Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

These reviews contributed towards 2011's Best Places to Work recognition. See ratings and reviews for all time.
43 Reviews
4.4
43 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
101 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Project Mgr Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Dallas, TX
    Former Employee - Project Manager in Dallas, TX

    I worked at Southwest Airlines

    Pros

    Good team
    Great support from peers and management

    Cons

    Better training in business understanding

    Advice to ManagementAdvice

    Feedback on performance is not timely

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Very Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Dallas, TX
    Current Employee - Software Engineer in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    There is an excellent corporate culture!

    Cons

    Little job advancement. Stagnant growth in my field of expertise.

    Advice to ManagementAdvice

    Some leaders are incompetent, others are beyond excellent. Our department is currently working on a strategy to level the playing field and I'm extremely grateful.

    Recommends
    Approves of CEO
  3. 2 people found this helpful  

    Satisfied employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    The benefits are good, the work culture and people are also very enjoyable to work with. It's not a stuffy environment and generally speaking it's pretty easy going most of the time. Most people who work here stay for long periods of time because of the culture and benefits.

    Cons

    The company culture can be, at times, a little unprofessional. The salaries tend to be a little below market value and even though the health benefits are really good, the opportunity to advance within the company often seems to be more about popularity than actual job performance.

    Advice to ManagementAdvice

    Management should look at the needs of their employees and realize that in order to grow and have better employees, perhaps there should be more opportunities to grow within the company. Take away the policy of using sick leave (that is a benefit) affecting promotion status, it's ridiculous, sometimes you get sick during the year, it shouldn't keep someone from being able to move into a new internal position or being promoted.

    Recommends
    Approves of CEO
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  5.  

    LUV SWA, But Don't Get Hurt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Agent in Buffalo, NY
    Former Employee - Customer Service Agent in Buffalo, NY

    I worked at Southwest Airlines

    Pros

    Flexible schedule, free flight benefits, 401K match, fun employees. Health care if you need it was good.

    Cons

    Some of the overtime rules were not good, for example; you could close at night getting out after midnight and be forced in for mandatory overtime at 6am, or mandatory OT day after day! The worst is getting hurt on the job.They really don't do anything to help you keep your job. I could not lift anymore. as a result, no job. They would not allow me to do a part of the job at the gate area that required no lifting. It is a true shame because I truly loved my job as a Customer Service Agent and I miss my co-workers and customers who end up being like family. I would definately work for Southwest Airlines again if given the opportunity, perhaps as a reservation agent!!!

    Advice to ManagementAdvice

    Don't turn your back on those employess who gave you many years of excellent Customer Service. Make sure you have a plan to assist us, which you don't offer now. I would gladly come back to assist you in creating a program to help the injured worker...

    The only other thing I would say is to kkep up the good work Southwest, I miss you terribly!

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Southwest Airlines Internship Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern in Dallas, TX
    Former Employee - Intern in Dallas, TX

    I worked at Southwest Airlines

    Pros

    Great people, really awesome benefits for interns, a fun place to work, great organized intern activities, casual dress, opportunities to come back and work upward in the company, best place I've worked.

    Cons

    Dallas might not be your preferred city to live in, the pay is not high compared with internships with other Fortune 500 companies, and unfortunately I was there during the worst of the recession so there was a hiring freeze.

    Advice to ManagementAdvice

    Keep up the good work! I had a great supervisor who really cared about my experience there and also about me having fun and traveling, which was a great perk. This is a wonderful place to intern, and I know, I've had a few other internships with big companies.

    Recommends
    Approves of CEO
  7. 3 people found this helpful  

    Great place to work as long as you are outside of Technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    Great flight and insurance benefits. Best place to work if you need job security.

    Cons

    Technology management is clueless and does not have a vision for the future. Most big projects are outsourced since Technology has a lot of old mainframe type guys sticking around who do very little.

    Advice to ManagementAdvice

    Job security is great but not at the cost of the company. Cut those who don't want to learn or push the business in the right direction. Gary needs to cut almost all of the Technology Leadership ranks. Stop hiring from Pepsi, EDS and Feld Group. These people are dragging us down.

    Approves of CEO
  8. 1 person found this helpful  

    LUV the culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    Best Company culture ever
    Sense of brotherhood
    Great company History
    Excellent former CEO
    Long lasting friendships
    Camarederie
    Travel benefits for self and family

    Cons

    Middle management is very poor. There are some people I would not have hired, since SWA does not like firing people, this only gets worse.
    Slow, laidback attitude.

    Advice to ManagementAdvice

    Clean up the senior management rank. Yes, they have been here for 15 years but they are ruining the fine company started by Herb

    Recommends
    Approves of CEO
  9.  

    very good place to work you do have to work hard ..but you also have time between flights for down time (rest eat etc)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Ramp Agent in Phoenix, AZ
    Current Employee - Ramp Agent in Phoenix, AZ

    I have been working at Southwest Airlines

    Pros

    good people at our level willingness to step in and help you good ,pay after you`ve been there awhile ,great benefits and diversity of job never know what you will be doing or where

    Cons

    have you heard of the (Peter Princible) sp for upper managment that says it all

    Advice to ManagementAdvice

    listen to your frontline people they have been there some of you have .but sooooooooo long ago times they are a`changing

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    The best airline to work for by far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant in Dallas, TX
    Current Employee - Flight Attendant in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    Highest pay scale in the industry, very flexible job, great co-workers, a real family atmosphere for the most part.

    Cons

    Working the holidays can be lonely.

    Advice to ManagementAdvice

    Just keep us strong!

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Maintenance...Almost awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Heavy Structures Maintenance DAL in Dallas, TX
    Current Employee - Heavy Structures Maintenance DAL in Dallas, TX

    I have been working at Southwest Airlines

    Pros

    Southwest maintenance rocks as far as flexibility, pay, benefits, and overall places to work. Pay for a 5 yr mechanic is around $42 hr, leads and inspectors + 6%, time and half after 8 hrs, double time after 12...with paid rest after 24. Three % raises are garunteed for the next 3 year with a 1% bonus every year. Day trades and giveaways are always there and overtime is good, but slowing a bit as the belt tightening has hit everyone. Taking in consideration 9-11, the economy, and this is the airline business, some people still don't realize how good we have it. This truly is the best place to work. I've been here 14 years and hope to stay atleast that much longer.

    Cons

    Mid level management is average at best. Pay prevents most good mechanics from applying for Supervisors. Supervisors have little or no authority ....Shift work prevents good mechnics from being leads. Some, not all, mechanics that have been here a long time, are just along for the ride. Hiring cutbacks, position abolishments, and shift averaging have all but eliminated anyone from moving up. I have moved back seniority wise the last 5 years, which reflects in the shift you can hold, therefore the quality of life you have with your family. Unions have and always will keep the people you want to see get fired...from being fired. They do serve a purpose...but you must have the right people running them...and I'm not sure we do..atleast in DAL.

    Advice to ManagementAdvice

    In the rush to cutback and save money...don't follow other airlines. Take care of your people....not only monetarily, but in their quality of life with their families. Good Morale is everything. It translates to customers and the product you put out. If you want to come to work...life is good. Listen to the workers...they usually know the way.

    Recommends
    Approves of CEO

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