Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated October 30, 2014
Updated October 30, 2014
476 Reviews
4.1
476 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
400 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 45 reviews)

  • Great benefits with lots of career opportunities (in 43 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Dallas, TX
    Former Employee - Analyst in Dallas, TX

    I worked at Southwest Airlines full-time (more than 3 years)

    Pros

    Nice opportunities and people to work with

    Cons

    Long term employees are defensive and not eager to learn from others' experiences

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Southwest Airlines as an intern (less than an year)

    Pros

    Amazing company with great perks+ Monday party+ very friendly colleagues

    Cons

    less aggressive culture which makes you not sure about how far you can reach after 5 years

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Love it!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Fly free and good culture

    Cons

    nothing at all - good place

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The Best Airlines and Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Oakland, CA
    Current Employee - Flight Attendant in Oakland, CA

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    I've worked for SWA for 20 years as a Flight Attendant and still love my job. Perks... flying free, making my own schedule, having 18 days off a month, touring all the city's on layover's, making a decent salary and working with great people. Southwest Airlines is an outstanding company to work for.

    Cons

    Commuting. SWA does not have a crew base in L.A. so I commute to OAK and that can get a little stressful at times also being JA'd which means you think your finished for the day and your told you have to fly one more leg. And for New Flight Attendants working all the holidays and being based away from your family. But all this is just part of the job.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Company values
    Training
    Benefits
    Insurance
    Co-Workers
    Advancement opportutines within the company are always there.

    Cons

    Work-life balance can sometimes be a problem.
    upper management is difficult sometimes
    That's about it.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    LUV the Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations Specialist in Dallas, TX
    Current Employee - Customer Relations Specialist in Dallas, TX

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    At this Company I have felt valued as an Employee. The work hours are flexible. The benefits are FANTASTIC. The flight privileges are nice.

    Cons

    Nonrevenue travel is very hard since their load factors are so high. The company is very competitive and upward mobility is difficult

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Best Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Southwest Airlines full-time

    Pros

    The best reasons to work here are the people and the culture. I LUV coming to work, management treats you like your a person and everyone cares. A nice perk is the dress is super casual, I can wear flip flops, baseball caps, shorts, etc... even in meetings with my VP.

    Cons

    I have not encountered any challenges.

    Advice to ManagementAdvice

    Keep the culture going it's unlike any company I have ever worked for.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    Best Company
    Great Health/Medical Benefits
    Amazing travel benefits

    Cons

    Struggle with social life and work /demanding hours

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Indianapolis, IN
    Current Employee - Ramp Agent in Indianapolis, IN

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Free flights , Excellent health insurance & close to home

    Cons

    The horrible weather , RUDE senior guys. Everyone has their own clique . They train you in Dallas that the company is all about LUV! Maybe in Dallas, but once you head back to your station ( airport) it's the complete opposite. Probation is absolutely too long! They'll write you up for anything. They rather see you fail than to succeed. This company is an absolute JOKE !

    Advice to ManagementAdvice

    Treat your employees better. Stop a micromanaging !!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great internship to network and gain experience from.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst Intern in Dallas, TX
    Former Employee - Analyst Intern in Dallas, TX

    I worked at Southwest Airlines as an intern (less than an year)

    Pros

    Southwest Airlines has a great internship program and I was able to network and gain a lot of experience. Flight benefits, flexible schedule, culture, networking amongst the industry, and great team members.

    Cons

    They do not offer contingency plans to interns.

    Advice to ManagementAdvice

    Management was doing a great job in my area with all of the new growth. They were creating more teams and promoting employees to leadership positions.

    Recommends
    Positive Outlook
    Approves of CEO

Southwest Airlines Photos

Work at Southwest Airlines? Share Your Experiences

Southwest Airlines

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.