Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated October 21, 2014
Updated October 21, 2014
472 Reviews
4.0
472 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
397 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 44 reviews)

  • Great benefits with lots of career opportunities (in 43 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    Best Company
    Great Health/Medical Benefits
    Amazing travel benefits

    Cons

    Struggle with social life and work /demanding hours

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Company values
    Training
    Benefits
    Insurance
    Co-Workers
    Advancement opportutines within the company are always there.

    Cons

    Work-life balance can sometimes be a problem.
    upper management is difficult sometimes
    That's about it.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Best Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Southwest Airlines full-time

    Pros

    The best reasons to work here are the people and the culture. I LUV coming to work, management treats you like your a person and everyone cares. A nice perk is the dress is super casual, I can wear flip flops, baseball caps, shorts, etc... even in meetings with my VP.

    Cons

    I have not encountered any challenges.

    Advice to ManagementAdvice

    Keep the culture going it's unlike any company I have ever worked for.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great internship to network and gain experience from.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst Intern in Dallas, TX
    Former Employee - Analyst Intern in Dallas, TX

    I worked at Southwest Airlines as an intern (less than an year)

    Pros

    Southwest Airlines has a great internship program and I was able to network and gain a lot of experience. Flight benefits, flexible schedule, culture, networking amongst the industry, and great team members.

    Cons

    They do not offer contingency plans to interns.

    Advice to ManagementAdvice

    Management was doing a great job in my area with all of the new growth. They were creating more teams and promoting employees to leadership positions.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Indianapolis, IN
    Current Employee - Ramp Agent in Indianapolis, IN

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Free flights , Excellent health insurance & close to home

    Cons

    The horrible weather , RUDE senior guys. Everyone has their own clique . They train you in Dallas that the company is all about LUV! Maybe in Dallas, but once you head back to your station ( airport) it's the complete opposite. Probation is absolutely too long! They'll write you up for anything. They rather see you fail than to succeed. This company is an absolute JOKE !

    Advice to ManagementAdvice

    Treat your employees better. Stop a micromanaging !!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Company with unlimited growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent
    Current Employee - Ramp Agent

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    you can move to any department you are qualified to do. top pay is higher then any other airline

    Cons

    if you work ramp, operations or customer service, then you might not like getting mandatory stay on last minute notice.

    Advice to ManagementAdvice

    great management. keep up the good work. need more presence in the east coast

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Benefits, culture, 401k, work environment

    Cons

    Need to come up with an incentive program to reward the top performers in Technology.

    Advice to ManagementAdvice

    Technology Management - stop trying to be technical and trust your Architects and Leads to provide technical direction. Focus on growing your people and removing barriers to progress.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    new to the company and for the most part nothing but great things to say so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA
    Current Employee - CSA

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    this being my introduction into the airline industry, I'm very grateful that I entered with Southwest. Comparing employee morale, company culture, and unique corporate relationship with employees it seems there's no better place to be. Travel benefits are amazing, countless agreements with other airlines plus of course free SA travel on SWA. Flexibility to pretty much get whichever days off you need with the help of shift trading (although what you have to do/ work to get that day off can be brutal). Excellent training for a newbie such as myself to help me feel confident in such a high stress and challenging environment. Floating holiday paid day off every month (except nov dec) adds to flexibility. Mandatory overtime can be tough but compensation is great... double time. Supervisors encouraging and there when you need them to help. So far, company/ station acknowledges when you've handled a difficult task and recognizes you for it.

    Cons

    Mandatory overtime can be very tough and rampant depending how staffed your station is. Mandatory overtime'd into 16 hour+ shifts sometimes. Not enough employees in the gate areas at times, leaving one person dealing with chaotic situations and mobs. Ill fitting/ poor uniforms.

    Advice to ManagementAdvice

    none yet

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Positive and friendly work culture

    Cons

    Cant think of any cons at this time

    Advice to ManagementAdvice

    Time off is limited. Most companies give three weeks. SWA gives 2 weeks.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fantastic company to work for, with encouraging and supportive staff, and fun culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Dallas, TX
    Former Employee - Intern in Dallas, TX

    I worked at Southwest Airlines as an intern (less than an year)

    Pros

    All one big family!! Great company events to attend.

    Cons

    Nothing specific that comes to mind. LUV SWA

    Advice to ManagementAdvice

    Keep on doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO

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