Southwest Airlines

  www.southwest.com
  www.southwest.com
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Southwest Airlines Reviews

Updated September 29, 2014
Updated September 29, 2014
456 Reviews
4.0
456 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
385 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 44 reviews)

  • Great benefits with lots of career opportunities (in 43 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 22 reviews)

  • the worst thing is terrible work/life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Tax Intern  in  Dallas, TX
    Former Employee - Corporate Tax Intern in Dallas, TX

    I worked at Southwest Airlines as an intern for less than a year

    Pros

    Southwest Airlines has great company culture and loving environment. Employees are working hard and play hard. Southwest Airlines treat both there customers and employees pretty good.

    Cons

    I personally don't see any cons in Southwest Airlines. This is a great place to work in.

  2.  

    working with southwest airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    Simple, great work culture, great learning module company

    Cons

    Low pay, no free stuff

  3. 1 person found this helpful  

    I was an intern at Southwest Airlines for the summer of 2014. It was an incredible experience!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    1. Amazing company culture
    2. Everyone is friendly
    3. The Company utilizes interns and treats them like employees

    Cons

    1. Huge company & internship program

    Advice to ManagementAdvice

    This was an amazing internship experience.... can't think of anything bad to say!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company with a culture that is fun loving and spirited

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Great travel benefits and competitive salary

    Cons

    Contract negotiations can draw out longer then needed

  6.  

    Best company I have ever worked for period!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Awesome benefits! Southwest really cares about putting their employees first so that in return their employees put our customers first.

    Cons

    I have worked for many different companies at many different jobs and compared to them, I have no complaints about working for Southwest Airlines

    Advice to ManagementAdvice

    Please continue our legacy of putting your employees first so that we (employees) continue putting all our customers first all the while having fun and luving our job

    Approves of CEO
  7.  

    Overall, very good. But watch for the backstabbers, they hide very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations Specialist  in  Dallas, TX
    Former Employee - Customer Relations Specialist in Dallas, TX

    I worked at Southwest Airlines full-time for more than 10 years

    Pros

    Dozens of ways to further your career. You just have to determine which direction you want to go.

    Cons

    Being young, 25-35, and with any type of degree will help you advance. If you are older, then it is up to who you know, not what you know.

    Advice to ManagementAdvice

    Go back to being more customer service, and stop basing everything on metrics.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Amazing co-workers and leadership but upper level management/Corporate is out of touch with the rest of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent

    I worked at Southwest Airlines full-time for more than a year

    Pros

    Amazing co-workers. Travel benefits. Fun job.

    Cons

    Corporate is completely out of touch with the rest of the company. CEO Gary Kelly gives a good impression of caring about his employees but lacks in sympathy and LUV. Very Money minded.

    and the sometimes 16-23 hour shifts.

    Advice to ManagementAdvice

    Lower level management....amazing. Keep up the great work!
    People at HQ in DAL...Learn some empathy.

    Once you leave you can never come back? Really?

    Recommends
    Disapproves of CEO
  9. 1 person found this helpful  

    Ramp agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent  in  Washington, DC
    Current Employee - Ramp Agent in Washington, DC

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    Great benefits with lots of career opportunities. Lots of overtime. Overtime is double the regular wage.

    Cons

    Although benefits are great it is physical labor

    Advice to ManagementAdvice

    Keep doing what you are doimg

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    I think the company inflates the positive reviews on Glass Door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Because of PAST good contracts $ is good- in some departments- others - pretty bad.

    Cons

    SW is the MASTER of PR- I believe they add positive happy sunshine reviews to Glassdoor.com. In fact they have an entire department devoted to Social Media scanning. Weird cult like big brother stuff. Do not ever disagree with the grand high mystic ruler- CEO - drink that kool aid. In the past 10 years, the company has changed DRAMATICALLY. About 5 employee contracts in negotiations and dragging on for 3 years plus---never a good sign

    Advice to ManagementAdvice

    Wake up- get out on the line a watch what is transpiring. Stop with surveys - hello? what is this-survey # 15? Try listening to the front line employees = they do it all- see it all- they get it all...get it?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Salary Low for length of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    The Travel Benefits are great!

    Cons

    Low Salary for being here 23 years.

    Recommends
    No opinion of CEO

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