Southwest Airlines

  www.southwest.com
  www.southwest.com
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Southwest Airlines Reviews

Updated September 20, 2014
Updated September 20, 2014
453 Reviews
4.0
453 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
384 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 42 reviews)

  • Great benefits - health care, flight benefits, 401K matching, etc (in 35 reviews)


Cons
  • The station where I worked was always understaffed so a lot of mandatory overtime (in 22 reviews)

  • The benefits include free (space available travel) and relatively low pay (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Tax Intern  in  Dallas, TX
    Former Employee - Corporate Tax Intern in Dallas, TX

    I worked at Southwest Airlines as an intern for less than a year

    Pros

    Southwest Airlines has great company culture and loving environment. Employees are working hard and play hard. Southwest Airlines treat both there customers and employees pretty good.

    Cons

    I personally don't see any cons in Southwest Airlines. This is a great place to work in.

  2. 1 person found this helpful  

    I was an intern at Southwest Airlines for the summer of 2014. It was an incredible experience!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    1. Amazing company culture
    2. Everyone is friendly
    3. The Company utilizes interns and treats them like employees

    Cons

    1. Huge company & internship program

    Advice to ManagementAdvice

    This was an amazing internship experience.... can't think of anything bad to say!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Overall, very good. But watch for the backstabbers, they hide very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations Specialist  in  Dallas, TX
    Former Employee - Customer Relations Specialist in Dallas, TX

    I worked at Southwest Airlines full-time for more than 10 years

    Pros

    Dozens of ways to further your career. You just have to determine which direction you want to go.

    Cons

    Being young, 25-35, and with any type of degree will help you advance. If you are older, then it is up to who you know, not what you know.

    Advice to ManagementAdvice

    Go back to being more customer service, and stop basing everything on metrics.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great company with a culture that is fun loving and spirited

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Great travel benefits and competitive salary

    Cons

    Contract negotiations can draw out longer then needed

  6.  

    Best company I have ever worked for period!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Awesome benefits! Southwest really cares about putting their employees first so that in return their employees put our customers first.

    Cons

    I have worked for many different companies at many different jobs and compared to them, I have no complaints about working for Southwest Airlines

    Advice to ManagementAdvice

    Please continue our legacy of putting your employees first so that we (employees) continue putting all our customers first all the while having fun and luving our job

    Approves of CEO
  7.  

    Amazing co-workers and leadership but upper level management/Corporate is out of touch with the rest of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent

    I worked at Southwest Airlines full-time for more than a year

    Pros

    Amazing co-workers. Travel benefits. Fun job.

    Cons

    Corporate is completely out of touch with the rest of the company. CEO Gary Kelly gives a good impression of caring about his employees but lacks in sympathy and LUV. Very Money minded.

    and the sometimes 16-23 hour shifts.

    Advice to ManagementAdvice

    Lower level management....amazing. Keep up the great work!
    People at HQ in DAL...Learn some empathy.

    Once you leave you can never come back? Really?

    Recommends
    Disapproves of CEO
  8. 1 person found this helpful  

    Ramp agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent  in  Washington, DC
    Current Employee - Ramp Agent in Washington, DC

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    Great benefits with lots of career opportunities. Lots of overtime. Overtime is double the regular wage.

    Cons

    Although benefits are great it is physical labor

    Advice to ManagementAdvice

    Keep doing what you are doimg

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Excellent Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent  in  Orlando, FL
    Former Employee - Ramp Agent in Orlando, FL

    I worked at Southwest Airlines full-time for more than 3 years

    Pros

    You can move up in the company and grow your career with all the different opportunities every day.

    Cons

    They change procedures for operations very often, so its very hard to feel comfortable with the techniques of work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Business Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Consultant  in  Dallas, TX
    Former Employee - Business Consultant in Dallas, TX

    I worked at Southwest Airlines full-time for more than 3 years

    Pros

    People, Personal Growth, Culture, Pride of working for this company, Perks. Plenty of reasons why I loved this company and my job

    Cons

    Compensation could be better, Promotions are very hard to get and reserved to help other tenured employees

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate  in  Dallas, TX
    Current Employee - Senior Associate in Dallas, TX

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Nice people and working environment. Good infrastructure for the working environment. Job security, very good management, fun activities around the clock, best health benefits.

    Cons

    It would be great to have pay complement all other factors in PROS.

    Advice to ManagementAdvice

    Identify opportunities to improve pay for employees.

    Recommends
    Positive Outlook
    Approves of CEO

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