Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.
39 Reviews
3.8
39 Reviews
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
33 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Chaotic, fast paced development environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    Good people, fun work environment, casual setting, they really do care about people and the community. There are a lot of passionate people to help ignite your own passion.

    Cons

    If you really just want to do a job and go home you do not always fit in as well as if you spend a lot of social time with workers.

    Recommends
    No opinion of CEO
  2. 2 people found this helpful  

    Incredible company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Agent in Burbank, CA
    Former Employee - Customer Service Agent in Burbank, CA

    I worked at Southwest Airlines

    Pros

    Flexible schedule, AWESOME benefit package, best pay in the industry!

    Cons

    Working holidays and having to stay late for delayed flights. Being yelled at by customers, for things clearly out of your control.

    Advice to ManagementAdvice

    Don't forget that you most likely came up through the ranks, be kind and offer support to the 'front line troops!'

    Recommends
    Approves of CEO
  3. 2 people found this helpful  

    Pretty awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Support and Service in Oklahoma City, OK
    Current Employee - Customer Support and Service in Oklahoma City, OK

    I have been working at Southwest Airlines

    Pros

    Good environment, very positive culture.
    Employees brag about how long they've worked there, rather be ashamed.
    Ample opportunity for advancement if motivated/inclined
    good benefits
    union positions in a "right to work" state ensures good treatment of employees.

    Cons

    mandatory overtime, feeling lost in the crowd. starting pay is fairly low, but after time becomes much better than other similar positions.

    Advice to ManagementAdvice

    find more ways to keep existing employees motivated, several employees view their sick leave as entitlement to take off when they aren't sick. The culture is very friendly, but sometimes seems stagnant regarding performance. Also realize that the employees are human, 60+ hour work weeks are rough on a person, as they are on a budget. Better staffing forcasting/hiring practices could be a win-win for the company and the employees.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Good Financial Stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    Well what can i say? Nice company to work for. Good financial stability - the company won't be going under anytime soon. Good job perks

    Cons

    Rude customers - but whatever airline you works for you are going to get those few who find it necessary to make a big deal out of everything!!

    Recommends
    Approves of CEO
  6.  

    Great Company To Be A Part Of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Airline Pilot (First Officer) in Chicago, IL
    Current Employee - Airline Pilot (First Officer) in Chicago, IL

    I have been working at Southwest Airlines

    Pros

    I continue to be amazed at how much I enjoy working here. Like everyone else we have our ups and downs but the ups far outweigh the downs. It's hard to leave the family week after week to fly around the country but the people I work with here makes it all worth it when you have to go to work. Southwest is a family in itself and I am happy to contribute to continue to make this a great place to work. I watch fellow employees take the bull by the horns to resolve problems and truly go out of their way to make people happy. Southwest has lived by the golden rule in their dealings with me and it makes it easy to go out of your way to provide the best customer service when you feel like you are part of the company that treats people right and not just an employee.

    Cons

    The aviation industry has always been filled with uncertainty and as such Southwest is not immune to the forces affecting every airline. With that being said I have to put my trust in the leadership of the company to make the right choices and if the right people are not put in the right jobs our culture could slowly disappear. So the Con would be that the future of the company depends on our leadership and our employees to maintain our culture and as of today I believe it is happening but it remains to be seen if we can continue to pull it off year after year. I know I will try my hardest to keep the culture alive, but will all those around me not... "lose that luving feeling?"

    Advice to ManagementAdvice

    Go all out and do whatever it takes to make the AirTran transition a smooth one. I know how Southwest treated me when I was new here and I hope the AirTran folks will feel the LUV because all of our futures depend on it. We can be an unstoppable power house if this goes well and I can't wait to see and be a part of Southwest five (or 25) years from now.

    Recommends
    Approves of CEO
  7.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant in Burbank, CA
    Current Employee - Flight Attendant in Burbank, CA

    I have been working at Southwest Airlines

    Pros

    Co-workers, definitely the co-workers. Just a bunch of great people. Good supervisors, too. And overall, a good place to work.

    Cons

    Working on holidays is often difficult and stressful. People are cranky, they want to get home for Christmas, it's just rough.

    Advice to ManagementAdvice

    Keep up the good work! Keep open dialogue with employees, maintain the spirit of fun at Southwest and keep on flying.

    Recommends
    Approves of CEO
  8. 2 people found this helpful  

    Great Company, But lacks some.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Agent in Phoenix, AZ
    Former Employee - Operations Agent in Phoenix, AZ

    I worked at Southwest Airlines

    Pros

    I had a great experience with Southwest Airlines the company really likes its employees and shows in the company spirit. The benefits, flight passes were very very good!! for the most part the co workers I had were great to work with, and have fun along with a good group of employees. The opportunity to move around the system to other airports and cities is really exciting and the company does like to allow you to make such moves.

    Cons

    There however is some downsides I experienced, the management doesn't communicate well with the employees, and hides a lot of information that is useful to the employees until the last minute, and then like to play the "blame game" with the employees. There is also a lot of "setting up to fail" that the company does to employees. Not a lot of help with management assisting employees wanting to promote, unless you part of the "In" team.

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    I've worked in 100+ Fortune 500 companies and it doesn't get any better than Southwest Airlines.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Engineer in Dallas, TX
    Current Employee - Systems Engineer in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    It's really all about the people. Lot's of employers say that but SWA lives it every day. They treat you the way you want to be treated and they expect the same in return. This trickles down to every person in the company and is passed on to all of our great customers. SWA is a way of life and not just an employer.

    Cons

    Unfortunately, I'm in a specific management chain that isn't great in terms of feedback, I haven't had a mid-year review in nearly 3 years and there is never any feedback about doing a good job. There isn't any negative feedback either but it would be nice to have your work recognized once in a while instead of just taken for granted.

    Advice to ManagementAdvice

    Make sure that the management objectives and style of senior leaders makes it down to ALL the trenches. Sometimes it seems like IT is left out because we don't fly, schedule, maintain, board, bag handle or customer interface even though ALL of these efforts now rely heavily on IT. In spite of that, I've worked and consulted in nearly 100 Fortune 500 shops and SWA is still the best place I've every worked.

    Recommends
    Approves of CEO
  10.  

    Great place to work wish they had pt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Ramp Agent in Las Vegas, NV
    Former Employee - Ramp Agent in Las Vegas, NV

    I worked at Southwest Airlines

    Pros

    Flight benifits
    Health insurance
    ot
    company treated there employees great
    give up work days to other employees and not get punished for it

    Loved working there, I just wish they had part time so i could of stayed. I had to get another job because pay was so low i couldnt afford to survive. I could of given up my days to other employees but since they were so short and ot was so available you had to pay someone to take your days. Its not like that now they wre begging people for there scheds

    Cons

    starting pay was really low
    had to get days off
    when i worked there they were really busy and short handed so mandatory ot even if you didnt want it
    didnt have pt because they were so busy and short

    Recommends
    Approves of CEO
  11.  

    One word....Wonderful!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Austin, TX
    Current Employee - Customer Service Supervisor in Austin, TX

    I have been working at Southwest Airlines

    Pros

    Opportunity for advancement, Fun Loving Work Environment, ability to move around and see so many different things and situations all day long, new daily experiences while interacting with so many different people. Truly Wonderful!

    Cons

    Weather problems and mechanical delays. Communication issues during those irregular operations, due to such a complex operation requiring so many departments to stay in touch with the most "up-dated" information for our Customers.

    Advice to ManagementAdvice

    Let's bring all departments together to bring a focus on how we can establish better communication during irregular operations and develope a more organized process between Customer Service, Operations Agents, Ramp Agents, Dispatch, Customer Service Coordinators (CSC), Mechanics, Source of Support (SOS).....etc.....to better communicate to our Customers and better minimize the impact of those irregular operations to our Customers.

    Recommends
    Approves of CEO

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