Southwest Airlines

www.southwest.com
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Southwest Airlines Reviews

Updated February 28, 2015
Updated February 28, 2015
529 Reviews
4.3
529 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
430 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Worth an experience if you don't have the expectations of full-time conversion of your internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Flight Operations Engineering in Dallas, TX
    Current Intern - Flight Operations Engineering in Dallas, TX

    I have been working at Southwest Airlines as an intern

    Pros

    The Perks!!! Free flights to anywhere in the U.S (they have also added Mexico recently). Casual work atmosphere, work hard-party hard culture, friendly & helpful people around, great location

    Cons

    My position specifically lacked technical challenges. The internship management could be much better and they communicate less frequently during the application process (understandable due to the number of applications)

    Advice to ManagementAdvice

    Give some thought to resource management. Interns can be placed in departments more relevant to their skill set.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Even in a rather volatile industry this company has been a safe haven of stability for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Manchester, NH
    Current Employee - Ramp Agent in Manchester, NH

    I have been working at Southwest Airlines

    Pros

    Flight privileges, profit sharing, ESOP, generous 401(k) matching, good medical insurance program.

    Cons

    Mandatory overtime, no management input bottom up.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Awesome company!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Lots of growth opportunities and definitely a fun place to work. They definitely invest in keeping you happy and you can feel that as you walk in.

    Cons

    On the corporate side, I don't see alot of diversity (specifically African- Americans) among mid- high level leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Southwest is a company that can offer you a long and meaningful career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    You are surrounded by great people who are fun to work with. The senior Leadership has a great shared vision that I agree with and support. A great benefits package some awesome privileges like travel on Southwest.

    Cons

    The departments tend to be siloed and it make it hard to get things done at times. With such a significant Union influence at times change can be slow and not always make sense.

    Recommends
    Positive Outlook
  6.  

    Top Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines part-time (more than 3 years)

    Pros

    plenty of jobs and opportunity to work wherever you want. The BEST benefits anywhere.

    Cons

    Not all supervisors or managers are really qualified or experienced. Dpnt know know how ro properly handle the workforce.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Analyst in Dallas, TX
    Current Contractor - Senior Analyst in Dallas, TX

    I have been working at Southwest Airlines as a contractor (less than a year)

    Pros

    Great work culture, lot of opportunities to grow, fun activities all around the year, Deck parties on every Monday with beer snacks and Prizes. Flight benefits.

    Cons

    In some departments work from home is not encouraged. Cafeteria is open only for a specific time slot and doesnt have too many options and is crazily expensive. So if feel hungry before or after the lunch hours you will have to drive out of the campus to get some food.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company, Best Co-Workers Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Denver, CO
    Former Employee - Flight Attendant in Denver, CO

    I worked at Southwest Airlines full-time (more than 5 years)

    Pros

    Hard working airline. Lots of fun. Teamwork. Profit sharing, 401K, health benefits. People, People, People. Really great people.

    Cons

    Mergers are challenging. There are always issues. You have to make the best of something you have no control over. Commuting to work is a rough way to live.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 7 people found this helpful  

    A lot of what you read on Glassdoor is glowing hype by the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captain in Chicago, IL
    Current Employee - Captain in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    If you are senior - you've been through a lot of contracts- so the money is good- but not great- lines to fly- are terrible.

    Cons

    Where do I begin? A lot of what you read on Glassdoor is company hype -as SW has an ENTIRE room devoted to scanning social media to flood the world with their cult kool aid. If they deem this review "negative"- they'll post 5 happy glowing reviews- at least 5 a week saying how FANTASTIC it is to work there. A joke. Having worked there for 28 years, I can tell you - senior people are NOT feeling the kumbaya, yet the comapany continues to flood the world with its "oh we're all so happy here' nonsense. We are not. Pilots-flight attendants, ramp, operations and perhaps the mechanics - all have contracts up and we all haven't had a raise in a long time, while the company reaps record earnings- and top management has given themselves mega (millions) bonuses. The CEO is clueless about life out on the line and has said, his ONLY concern is the return to the shareholders- so forget rank and file. It's quite obvious they he feels about us and it shows.
    The operation has lots of issues and management doesn't get it or want to hear it, resulting for major frustration for front line employees. The OTP is tanking -Advice? listen to the front line employees- they do it ALL and many have excellent insight - have the courage to listen to both the positive ~ and the negative.- and make the needed changes.

    Advice to ManagementAdvice

    Get out- fly the line and WATCH the operation- stop with the kool aid nonsense....that does NOT increase morale. Solving problems on the line does. Back up your employees and empower them to make decisions to get the operation back on time. All top management KNOWS the morale is tanking and they are totally clueless about what to do. This is very very obvious to rank and file. Wake up guys- we know it- we can see it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Good benefits and good people

    Cons

    If you aren't in a union or in an ops department, the pay is 20% below market pay.

    Advice to ManagementAdvice

    Slow the stock repurchases and invest in your people and technology.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    I have been working at Southwest Airlines

    Pros

    Free flights, 401k match, profit sharing, awesome health benefits, fun organizational culture. Overall a fantastic company to work for.

    Cons

    Low pay, overtime, mandatory overtime, work weekends and holidays around the clock.

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