Southwest Airlines Reviews

Updated July 6, 2015
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4.7
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Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
8 Ratings

Pros
  • The flight benefits are the best too (in 48 reviews)

  • Great benefits with lots of career opportunities (in 44 reviews)

Cons
  • Mandatory overtime can be very tough and rampant depending how staffed your station is (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Pros and Cons

13 Employee Reviews

Sort: Popular Rating Date
  1. Wonderful! Very relaxed and conversational

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Las Vegas, NV
    Current Employee - Flight Attendant in Las Vegas, NV

    I have been working at Southwest Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Employee and customer oriented. Very friendly and warm people

    Cons

    Very fast paced, lots of last minute changes


  2. Helpful (3)

    Customer Service Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Las Vegas, NV
    Former Employee - Customer Service Supervisor in Las Vegas, NV

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Automatically feeling that you belong to a group of people that are hard working, but yet let your hair down type atmosphere. Benefits are a plus, which are excellent, free travel and matching 401K. Even if these weren't in the package deal, to belong to a company that continues to grow is phenomenal.

    Cons

    favoritism, not being noticed by peers in the company for your contributed efforts, gossip and segregation of attitudes in certain areas of the company

    Advice to Management

    Look at the big picture first, then really look at your team that don't have a "label" on them as being part of management. Management grows to become an awesome manager with the input of your hard working agents! Walk in their shoes because you were once there...I did. =)


  3. good job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Las Vegas, NV
    Former Employee - Ramp Agent in Las Vegas, NV

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good pay with great people

    Cons

    bad weather very cold or very hot


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  5. Helpful (2)

    Not enough pay for the stress.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Las Vegas, NV
    Former Employee - Customer Service Agent in Las Vegas, NV

    I worked at Southwest Airlines full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Culture, flight benefits, and sense of community

    Cons

    Over worked and under payed, threats from passengers, pressure to perform while pushing for upgrades, low morale

    Advice to Management

    Celebrate hard work and avoid negative criticism, rotate positions to maintain skill levels, provide enough employees to cover the duties required to be performed.


  6. Helpful (7)

    Good and Bad experience on both ramp and inflight LAS/PHX/OAK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent Then Flight Attendant in Las Vegas, NV
    Former Employee - Ramp Agent Then Flight Attendant in Las Vegas, NV

    I worked at Southwest Airlines full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked for SWA for 2 years. Loved the free flights and the pay was reasonable, the work kept me fit and I saw lots of the country. I'm also a private pilot and I love being around airplanes anyway. My husband and I flew to the UK twice in two months as we only had to pay the taxes. ($75 each) The ability to fly anywhere (albeit space available) was the most valuable thing to me. I used it very often; might feel like lunch in Oakland or dinner in San Diego or go visit the zoo, it was like catching a bus. The opportunities to advance were certainly there. I moved from the ramp to Inflight (flight attendant) within 14 months. Pay went up dramatically, afforded more opportunities.

    Cons

    Bullies on the ramp and in the air, backstabbing, you could never really tell who was your friend. On the ramp I was physically assaulted by a work colleague, threatened by another and yet management chose to ignore it. Filed an IR each time and was told "just stay out of his way" Lots of dead wood, folks who shouldn't be there and don't want to work. Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful. Cargo was also not treated well; "Caution live fish" or "Fragile" meant dump it off the baggage loader upside down. Inflight was better in certain ways, but if you are stuck with the crew from hell, those three days are miserable. Also an FA can be away from home 4 nights out of each week, that was too much for me. Got tired of reheated hotel food, string cheese and ramen noodles. Late arrivals in New Hampshire in winter while waiting for the crew bus which was invariably late was never fun. But my main issue was the mistrust between employees. They say "talk it out, don't write it up" but watch out for your supposed best buddy. They might just be filing a report on you.

    Advice to Management

    Listen to some of the new employees. they could tell you things that you may not be aware of. Take complaints seriously, address the issues and don't be afraid of some of the union members who knew that had power and wielded it.


  7. Great company and environment to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Las Vegas, NV
    Former Employee - Flight Attendant in Las Vegas, NV

    I worked at Southwest Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible work schedule, great pay and benefits

    Cons

    have to adjust to working various schedules and being away from home


  8. Helpful (1)

    Great company. Slowly changing, but not for the better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot (First Officer) in Las Vegas, NV
    Current Employee - Airline Pilot (First Officer) in Las Vegas, NV

    I have been working at Southwest Airlines full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, good schedule flexibility.

    Cons

    Slow to grow, stuck in a rut.

    Advice to Management

    Finish up the labor contracts and treat your employees fairly.


  9. Helpful (3)

    Southwest is my 3rd airline and has been the best airline I have worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Las Vegas, NV
    Current Employee - Flight Attendant in Las Vegas, NV

    I have been working at Southwest Airlines full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible schedules and good pay.

    Cons

    Slow seniority movement, no hiring has been announced.


  10. Helpful (1)

    The best airline out there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Las Vegas, NV
    Current Employee - Flight Attendant in Las Vegas, NV

    I have been working at Southwest Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The flexibility, stability and people rock!

    Cons

    Airtran seniority integration was a huge let-down, commuting is very stressful and the trust of senior management is at a low.

    Advice to Management

    Morale and trust need some work right now!


  11. Great place to work wish they had pt

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Las Vegas, NV
    Former Employee - Ramp Agent in Las Vegas, NV

    I worked at Southwest Airlines

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Flight benifits Health insurance ot company treated there employees great give up work days to other employees and not get punished for it Loved working there, I just wish they had part time so i could of stayed. I had to get another job because pay was so low i couldnt afford to survive. I could of given up my days to other employees but since they were so short and ot was so available you had to pay someone to take your days. Its not like that now they wre begging people for there scheds

    Cons

    starting pay was really low had to get days off when i worked there they were really busy and short handed so mandatory ot even if you didnt want it didnt have pt because they were so busy and short



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