Southwest Airlines

  www.southwest.com
  www.southwest.com
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Southwest Airlines Reviews

Updated September 22, 2014
Updated September 22, 2014
456 Reviews
4.0
456 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
385 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 44 reviews)

  • Great benefits with lots of career opportunities (in 43 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 22 reviews)

  • the worst thing is terrible work/life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines for more than 10 years

    Pros

    benefits were great, travel free stand by

    Cons

    great place till we bought Air Tran and all they cared about was Air tran employees and left behind the original Southwest employees that made the company who they are

    Advice to ManagementAdvice

    Don't forget about when you started and the help you had.......

    Disapproves of CEO
  2.  

    Unionism!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Phoenix, AZ
    Current Employee - Flight Attendant in Phoenix, AZ

    I have been working at Southwest Airlines full-time for more than 8 years

    Pros

    Flexibility and generous wages. Especially for what you do. The customers are more than accommodating if you show interest. See many new places and new people.

    Cons

    Senior union members are like a vacuum. Always sucking on those around them and actually believe they earned it. It takes forever to get off of working weekends. There is no mandatory retirement. So, it gets very Stael. Average age of the work group is in the 50 year range. their is a disincentive to leave the protection of your union. so get used to doing the same-thing.

    Advice to ManagementAdvice

    Lead and stop taking notes! The majority of managers don't understand that you can actually take a class in Airline management. Their to busy making plans for their weekend. Senior Management needs to make it more clear who is going to lead the company 5 - 10 years from know. two many people treating this company like a cash cow. Taking all they can get.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    At one time great...but not anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Agent
    Current Employee - Operations Agent

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Can trade hours/shifts as much as you want; flexibility to travel for free if there are any open seats; can relocate to other departments or stations

    Cons

    Leadership is terrible...improperly trained or off the street (supervisors); corporate leadership is cheap trying not to give raises & short staffing the company in many departments & stations. Employees are overworked especially if they have junior seniority. Work/life balance is terrible...you literally don't have a life because you are always working. Scheduled hours don't mean anything because right when you think you're about to leave & go home...you have been "mandoed" to work more hours or a whole shift which puts you into a double now...spending anywhere from 17-21 hours at work without leaving. Oh yeah....and you think you have two days off....NOPE! You always get mandoed to work on your first day off so now you only get one day off a week. And if you refuse the mando...the company wants to terminate you so that they can most likely in the future replace you with cheaper labor.

    Advice to ManagementAdvice

    Get some training....understand your employees and the fact that everyone here has a life. Stop the overworking! People can't be expected to be at work all the time when they have lives outside...especially for those with family, kids, and pets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Best company to work for in all of Dallas!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technology  in  Dallas, TX
    Current Employee - Director Technology in Dallas, TX

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    Awesome benefits
    Treats employees like family
    Great room for growth
    Overall, I cannot think of a better company to work for in all of Texas!!

    Cons

    Overall very good company
    The only thing would be to hire on more employees and less consultants. I think too many consultants have all the knowledge

    Advice to ManagementAdvice

    Hire more full timers
    Don't rely on consultants as much

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Network Planning Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Dallas, TX
    Former Employee - Intern in Dallas, TX

    I worked at Southwest Airlines as an intern for less than a year

    Pros

    Good environment. Coworkers are very nice to interns! You can handle practical projects and learn a lot of new stuff from it. Unlimited flight privilege. there are many activities for interns, including career services. So this is an ideal company for new graduates.

    Cons

    No cons I can think of. Maybe the pay is a little bit lower than other companies. 12 dollars per hour

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Wonderful! Very relaxed and conversational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant  in  Las Vegas, NV
    Current Employee - Flight Attendant in Las Vegas, NV

    I have been working at Southwest Airlines full-time for more than 8 years

    Pros

    Employee and customer oriented. Very friendly and warm people

    Cons

    Very fast paced, lots of last minute changes

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Top Notch Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Repairs  in  Dallas, TX
    Current Employee - Repairs in Dallas, TX

    I have been working at Southwest Airlines as an intern for less than a year

    Pros

    Many new and exciting changes are on the horizon for Southwest. If you can, jump on board for the ride.

    Cons

    Enterprise software is outdated and needs upgrades.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Southwest is one of the best domestic airlines when it comes to company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  Dallas, TX
    Current Employee - CSA in Dallas, TX

    I have been working at Southwest Airlines part-time for more than 3 years

    Pros

    flexible schedule, travel benefits, insurance plans, 401k, great company culture and events for a good work-life balance.

    Cons

    In the Dallas station in particular the biggest con was Love Field itself... the station was so old it was very cramped and the AC didnt work well in Summer and Heat didnt work in winter but I am sure all of that has now been resolved with the building of the new terminals.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Ground Ops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at Southwest Airlines full-time for more than 10 years

    Pros

    Overall a great company to work for. Founding father Herb Kellerher was an awesome visionary and well respected leader. His principles always centered around his people and SWA as a "family". Benefits and pay are great.

    Cons

    As the company grows and Leadership changes more mainstream, the culture and morale have been impacted. Contract negotiations have stalled and slowly benefits are being cut back. More part time and contract work is being implemented. Work hours can be challenging.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Dallas, TX
    Former Employee - Senior Software Engineer in Dallas, TX

    I worked at Southwest Airlines as a contractor for more than a year

    Pros

    Accomodating - Reasonably caters to the needs of workers.
    Family oriented - time off given to care for children. Family days on special holidays.
    Friendly work environment. Team outings, lunch, happy hours.
    Opportunity to work on different teams

    Cons

    Benefits are excellent, salary a little sub-par
    Limited work from home opportunity.
    Location is at Love Field, near downtown Dallas, so commuting from the suburbs is a drain.

    Recommends
    No opinion of CEO

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