Southwest Airlines

  www.southwest.com
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Southwest Airlines Reviews

Updated August 19, 2014
Updated August 19, 2014
458 Reviews

4.1
458 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
387 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 42 reviews)

  • Great benefits - health care, flight benefits, 401K matching, etc (in 35 reviews)


Cons
  • The station where I worked was always understaffed so a lot of mandatory overtime (in 22 reviews)

  • The benefits include free (space available travel) and relatively low pay (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company that has many values. The workers make it great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great pay, benefits are cheap, unionized.

    Cons

    clashing between union members, management and company.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    I've worked as a pilot at 3 Major Airlines and Southwest is the only airline that treats its employees as an asset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot (First Officer)  in  Chicago, IL
    Current Employee - Airline Pilot (First Officer) in Chicago, IL

    Pros

    Positive work environment created by a healthy working relationship between management and labor. Outstanding benefits and great job security.

    Cons

    Preserving the 'corporate culture' is becoming more and more difficult as we become larger and the company hierarchy expands.

    Advice to ManagementAdvice

    Negotiate contracts on time or we too will become like the 'legacy' airlines who experience tempestuous dealings with their labor groups

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A Company that truly does care

    Cons

    Odd shifts, constantly changing schedules, low man on poll gets shaft

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Network Planning Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Dallas, TX
    Former Employee - Intern in Dallas, TX

    Pros

    Good environment. Coworkers are very nice to interns! You can handle practical projects and learn a lot of new stuff from it. Unlimited flight privilege. there are many activities for interns, including career services. So this is an ideal company for new graduates.

    Cons

    No cons I can think of. Maybe the pay is a little bit lower than other companies. 12 dollars per hour

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Wonderful! Very relaxed and conversational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Las Vegas, NV
    Current Employee - Flight Attendant in Las Vegas, NV

    Pros

    Employee and customer oriented. Very friendly and warm people

    Cons

    Very fast paced, lots of last minute changes

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Top Notch Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Repairs  in  Dallas, TX
    Current Employee - Repairs in Dallas, TX

    Pros

    Many new and exciting changes are on the horizon for Southwest. If you can, jump on board for the ride.

    Cons

    Enterprise software is outdated and needs upgrades.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Southwest is one of the best domestic airlines when it comes to company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  Dallas, TX
    Current Employee - CSA in Dallas, TX

    Pros

    flexible schedule, travel benefits, insurance plans, 401k, great company culture and events for a good work-life balance.

    Cons

    In the Dallas station in particular the biggest con was Love Field itself... the station was so old it was very cramped and the AC didnt work well in Summer and Heat didnt work in winter but I am sure all of that has now been resolved with the building of the new terminals.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    My experience at SWA has been constant additions to my job duty without proper training nor pay increase.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Saint Louis, MO
    Current Employee - Customer Service Agent in Saint Louis, MO

    Pros

    The best reason to work for SWA is the flexibility of hours. You can work as much or as little as you wish. Flight benefits, if you are lucky to find an open seat, and have the extra cash to travel.

    Cons

    Personal growth is extremely limited unless you are well liked by leadership and/or are willing to constantly relocate to different stations. The leadership within the stations are improperly trained, at times lazy and cannot think outside the box. Company values have drastically changed, once praised for having a unique personality and vision, now we must follow policy and procedure or but subjected to verbal and written warnings.

    Advice to ManagementAdvice

    Consider allowing your employee some autonomy. Trust they are doing the right thing for the customer who writes our checks. Give them a contract they can be proud of and that allows them to grow your business over time. Grow and develop management over time. Weed out those who do not perform. Be accountable. Be the Herb and Colleen vision of SWA.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    It's a job, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent
    Current Employee - Ramp Agent

    Pros

    401k match, free flying if you can get on. The pay is not too bad if you are only a high school graduate. If you have a higher education, you are not going to want to stay for long. If you don't mind moving, there are opportunities for advancement.

    Cons

    There are serious issues at the station I work at. Our station manager is trying to thin the herd by having unrealistic expectations of what we can get done in eight hours with the shoddy equipment we have available. On the job injuries are at an all-time high. Management is not willing to look at alternate ways to get things done, but insists it be done the "Southwest way" even though other methods are more effective. Technology is outdated and behind other airlines. Management team in place is ineffective. Management is more concerned with what the employees are wearing than with keeping us from heat-related illness and repetitive stress injuries. Turn times are not realistic for today's travelers with multiple pieces of luggage.

    Advice to ManagementAdvice

    Get out of the corporate office and in the field more. Consider an "Undercover Boss' type thing. How can you know what is going on on the front line if you never see the battlefield? Consider using technological advances such as RFID tags to count luggage to have accurate weight and balance of aircraft. Buy some more ground equipment. Weed out the ineffective management, not the front-line employees, we are already spread too thin.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    It's fun, but not very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Laid back culture. You get to have fun.

    Cons

    Workforce is not the brightest. The company hires consultants to do most of the work. "Good" leaders are leaders who do exactly what their bosses want. They aren't very intelligent.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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