Southwest Airlines Reviews

Updated July 5, 2015
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4.1
Rating Trends
Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
429 Ratings

Pros
  • The flight benefits are the best too (in 48 reviews)

  • Great benefits with lots of career opportunities (in 44 reviews)

Cons
  • Mandatory overtime can be very tough and rampant depending how staffed your station is (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Pros and Cons

565 Employee Reviews

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  1. Featured Review

    Helpful (1)

    Awesome so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in San Diego, CA
    Current Employee - Ramp Agent in San Diego, CA

    I have been working at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A solid company, room to advance, they embrace creativity and innovation, benefits and flexible work schedules with OT opportunities.

    Cons

    Haven't found any yet and I can't imagine I will find any that will send me running from this company. It has to many perks!

    Advice to Management

    Continue to lead by example!


  2. Work hard play hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Intern in Dallas, TX
    Current Employee - Marketing Intern in Dallas, TX

    I have been working at Southwest Airlines (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    a work hard play hard environment. One of the best companies to work for with lots of enthusiasm for what they do and for each other.

    Cons

    not the easiest to get an entry level position


  3. Station Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in Grapevine, TX
    Current Employee - Senior Administrative Assistant in Grapevine, TX

    I have been working at Southwest Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company does so much for the employees on a day to day basis making them feel loved and needed. The employees feel that there is a family culture and it makes everyone feel more at ease with the customers so that they can give 100% to great customer service.

    Cons

    It seems like sometimes the customers treat some of the employees with disrespect and I have noticed that since the age of technology has come into effect. I feel that the employees work hard at giving their all to customers and sometimes due to weather situations, for an example, some people cannot understand and therefore take their anger out on the employees.

    Advice to Management

    I have been listening to the employees and they love to have food days and more appreciation days to show that they are appreciated. They love to have t-shirts and cups handed out to them and words of encouragement is also helpful.


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  5. Training Scheduling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The Culture and people are the best in the industry!

    Cons

    Lower wages in some jobs, but overall a great company to work for.


  6. Technical Lead

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Treat people well. Fun place to work. Great corporate culture.

    Cons

    For IT positions pay is generally less than market in DFW


  7. Senior Software Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Dallas, TX
    Former Employee - Senior Software Engineer in Dallas, TX

    I worked at Southwest Airlines full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture and really takes care of employees. Worked on some big projects that regularly processed billions of dollars of yearly revenue.

    Cons

    New C-level tech leadership too tentative. Seemed like the goal was to not make mistakes by taking no action.

    Advice to Management

    Value your employees. Don't drag good candidates through a 2 year contract cycle. You can't do that with tech employees in this day and age and expect them to stick around.


  8. Helpful (1)

    Ramp Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Santa Ana, CA
    Former Employee - Ramp Agent in Santa Ana, CA

    I worked at Southwest Airlines full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    It's tough finding positive things about Southwest when I was let go 1 month into the job. But if I had to say anything positive about this company it would be the benefits such as medical, dental, 401k. Also after you fly to Dallas for 1 week for part of your Ramp Agent training you can pick up boatloads of hours. You could work 100 hours if you want to. You can trade shifts with people, work a double shift, or give shifts away.

    Cons

    My experience at Southwest only lasted 1 month unfortunately. In baseball it's 3 strikes and you're out. However at Southwest Airlines, it's 1 strike and you're out. If you violate 1 huge safety rule, you're gone, that's it no more second chances. And this is exactly what happened to me. Be aware of jet blast from an airplane! Long story short I let a car go by while the engines of the airplane were turned on, which is why I got fired. If you don't like short deadlines, and aren't very good with handling stress and pressure then this isn't for you. You have to get your planes out on time, that's just how this business works. A lot of multitasking too. Just read all of the safety instructions and Ramp Agent training books. I wish I would have gotten another chance but that serious mistake cost me my job. Be safe out there for all you new hire Ramp Agents.

    Advice to Management

    From my experience I would say that management shouldn't rush new hires to Dallas for there 1 week training program. There are so many safety issues that you need to be spot on with.


  9. Helpful (1)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL

    I worked at Southwest Airlines full-time (More than 10 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits, great co workers

    Cons

    Management don't back you up at all. Fired people in a blink of an eye. Southwest gets sued a lot by co workers to get there jobs back...smdh

    Advice to Management

    Back your employess


  10. Ramp agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent Phoenix in Phoenix, AZ
    Current Employee - Ramp Agent Phoenix in Phoenix, AZ

    I have been working at Southwest Airlines full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    You can trade days, give away days, and practically make your own schedule to a certain extent. Free flight benefits for you and your family. Excellent 401k.

    Cons

    You will work a lot. Lots of mandatory overtime. Often times there isn't enough staffing to get the job done. Its hard physical work. Very unrewardeding career. Little opportunity for advancement.

    Advice to Management

    Do your job. The supervisors do all of the managing and they are caught between the ramp agents and the managers so. Management needs to step up and take the leadership role when things get out of hand.


  11. pilot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Southwest Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    best job ever . really .No . Really

    Cons

    none . there really are not any worth saying .

    Advice to Management

    keep going



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