Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated December 19, 2014
Updated December 19, 2014
504 Reviews
4.1
504 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
417 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    new to the company and for the most part nothing but great things to say so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA
    Current Employee - CSA

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    this being my introduction into the airline industry, I'm very grateful that I entered with Southwest. Comparing employee morale, company culture, and unique corporate relationship with employees it seems there's no better place to be. Travel benefits are amazing, countless agreements with other airlines plus of course free SA travel on SWA. Flexibility to pretty much get whichever days off you need with the help of shift trading (although what you have to do/ work to get that day off can be brutal). Excellent training for a newbie such as myself to help me feel confident in such a high stress and challenging environment. Floating holiday paid day off every month (except nov dec) adds to flexibility. Mandatory overtime can be tough but compensation is great... double time. Supervisors encouraging and there when you need them to help. So far, company/ station acknowledges when you've handled a difficult task and recognizes you for it.

    Cons

    Mandatory overtime can be very tough and rampant depending how staffed your station is. Mandatory overtime'd into 16 hour+ shifts sometimes. Not enough employees in the gate areas at times, leaving one person dealing with chaotic situations and mobs. Ill fitting/ poor uniforms.

    Advice to ManagementAdvice

    none yet

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Benefits, culture, 401k, work environment

    Cons

    Need to come up with an incentive program to reward the top performers in Technology.

    Advice to ManagementAdvice

    Technology Management - stop trying to be technical and trust your Architects and Leads to provide technical direction. Focus on growing your people and removing barriers to progress.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fantastic company to work for, with encouraging and supportive staff, and fun culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Dallas, TX
    Former Employee - Intern in Dallas, TX

    I worked at Southwest Airlines as an intern (less than an year)

    Pros

    All one big family!! Great company events to attend.

    Cons

    Nothing specific that comes to mind. LUV SWA

    Advice to ManagementAdvice

    Keep on doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Positive and friendly work culture

    Cons

    Cant think of any cons at this time

    Advice to ManagementAdvice

    Time off is limited. Most companies give three weeks. SWA gives 2 weeks.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Horrible experience lots of discrimination at the Phoenix station !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Phoenix, AZ
    Former Employee - Ramp Agent in Phoenix, AZ

    I worked at Southwest Airlines part-time (less than an year)

    Pros

    Travel privileges from day one

    Cons

    They barely hire. But when they do they will bring you on and treat you like a number and replace you. A lot of discrimination and favoritism. They hired me and fired me in the same week and then asked me to write a resignation letter saying I quit? Fishy company ...

    Advice to ManagementAdvice

    Treat your new hires better . Give them a chance you are investing time & money into them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    a growing company that believes in its People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Dallas, TX
    Current Employee - Ramp Agent in Dallas, TX

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    Senior leadership has the company and employees' best interests at heart, which cannot be said for very many airlines. At most airlines the bottom line comes first. I believe there are numerous opportunities for growth within my current department and others.

    Cons

    Southwest does not pay for employee parking for non-managers. I was shocked to learn this, as at the other airlines I worked for parking was paid for. There are some morale problems between frontline employees and managers but that is typical for a large station.

    Advice to ManagementAdvice

    Consider paying for employee parking, it is a requirement for us to do our jobs. I can't ride a bicycle to the airport or fly in on a broom.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    One of the Best Airlines EVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Services Department in Dallas, TX
    Former Employee - Technical Services Department in Dallas, TX

    I worked at Southwest Airlines full-time (more than 10 years)

    Pros

    One of the Best Airlines EVER

    Cons

    Fighting to keep the Corporate Culture as the Company gets bigger, the Culture is less impacting!!!

    Advice to ManagementAdvice

    Stay Humble, your Employees are your first priority, not haw fast you can climb the corporate ladder.

    Remember that many, many people have sacrificed many things to create and maintain the Company the way it is today.

    Leaders, Take Care of your Employees!!!

    Good Luck and God Speed!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    former airtran emplooyee joined the ranks as a former southwest employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines (more than 5 years)

    Pros

    flight and health benefits and cukture

    Cons

    terrible for airtran HDQ transplants

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    It's not the same LUV based airline it was 10 years ago...not for customers or for employees..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Salt Lake City, UT
    Current Employee - Customer Service Agent in Salt Lake City, UT

    I have been working at Southwest Airlines part-time (more than 8 years)

    Pros

    Excellent Benefits, great people to work with..that's all great

    Cons

    Southwest performance has declined dramatically over the last few years and the customers are noticing it and don't like the idea of becoming like the "other airlines"

    Advice to ManagementAdvice

    Go back to being people oriented and not number oriented...Really Care!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Outsourcing is the answer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Southwest Airlines full-time (more than 8 years)

    Pros

    Excellent benefits package as well as nice perks that come from working for an airline.

    Cons

    All software development is being outsourced. In order to keep saying the outsourcing isn't causing layoffs, they just make conditions so bad that people quit. If the people don't quit then they get set up for failure and are fired when they inevitably do fail.

    Advice to ManagementAdvice

    Stop listening to advice from sycophant project managers and overpaid consultants and start believing in your employees again.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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