Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated December 15, 2014
Updated December 15, 2014
501 Reviews
4.1
501 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
416 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome.. Best regional airline flying today

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Tampa, FL
    Former Employee - Customer Service Agent in Tampa, FL

    I worked at Southwest Airlines full-time (less than an year)

    Pros

    The culture is employees are the what makes the company great. Employees are respected and you are loved.." LUV airlines" isn't just a slogan. Employees are considered as owners and provides outstanding stock options. The history of the airline is unique and is based on mutual respect between employee/employer, and has carried through today.

    Cons

    I really had to dig deep to find a con. I suppose it would be the fact that they are a union company. Some may not see that as a con, but the company already gives everything the union would provide and then some. All fine and dandy except, sign with the union or not, the union dues still come out of your check

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Working with so many new people and personalites. Flight benefits. Great company. Great medical benefits. Great culture!

    Cons

    If you've never worked in the airline industry, you're going to see how rough it can be to work with people who are running late for their flights (which almost always feels like everyone is) and how mean they can be because they will take it out on you when it's not about you at all.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    simply AWESOME

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time (less than an year)

    Pros

    BENEFITS, office culture is amazing

    Cons

    living on crash pad as reserve

    Advice to ManagementAdvice

    keep hiring

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great place to work !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines (more than 3 years)

    Pros

    Lots of opportunity to advance, great benefits, generally nice friendly employees

    Cons

    pay is low but actually highest in industry.

    Advice to ManagementAdvice

    keep doing what you do.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Houston, TX
    Former Employee - Customer Service Agent in Houston, TX

    I worked at Southwest Airlines full-time (more than 5 years)

    Pros

    flight benefits, affordable medical, dental

    Cons

    beginning pay is very low

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Free flights, great 401k and profit sharing, and good medical benefits, flexibility

    Cons

    Working in customer service is not the best job in the world. This job is very monotonous and unchallenging. If you don't use your flight benefits then there is no point to work for an airline. You are worked to the bone.

    No opinion of CEO
  8.  

    Ok, no growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Agent
    Former Employee - Operations Agent

    I worked at Southwest Airlines part-time (more than an year)

    Pros

    Everyone seemed to always be in a happy mood. If you really need a job go for it; not really for people looking for an actual career.

    Cons

    Needs more growth opportunities. Not for career-minded people.

    Recommends
    No opinion of CEO
  9. 4 people found this helpful  

    The Best Airlines and Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Oakland, CA
    Current Employee - Flight Attendant in Oakland, CA

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    I've worked for SWA for 20 years as a Flight Attendant and still love my job. Perks... flying free, making my own schedule, having 18 days off a month, touring all the city's on layover's, making a decent salary and working with great people. Southwest Airlines is an outstanding company to work for.

    Cons

    Commuting. SWA does not have a crew base in L.A. so I commute to OAK and that can get a little stressful at times also being JA'd which means you think your finished for the day and your told you have to fly one more leg. And for New Flight Attendants working all the holidays and being based away from your family. But all this is just part of the job.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Southwest Airlines as an intern (less than an year)

    Pros

    Amazing company with great perks+ Monday party+ very friendly colleagues

    Cons

    less aggressive culture which makes you not sure about how far you can reach after 5 years

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    flight benefits 401k match nice employees

    Cons

    none all is very good

    Advice to ManagementAdvice

    doing good good job people

    Recommends
    Positive Outlook
    Approves of CEO

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