Southwest Airlines
4.2 of 5 389 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Reviews

Updated Nov 11, 2013

These reviews contributed towards 2014's Best Places to Work recognition. See ratings and reviews for all time.

80 Employee Reviews
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Review Highlights

Pros:
  • "Good health benefits, great 401k matching, good flight benefits if you can use them"
    in 40 reviews
  • "Great benefits - health care, flight benefits, 401K matching, etc"
    in 32 reviews
Cons:
  • "The station where I worked was always understaffed so a lot of mandatory overtime"
    in 22 reviews
  • "The benefits include free (space available travel) and relatively low pay"
    in 11 reviews
  • Show more review highlights

Reviews

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2 people found this helpful  

The most laid back work atmosphere ever!

Source of Support (Current Employee)
Dallas, TX

I have been working at Southwest Airlines full-time for more than a year

ProsThe company boosts that they have never had a layoff. They are very pro-employee and people are truly happy.

ConsThe department I worked in was micromanaged to the second. At times, it was very stressful.

Advice to Senior ManagementDon't forget that the employees have a life outside of work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Best place to work!

Anonymous Employee (Current Employee)
Dallas, TX

I have been working at Southwest Airlines as a contractor for more than a year

ProsAwesome people, a very fun company to work for, great travel benefits!

ConsPay is not too high, some people have bad attitudes

Advice to Senior ManagementGet to know what your Employees really think! There is a lot that doesn't get brought up.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Stil very happy to work for Southwest.

First Officer (Current Employee)
Chicago, IL

I have been working at Southwest Airlines full-time for more than 5 years

ProsGreat place to work, although not perfect I still enjoy coming to work!

ConsWorking through the Air Tran integration.

Advice to Senior ManagementInternational!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work!

Anonymous Employee (Current Employee)

I have been working at Southwest Airlines as an intern for less than a year

ProsComing from the perspective of a former intern, it's a great place to work. The NoLimits intern program is fantastic. They are dedicated to your personal professional development whether you end up working there full time or not. The people are fantastic, you get to fly for free, there are parties every Monday, and you learn a lot on the job! My summer at SWA was probably one of the best summers of my life.

ConsThe work pace is a little slow in some departments and a lot of people stick around just for the benefits.

Yes, I would recommend this company to a friend

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The BEST company I have EVER worked for!

Flight Attendant (Current Employee)
Denver, CO

I have been working at Southwest Airlines full-time for more than 10 years

ProsI have been with Southwest Airlines for over 18 years and can honestly say, I have loved EVER minute of working for this wonderful company!

ConsNone that I can think of!

Advice to Senior ManagementPlease remember the bottom dollar is never more important than how we treat a customer (both internal and external!)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Fun luving company

Ramp Agent (Current Employee)
Boston, MA

I have been working at Southwest Airlines full-time for less than a year

ProsGreat people. Management was very friendly, including those at the top at my station. Very helpful when it comes towards the job. The overtime pay is nice when available.

ConsThe pay is pretty awful starting out. The job is an outdoor position, so if you don't like the weather, you may not like the job. The hours can be pretty brutal.

Advice to Senior ManagementPlease fix our stuff! We constantly have broken equipment that needs fixing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Awesome place to work!

Supervisor (Current Employee)
Albuquerque, NM

I have been working at Southwest Airlines full-time for more than 3 years

ProsThe awesome culture and the LUV that is spread makes Southwest the best place to work in the country. Solid profits, no history of lay offs, and a solid vision makes it the best place to place your future. Awesome benefits and higher than average pay.

ConsBusy, lots of sales, 365 day a year operation. Not really anything bad to say except be prepared to work and be prepared to buy in to the changes 150%. No room for flakiness and no room for absenteeism.

Advice to Senior ManagementBetter communication

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Best Company I've ever worked for

Anonymous Employee (Current Employee)
Dallas, TX

I have been working at Southwest Airlines full-time for more than 10 years

ProsI do have to say that most of what is written about Southwest is true. They do try to put their People first, are Safety conscience in everything they do, and don't take any decisions that impact their Employees or Customers lightly.

ConsThere are times, as I'm sure there are at most Company's, where upper management doesn't consult the subject matter experts directly before making a decision that is clearly not the best, and has to be undone later. They have gotten more into a mode of you have to provide they details to your boss, who has to convey it to their boss, who has to be able to answer all the tough questions for which they are not thoroughly prepared. That can become frustrating at times.

Advice to Senior ManagementBe sure to include the subject experts when making important decisions, and don't expect your direct reports to know it all. That's why it is a Team effort!

Yes, I would recommend this company to a friend

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Awesome Internship

Anonymous Employee (Former Employee)

I worked at Southwest Airlines

ProsBest Place to work at and best experience and best people

ConsNo sponsorship for visa required for work full time.

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1 person found this helpful  

Excellent work environment, salary and benefits

Operations Agent (Current Employee)
Raleigh, NC

I have been working at Southwest Airlines full-time for more than 5 years

Pros-Share a wonderful bond with your co-workers
-Salary and benefits are among the best in the airline industry
-Free travel on southwest and huge discounts on other airlines
-company culture that has been legendary in the airline industry

Cons-long hours, tough schedule for the first couple of 5-7 years.
-Relationship between the frontline and executive employees have dropped dramatically since the air tran buyout.

Advice to Senior ManagementStop worrying so much about numbers and worry more about employee morale. If your employees are happy, then they will be determined to want to do their job to the best of their abilities. Therefore, the numbers will improve,

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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