Southwest Airlines Reviews

Updated June 30, 2015
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4.1
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Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
429 Ratings

Pros
  • The flight benefits are the best too (in 48 reviews)

  • Great benefits with lots of career opportunities (in 44 reviews)

Cons
  • Mandatory overtime can be very tough and rampant depending how staffed your station is (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Pros and Cons

560 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    Awesome so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in San Diego, CA
    Current Employee - Ramp Agent in San Diego, CA

    I have been working at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A solid company, room to advance, they embrace creativity and innovation, benefits and flexible work schedules with OT opportunities.

    Cons

    Haven't found any yet and I can't imagine I will find any that will send me running from this company. It has to many perks!

    Advice to Management

    Continue to lead by example!


  2. pilot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Southwest Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    best job ever . really .No . Really

    Cons

    none . there really are not any worth saying .

    Advice to Management

    keep going


  3. Helpful (1)

    Best Company Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Dallas, TX
    Former Employee - Flight Attendant in Dallas, TX

    I worked at Southwest Airlines full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Work Environment, Culture, training, Growth with the ability to move around into different departments to gain other experience. Pay and benefits are one of a kind you will likely not find many other companies that can offer better than Southwest.

    Cons

    Union Positions allow employees to take advantage of the company when hardworking employees that don't take advantage of the company make a mistake because they are bound by a union contract you are much less likely to catch a break.

    Advice to Management

    Please look more thoroughly at employees circumstances before you terminate them. I invested my life into Southwest and because nobody looked deeper into my situation I was never given a warning I was just fired. It changed my life forever but I will always respect Southwest.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great corporate atmosphere.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Fun events, casual dress, great experience opportunities, free flights.

    Cons

    Low pay and very crowded work areas.


  6. Great company!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Dallas, TX
    Current Employee - Client Services Manager in Dallas, TX

    I have been working at Southwest Airlines (More than 10 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    The pro's are too long to list

    Cons

    turning into a big company feel!


  7. Helpful (1)

    Great people-focused company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Dallas, TX
    Current Employee - Captain in Dallas, TX

    I have been working at Southwest Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The job has a flexible schedule, great travel benefits and the people work together as a team. It's fast-paced but rewarding.

    Cons

    You'll spend time away from home several nights each week. It can take a decade to become competitive for hire. Airline pilot is somewhat of an all-your-eggs-in-one-basket career. Upgrading from First Officer to Captain can take more than a decade.


  8. Helpful (1)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL

    I worked at Southwest Airlines full-time (More than 10 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits, great co workers

    Cons

    Management don't back you up at all. Fired people in a blink of an eye. Southwest gets sued a lot by co workers to get there jobs back...smdh

    Advice to Management

    Back your employess


  9. One of the best jobs I've had since graduating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Market Strategy Analyst in Durham, NC
    Current Employee - Senior Market Strategy Analyst in Durham, NC

    I have been working at Southwest Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are really wonderful and the company tries very hard to make sure that each and every employee is happy. I truly believe that this company really appreciates its people.

    Cons

    The company is growing so rapidly that its becoming more disconnected between departments. This is inevitable though in my opinion.

    Advice to Management

    Keep showing your employees the LUV!


  10. Ramp agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent Phoenix in Phoenix, AZ
    Current Employee - Ramp Agent Phoenix in Phoenix, AZ

    I have been working at Southwest Airlines full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    You can trade days, give away days, and practically make your own schedule to a certain extent. Free flight benefits for you and your family. Excellent 401k.

    Cons

    You will work a lot. Lots of mandatory overtime. Often times there isn't enough staffing to get the job done. Its hard physical work. Very unrewardeding career. Little opportunity for advancement.

    Advice to Management

    Do your job. The supervisors do all of the managing and they are caught between the ramp agents and the managers so. Management needs to step up and take the leadership role when things get out of hand.


  11. Ramp Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Santa Ana, CA
    Former Employee - Ramp Agent in Santa Ana, CA

    I worked at Southwest Airlines full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    It's tough finding positive things about Southwest when I was let go 1 month into the job. But if I had to say anything positive about this company it would be the benefits such as medical, dental, 401k. Also after you fly to Dallas for 1 week for part of your Ramp Agent training you can pick up boatloads of hours. You could work 100 hours if you want to. You can trade shifts with people, work a double shift, or give shifts away.

    Cons

    My experience at Southwest only lasted 1 month unfortunately. In baseball it's 3 strikes and you're out. However at Southwest Airlines, it's 1 strike and you're out. If you violate 1 huge safety rule, you're gone, that's it no more second chances. And this is exactly what happened to me. Be aware of jet blast from an airplane! Long story short I let a car go by while the engines of the airplane were turned on, which is why I got fired. If you don't like short deadlines, and aren't very good with handling stress and pressure then this isn't for you. You have to get your planes out on time, that's just how this business works. A lot of multitasking too. Just read all of the safety instructions and Ramp Agent training books. I wish I would have gotten another chance but that serious mistake cost me my job. Be safe out there for all you new hire Ramp Agents.

    Advice to Management

    From my experience I would say that management shouldn't rush new hires to Dallas for there 1 week training program. There are so many safety issues that you need to be spot on with.



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