Southwest Airlines Reviews

Updated July 24, 2015
586 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

586 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Best Company Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Dallas, TX
    Former Employee - Flight Attendant in Dallas, TX

    I worked at Southwest Airlines full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Work Environment, Culture, training, Growth with the ability to move around into different departments to gain other experience. Pay and benefits are one of a kind you will likely not find many other companies that can offer better than Southwest.

    Cons

    Union Positions allow employees to take advantage of the company when hardworking employees that don't take advantage of the company make a mistake because they are bound by a union contract you are much less likely to catch a break.

    Advice to Management

    Please look more thoroughly at employees circumstances before you terminate them. I invested my life into Southwest and because nobody looked deeper into my situation I was never given a warning I was just fired. It changed my life forever but I will always respect Southwest.


  2. Helpful (2)

    Great company with a strong foundation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Denver, CO
    Current Employee - Flight Attendant in Denver, CO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Profitable company that has a unique culture, history and work force. Very friendly workplace.

    Cons

    Management has been squeezing every last ounce of money out of the company at the cost of the workforce and customer experience.

    Advice to Management

    Practice what you preach. Company was founded on the ideology of take care of employees and employees will take care of customers. And yet management has been low balling or ignoring multiple union work groups in the company. Hoping to either cut them out entirely or have them all take pay cuts.


  3. pilot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Southwest Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    best job ever . really .No . Really

    Cons

    none . there really are not any worth saying .

    Advice to Management

    keep going


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Customer Service Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Las Vegas, NV
    Former Employee - Customer Service Supervisor in Las Vegas, NV

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Automatically feeling that you belong to a group of people that are hard working, but yet let your hair down type atmosphere. Benefits are a plus, which are excellent, free travel and matching 401K. Even if these weren't in the package deal, to belong to a company that continues to grow is phenomenal.

    Cons

    favoritism, not being noticed by peers in the company for your contributed efforts, gossip and segregation of attitudes in certain areas of the company

    Advice to Management

    Look at the big picture first, then really look at your team that don't have a "label" on them as being part of management. Management grows to become an awesome manager with the input of your hard working agents! Walk in their shoes because you were once there...I did. =)


  6. Helpful (1)

    Technical Lead

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Treat people well. Fun place to work. Great corporate culture.

    Cons

    For IT positions pay is generally less than market in DFW


  7. Helpful (1)

    Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Culture is amazing, work life balance is healthy.

    Cons

    Dated technology on the business side, can't comment on operations side


  8. Helpful (1)

    LUV

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Saint Louis, MO
    Former Employee - Customer Service Agent in Saint Louis, MO

    I worked at Southwest Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    The travel benefits are the incentive...Your co-workers will be the reason you stay.

    Cons

    Lots of mandatory 16 hour days, mental exhaustion


  9. Helpful (2)

    Senior Software Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Dallas, TX
    Former Employee - Senior Software Engineer in Dallas, TX

    I worked at Southwest Airlines full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture and really takes care of employees. Worked on some big projects that regularly processed billions of dollars of yearly revenue.

    Cons

    New C-level tech leadership too tentative. Seemed like the goal was to not make mistakes by taking no action.

    Advice to Management

    Value your employees. Don't drag good candidates through a 2 year contract cycle. You can't do that with tech employees in this day and age and expect them to stick around.


  10. Helpful (1)

    Great corporate atmosphere.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Fun events, casual dress, great experience opportunities, free flights.

    Cons

    Low pay and very crowded work areas.


  11. Helpful (1)

    One of the best jobs I've had since graduating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Market Strategy Analyst in Durham, NC
    Current Employee - Senior Market Strategy Analyst in Durham, NC

    I have been working at Southwest Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are really wonderful and the company tries very hard to make sure that each and every employee is happy. I truly believe that this company really appreciates its people.

    Cons

    The company is growing so rapidly that its becoming more disconnected between departments. This is inevitable though in my opinion.

    Advice to Management

    Keep showing your employees the LUV!



Showing 586 of 647 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.