Southwest Airlines Reviews

Updated July 6, 2015
567 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

567 Employee Reviews

Sort: Popular Rating Date
  1. Technical Lead

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Treat people well. Fun place to work. Great corporate culture.

    Cons

    For IT positions pay is generally less than market in DFW


  2. Great company!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Dallas, TX
    Current Employee - Client Services Manager in Dallas, TX

    I have been working at Southwest Airlines (More than 10 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    The pro's are too long to list

    Cons

    turning into a big company feel!


  3. Senior Software Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Dallas, TX
    Former Employee - Senior Software Engineer in Dallas, TX

    I worked at Southwest Airlines full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture and really takes care of employees. Worked on some big projects that regularly processed billions of dollars of yearly revenue.

    Cons

    New C-level tech leadership too tentative. Seemed like the goal was to not make mistakes by taking no action.

    Advice to Management

    Value your employees. Don't drag good candidates through a 2 year contract cycle. You can't do that with tech employees in this day and age and expect them to stick around.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great people-focused company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Dallas, TX
    Current Employee - Captain in Dallas, TX

    I have been working at Southwest Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The job has a flexible schedule, great travel benefits and the people work together as a team. It's fast-paced but rewarding.

    Cons

    You'll spend time away from home several nights each week. It can take a decade to become competitive for hire. Airline pilot is somewhat of an all-your-eggs-in-one-basket career. Upgrading from First Officer to Captain can take more than a decade.


  6. Helpful (1)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL

    I worked at Southwest Airlines full-time (More than 10 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits, great co workers

    Cons

    Management don't back you up at all. Fired people in a blink of an eye. Southwest gets sued a lot by co workers to get there jobs back...smdh

    Advice to Management

    Back your employess


  7. One of the best jobs I've had since graduating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Market Strategy Analyst in Durham, NC
    Current Employee - Senior Market Strategy Analyst in Durham, NC

    I have been working at Southwest Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are really wonderful and the company tries very hard to make sure that each and every employee is happy. I truly believe that this company really appreciates its people.

    Cons

    The company is growing so rapidly that its becoming more disconnected between departments. This is inevitable though in my opinion.

    Advice to Management

    Keep showing your employees the LUV!


  8. Helpful (1)

    Ramp Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Santa Ana, CA
    Former Employee - Ramp Agent in Santa Ana, CA

    I worked at Southwest Airlines full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    It's tough finding positive things about Southwest when I was let go 1 month into the job. But if I had to say anything positive about this company it would be the benefits such as medical, dental, 401k. Also after you fly to Dallas for 1 week for part of your Ramp Agent training you can pick up boatloads of hours. You could work 100 hours if you want to. You can trade shifts with people, work a double shift, or give shifts away.

    Cons

    My experience at Southwest only lasted 1 month unfortunately. In baseball it's 3 strikes and you're out. However at Southwest Airlines, it's 1 strike and you're out. If you violate 1 huge safety rule, you're gone, that's it no more second chances. And this is exactly what happened to me. Be aware of jet blast from an airplane! Long story short I let a car go by while the engines of the airplane were turned on, which is why I got fired. If you don't like short deadlines, and aren't very good with handling stress and pressure then this isn't for you. You have to get your planes out on time, that's just how this business works. A lot of multitasking too. Just read all of the safety instructions and Ramp Agent training books. I wish I would have gotten another chance but that serious mistake cost me my job. Be safe out there for all you new hire Ramp Agents.

    Advice to Management

    From my experience I would say that management shouldn't rush new hires to Dallas for there 1 week training program. There are so many safety issues that you need to be spot on with.


  9. Ramp agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent Phoenix in Phoenix, AZ
    Current Employee - Ramp Agent Phoenix in Phoenix, AZ

    I have been working at Southwest Airlines full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    You can trade days, give away days, and practically make your own schedule to a certain extent. Free flight benefits for you and your family. Excellent 401k.

    Cons

    You will work a lot. Lots of mandatory overtime. Often times there isn't enough staffing to get the job done. Its hard physical work. Very unrewardeding career. Little opportunity for advancement.

    Advice to Management

    Do your job. The supervisors do all of the managing and they are caught between the ramp agents and the managers so. Management needs to step up and take the leadership role when things get out of hand.


  10. Helpful (1)

    Amazing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Louisville, KY
    Former Employee - Customer Service Supervisor in Louisville, KY

    I worked at Southwest Airlines full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pros are endless, the main pros are: The people, the benefits, and the flexibility

    Cons

    There are no cons with this company. It's outstanding. I'm not looking forward to retirement.


  11. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, pays well for call center Union position. Top pay at 10 yrs $26 an hr. Can move around on company

    Cons

    Bad communication, mid management not good.. Call center needs a makeover. In a bad neighborhood. Typical call center politics



Showing 567 of 625 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.