, go outside, and get to really know who works under you.

  10. Still a blast after 20 years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant in Houston, TX
    Current Employee - Flight Attendant in Houston, TX

    I have been working at Southwest Airlines

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great company culture, very nice pay and benefits package, travel, ability to affect change within the workplace, fun and playfulness are recommended!

    Cons

    As the company grows it is hard to maintain the close family feel and highly desirable fun luving culture but the company is trying hard!

    Advice to Management

    Hats off to management for keeping SWA the only profitable US based airline in a very turbulent and trying industry for 40plus years-- and they're still going strong!!

  11. Great place to work back in the day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Team Leader in Houston, TX
    Former Employee - Team Leader in Houston, TX

    I worked at Southwest Airlines

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    SWA has awesome benefits and great people. Advancement is always an option.

    Cons

    Schedules are not done fairly. Sucky hours unless you are kissing some one's ass or are not white. Corporate isn't involved enough therefore local management can get away with murder and win an award for it.

    Advice to Management

    Make the same rules for everyone. Bring back the wonderful SWA atmosphere.

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