Southwest Airlines Reviews

Updated March 27, 2015
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4.2
545 Reviews
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Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
436 Ratings

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)

Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant in Dallas, TX
    Current Employee - Business Consultant in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Southwest is an amazing Company that puts its people first. They have taken amazing care of me and promoting me when qualified.

    Cons

    The Technology area is very difficult to get things on the radar and done. The process for getting things approved is long and drawn out.

    Advice to ManagementAdvice

    There really isn't anything I have to say about this. All of my Leadership has been great to work for and with.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Best work culture I am have ever seen. Although that is mainly driven by the business side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Southwest Airlines as a contractor (more than a year)

    Pros

    Culture is the greatest selling point. Process is still being evolved and no real difference between contractors and employees other than the obvious things such as flight benefits etc ...

    Cons

    If you are looking for FTE in Technology this might not be the place to start looking. Outsourcing from Technology seems to be the current plan.

    Advice to ManagementAdvice

    Don't forget what got you to the place that you are. The best culture means the having the best people. For many years Southwest seemed to have both, but it seems things maybe changing.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great People and awesome culture..more like family!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Strong Culture, good work ethics, everyone is committed equally, everyone luvs what they do

    Cons

    lower pay when compared to similar jobs in other companies

    Advice to ManagementAdvice

    Nothing, they are thes best!!

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Hard Work.....Focus long term!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Dallas, TX
    Former Employee - Ramp Agent in Dallas, TX

    I worked at Southwest Airlines full-time (more than 8 years)

    Pros

    Great company, good benefits, good people,

    Cons

    Not like it used to be when herb Kelleher was there

    Advice to ManagementAdvice

    Cover your rear

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. Southwest Airlines is one of the best companies to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Specialist in Dallas, TX
    Former Employee - Marketing Specialist in Dallas, TX

    I worked at Southwest Airlines full-time (more than 3 years)

    Pros

    Working at Southwest Airlines is a joy. Every day is completely different, and you have the opportunity to work alongside some of the brightest, most creative people in the business.

    Cons

    The one negative thing about working at Southwest Airlines is that you will fall in love from day one. Be prepared to love it more than you've ever loved anything before.

    Advice to ManagementAdvice

    The best advice I could give to management would be to continue valuing your employees, their work and their input. It will continue to go along way in their satisfaction.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Ramper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Phoenix, AZ
    Current Employee - Ramp Agent in Phoenix, AZ

    I have been working at Southwest Airlines full-time (more than a year)

    Pros

    Great Benefits! Flexible work hours. Being able to work outside. Unionized.

    Cons

    The weather is often temperamental. The starting pay is just over minimum wage but there is always overtime available.

    Advice to ManagementAdvice

    They do a fairly good job without my input on this matter.

    Recommends
    Positive Outlook
  8. Incredible Internship Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern in Dallas, TX
    Former Employee - Marketing Intern in Dallas, TX

    I worked at Southwest Airlines

    Pros

    -Management that encourages you to grow, explore other interests
    -Days in the Field, Career Fair, personal development courses all part of program
    -Amazing corporate culture
    -Free flights!

    Cons

    -Difficult to land an internship, but not that difficult once you're there

    Recommends
    Positive Outlook
    Approves of CEO
  9. SWA Ramp

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Ramp Agent
    Current Employee - Ramp Agent

    I have been working at Southwest Airlines

    Pros

    I'm pretty new to SWA but so far they have been nothing but great! I was hired in one city and they let me transfer back home before my 6 months. The station was hiring and had openings so they made an exception for me! I was able to go home to my husband and daughter!
    New station is great all employees seem to be happy with SWA . We all work as a team and that's awesome not all stations are the same because of the amount of work! Mega stations are very heavy and busy! I came from Continental /UA and you can not compare the two airlines. Everyone seems to enjoy SWA and happy!

    Cons

    wish new higher pay was a little more
    Can not transfer dept. for one year

    Recommends
  10. I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time (more than a year)

    Pros

    The People are great, and the Company truly cares about its Employees.

    Cons

    The compensation seems to be low, but the other benefits make up for it!

    Advice to ManagementAdvice

    Every experience I've had has been great.

    Recommends
    Positive Outlook
  11. IT Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Laid back culture.
    Lots of parties and events.
    Good team colaboration

    Cons

    Most of the technical managers are techies and dont know a thing about management. In short, a lot of micro management and red tape. People are respected by the number of years in the company and not by talent. Laid back baby boomers sticking to company for benefits. Mediocre place with mediocre staff !!

    Advice to ManagementAdvice

    Stop promoting techies who micro manage people because they dont know how to manage staff.
    Promote fresh ideas.
    Dont treat your consultants like use and throw.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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