Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated October 16, 2014
Updated October 16, 2014
471 Reviews
4.0
471 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
396 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 44 reviews)

  • Great benefits with lots of career opportunities (in 43 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Southwest Airlines is a job where on every Friday you can't wait to go back on Monday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in San Antonio, TX
    Current Employee - Customer Service Agent in San Antonio, TX

    I have been working at Southwest Airlines part-time (more than an year)

    Pros

    Very very flexible and the leadership is truly awesome. Working for Southwest has truly been a wonderful experience. This is a company that really takes care of it's employees. The benefits you and your family receive are second to none. Southwest Airlines is a company where you are truly compensated for you hard work.

    Cons

    The Pros at this company will always out weigh the cons.

    Advice to ManagementAdvice

    When you take care of your employee, your employees will always take care of you.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    The job is what you make of it and the opportunities are endless!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    If you get burned out with the current job you can always change jobs and stay with the same Company!

    Cons

    Happiness is a choice and some people are not happy.

    Advice to ManagementAdvice

    Thank you for trying so hard to make Southwest stay successful.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    SWA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Fun Flight attendants that love their jobs

    Cons

    Not enough people to load their bags

    Advice to ManagementAdvice

    Hire more people

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Great place to sharpen career skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Dallas, TX
    Former Employee - Senior Business Analyst in Dallas, TX

    I worked at Southwest Airlines as a contractor (more than an year)

    Pros

    Endles work and complex problems to solve

    Cons

    Endless work and complex problems to solve

    Advice to ManagementAdvice

    strive for sustainability

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Management in Burbank discriminates based on race and sexual orientation!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Burbank, CA
    Former Employee - Customer Service Agent in Burbank, CA

    I worked at Southwest Airlines full-time (more than 10 years)

    Pros

    Great health benefits, decent pay and there is the ability to trade shifts pretty easily.

    Cons

    If you are a minority and/or gay, the Burbank station manager and sups have your back because they are in your clique. Otherwise beware, you will be held to higher standards and disciplined way more than the clique.

    Advice to ManagementAdvice

    Stop being paralyzed by political correctness and participating in the rampant reverse discrimination environment that has been going on for the last 10 years in Burbank.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Southwest says one thing and does something else. One Luv is a crock.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Tracker in Atlanta, GA
    Former Employee - Crew Tracker in Atlanta, GA

    I worked at Southwest Airlines full-time (more than 5 years)

    Pros

    Flight benefits and the pay.

    Cons

    If you aren't liked by the management you will not succeed.

    Advice to ManagementAdvice

    Don't just take the gates in Atlanta and throw away the people that got you there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great atmosphere and culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines as an intern

    Pros

    You really feel valued as an intern, no fetching coffee or making copies! You're doing work in your field with others who really love what they do. The internship program is great, the pay is awesome, the deck parties are fun, and the flight benefits make for a semester unlike any other. Treat this program like a job interview and you're on the right track.

    Cons

    While jobs do open and a lot of interns are hired, some departments are tougher to get into than others. Flying around every weekend means it can be hard to meet other interns. There aren't enough intern events hosted by SWA.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    The best to place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Great people and benefits. 9.3% 401K match, 6.2% profit sharing contribution in 2013, minimal co-pay on health insurance, and attendance rewards program. Anyone who has worked somewhere else and come to SWA understands the stark difference, and so often I see people leave for "greener grass" only to beg us to take them back.

    Cons

    I haven't found any cons to working for SWA. Perhaps because the planes are often full of customers it's a little difficult to fly for free. How can you complain with industry leading pay and 42 consecutive years of profits!

    Advice to ManagementAdvice

    Thank you for setting me up for a great retirement! This is the best company ever

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Amazing company with amazing values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    The company treats their people with respect and a sense of caring that is unparalleled. Cannot put a price on not feeling like just another number in a company of this size.

    Cons

    Not the highest of paying jobs. But, what it lacks in salary it makes up for in culture.

    Advice to ManagementAdvice

    Keep up the great work with communication.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great union job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Agent
    Former Employee - Operations Agent

    I worked at Southwest Airlines full-time (more than 5 years)

    Pros

    Great company culture, ability to advance, strong union, generally fun work environment

    Cons

    Corporate positions can be hard to transfer into, 11 year union pay scale to top out

    Advice to ManagementAdvice

    Encourage union employees to advance their careers

    Recommends
    Positive Outlook
    No opinion of CEO

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