Southwest Airlines Reviews

Updated August 27, 2015
617 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
4.1
Rating Trends
Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
463 Ratings

Pros
  • The flight benefits are the best too (in 48 reviews)

  • Great benefits with lots of career opportunities (in 44 reviews)

Cons
  • Mandatory overtime can be very tough and rampant depending how staffed your station is (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Pros and Cons

617 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (15)

    Flight attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Oakland, CA
    Former Employee - Flight Attendant in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Possibly the best airline to ever work for. They emphasize the golden rule: treat others as you want to be treated. And their motto is purpose, vision, values and mission. They offer probably one of the best salaries in the industry: starting pay $32 an hour

    Cons

    flight attendant training at Southwest Airlines is extremely difficult. All it takes though it is willingness to be willing, complete dedication and great study habits.

    Advice to Management

    keep up the good work. You guys are the best for a reason!


  2. Customer Services Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commission Specialist I in Burbank, CA
    Current Employee - Commission Specialist I in Burbank, CA
    Recommends
    Positive Outlook

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Work in a friendly happy atmosphere and to service the public. and to have an uplifting feeling and the end of my work day helping people make there plans or just to be there assisting, I would love being at the ticket corner.

    Cons

    I do know that there will be challenges, but I enjoy dealing with the irate customers being able to defuse any problem that arise's that they may be having and get them on the way from a frown to a smile and to hear them say ... "See that is way I love South West Airlines" puts a smile on my face.

    Advice to Management

    With lots of training and with my people skills, I would hope that I would make the perfect employee.


  3. Amazing Internship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great internship all around. Meet a lot of great people and work for a great company. Not much more you need than that.

    Cons

    Dallas is hot in the summer?


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Business Partner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Partner in Dallas, TX
    Current Employee - Business Partner in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company with a Mission with a mission dedicated to Employees.

    Cons

    The Fun-Luving Attitude can cause delays in making more direct decisions.


  6. Helpful (1)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    It's an amazing company, founded with great principles. It's one of the best for many reasons, being able to have fun while you work; I would say is one of my favorites. The pay is one of the highest in the industry, and the benefits are top noch.

    Cons

    The 6 months of probation stinks.


  7. Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome work place for learning and growth

    Cons

    Nothing bad to say about the company!


  8. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant in Dallas, TX
    Current Employee - Staff Accountant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Fun environment, great people. There are a lot of exciting opportunities here at SWA and it is a great time to be with the company.

    Cons

    Can't think of anything! Really enjoy working here. The 'cons' would be the same you'd experience in any job.

    Advice to Management

    Southwest continues to report record profits quarter after quarter. Keep doing what you are doing.


  9. Helpful (1)

    Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Good pay and benefits, Leadership is great, good people to work with. Culture is amazing.

    Cons

    Can be difficult to move up in some departments.


  10. Helpful (1)

    customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Great benefits, 401k match, profit sharing

    Cons

    Too much focus on talk time not about customer service

    Advice to Management

    Let agent's be themselves


  11. Administrative & Audit Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative & Audit Coordinator in Dallas, TX
    Former Employee - Administrative & Audit Coordinator in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Great work environment, family oriented, excellent health benefits and travel privileges.

    Cons

    The companies forces changed from all the above to the almighty dollar. They stopped listening to their employees & costumers.

    Advice to Management

    Please go back to the values that made you great, listen to both sides of the story and take years of experience into account when it comes to terminating employees.



Showing 617 of 680 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.