Southwest Airlines Reviews

Updated April 20, 2015
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  1. Even in a rather volatile industry this company has been a safe haven of stability for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Manchester, NH
    Current Employee - Ramp Agent in Manchester, NH

    I have been working at Southwest Airlines

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flight privileges, profit sharing, ESOP, generous 401(k) matching, good medical insurance program.

    Cons

    Mandatory overtime, no management input bottom up.

  2. Helpful (1)

    Ramp agents and other employees are abused daily at BWI.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Bwi Airport, MD
    Current Employee - Ramp Agent in Bwi Airport, MD

    I have been working at Southwest Airlines full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It would be the benefits, like free flights, but you aren't allowed to take any time off (especially when you want) to actually use the benefits.

    Cons

    70+ hour work weeks for $11 / hour. They make you stay extra hours nearly every shift. If you don't, they threaten to fire you. They make you work days off, whether you've had a day off in weeks or not. If you don't, you will be fired. Almost every employee is lazy but it's okay because they're allowed to be, as long as they show up. The hard workers with a good work ethic pick up the slack because if they don't, they get written up. Supervisors refuse to lend a hand. They aren't leaders, they're slave drivers.

    Advice to Management

    Check out BWI. Really dig in and see what's happening at the manager, supervisor, and every other employee level. If you have THAT many people quitting and being fired on a weekly basis, it should be a BIG red flag that something very wrong is happening. Look at the hours. You're playing a dangerous game making people work that many hours and making them work around extremely heavy machinery. How many people are out on injuries right now? Why do you think that is?

    Stop abusing your employees.

  3. Helpful (2)

    Beware of department Sub-cultures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Change Leader in Dallas, TX
    Former Contractor - Change Leader in Dallas, TX

    I worked at Southwest Airlines as a contractor (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great overall culture depending on which department you are in. By culture I mean after-work roof top parties, culture centers to work in

    Cons

    More contractors then workers. Contractor work covers for lack of knowledge in employees and management. Sub-cultures that applaude incompetence b/c of politics and "personality." Also some people are high off of the SW brand. If you are passionate about your field and are knowledgable dont be surprise if you find yourself frustrated by the smoke and mirrors of how SW chooses to operate.

    Advice to Management

    Verify if the people you are praising are truely competent or are they just taking the credit for other peoples work. Also, because of holding on to certain traditions and practices all in the name of the Southwest Way, too much tunnle vision and short sightedness is how many company "unexpectedly" go under all b/c no one could tell them anything when things seemed to be going good.

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  5. Helpful (2)

    Beurocratic, crappy peer review system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL

    I worked at Southwest Airlines

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flight benefits, not being micromanaged as a flight attendant. I.e. No direct management looking over your shoulder. Easier to shine w your natural personality, and w increased seniority you get nice control over your schedule

    Cons

    Not being recognized by the company for your special people skills, ie with the elderly or children

    Advice to Management

    Peer review promotes cattiness and back stabbing. Union needs more consistency w skill of reps

  6. Helpful (5)

    Worth an experience if you don't have the expectations of full-time conversion of your internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Flight Operations Engineering in Dallas, TX
    Current Intern - Flight Operations Engineering in Dallas, TX

    I have been working at Southwest Airlines as an intern

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Perks!!! Free flights to anywhere in the U.S (they have also added Mexico recently). Casual work atmosphere, work hard-party hard culture, friendly & helpful people around, great location

    Cons

    My position specifically lacked technical challenges. The internship management could be much better and they communicate less frequently during the application process (understandable due to the number of applications)

    Advice to Management

    Give some thought to resource management. Interns can be placed in departments more relevant to their skill set.

  7. Southwest is a company that can offer you a long and meaningful career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You are surrounded by great people who are fun to work with. The senior Leadership has a great shared vision that I agree with and support. A great benefits package some awesome privileges like travel on Southwest.

    Cons

    The departments tend to be siloed and it make it hard to get things done at times. With such a significant Union influence at times change can be slow and not always make sense.

  8. Helpful (19)

    A lot of what you read on Glassdoor is glowing hype by the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captain in Chicago, IL
    Current Employee - Captain in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are senior - you've been through a lot of contracts- so the money is good- but not great- lines to fly- are terrible.

    Cons

    Where do I begin? A lot of what you read on Glassdoor is company hype -as SW has an ENTIRE room devoted to scanning social media to flood the world with their cult kool aid. If they deem this review "negative"- they'll post 5 happy glowing reviews- at least 5 a week saying how FANTASTIC it is to work there. A joke. Having worked there for 28 years, I can tell you - senior people are NOT feeling the kumbaya, yet the comapany continues to flood the world with its "oh we're all so happy here' nonsense. We are not. Pilots-flight attendants, ramp, operations and perhaps the mechanics - all have contracts up and we all haven't had a raise in a long time, while the company reaps record earnings- and top management has given themselves mega (millions) bonuses. The CEO is clueless about life out on the line and has said, his ONLY concern is the return to the shareholders- so forget rank and file. It's quite obvious they he feels about us and it shows.
    The operation has lots of issues and management doesn't get it or want to hear it, resulting for major frustration for front line employees. The OTP is tanking -Advice? listen to the front line employees- they do it ALL and many have excellent insight - have the courage to listen to both the positive ~ and the negative.- and make the needed changes.

    Advice to Management

    Get out- fly the line and WATCH the operation- stop with the kool aid nonsense....that does NOT increase morale. Solving problems on the line does. Back up your employees and empower them to make decisions to get the operation back on time. All top management KNOWS the morale is tanking and they are totally clueless about what to do. This is very very obvious to rank and file. Wake up guys- we know it- we can see it.

  9. Helpful (1)

    Great Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Analyst in Dallas, TX
    Current Contractor - Senior Analyst in Dallas, TX

    I have been working at Southwest Airlines as a contractor (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work culture, lot of opportunities to grow, fun activities all around the year, Deck parties on every Monday with beer snacks and Prizes. Flight benefits.

    Cons

    In some departments work from home is not encouraged. Cafeteria is open only for a specific time slot and doesnt have too many options and is crazily expensive. So if feel hungry before or after the lunch hours you will have to drive out of the campus to get some food.

  10. Helpful (1)

    Great Company, Best Co-Workers Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Denver, CO
    Former Employee - Flight Attendant in Denver, CO

    I worked at Southwest Airlines full-time (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Hard working airline. Lots of fun. Teamwork. Profit sharing, 401K, health benefits. People, People, People. Really great people.

    Cons

    Mergers are challenging. There are always issues. You have to make the best of something you have no control over. Commuting to work is a rough way to live.

  11. Top Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines part-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    plenty of jobs and opportunity to work wherever you want. The BEST benefits anywhere.

    Cons

    Not all supervisors or managers are really qualified or experienced. Dpnt know know how ro properly handle the workforce.

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