Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated December 19, 2014
Updated December 19, 2014
504 Reviews
4.1
504 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
417 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Outsourcing is the answer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Southwest Airlines full-time (more than 8 years)

    Pros

    Excellent benefits package as well as nice perks that come from working for an airline.

    Cons

    All software development is being outsourced. In order to keep saying the outsourcing isn't causing layoffs, they just make conditions so bad that people quit. If the people don't quit then they get set up for failure and are fired when they inevitably do fail.

    Advice to ManagementAdvice

    Stop listening to advice from sycophant project managers and overpaid consultants and start believing in your employees again.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great for union workers

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Coordinator in Dallas, TX
    Current Employee - Coordinator in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    If you are not in the union it is not such a great place to work.

    Cons

    Great for the Unions - The other folks just get messed around.

  3. 2 people found this helpful  

    Best company I have ever worked for period!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Awesome benefits! Southwest really cares about putting their employees first so that in return their employees put our customers first.

    Cons

    I have worked for many different companies at many different jobs and compared to them, I have no complaints about working for Southwest Airlines

    Advice to ManagementAdvice

    Please continue our legacy of putting your employees first so that we (employees) continue putting all our customers first all the while having fun and luving our job

    Approves of CEO
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  5. 1 person found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Tax Intern in Dallas, TX
    Former Employee - Corporate Tax Intern in Dallas, TX

    I worked at Southwest Airlines as an intern (less than an year)

    Pros

    Southwest Airlines has great company culture and loving environment. Employees are working hard and play hard. Southwest Airlines treat both there customers and employees pretty good.

    Cons

    I personally don't see any cons in Southwest Airlines. This is a great place to work in.

  6. 1 person found this helpful  

    Overall, very good. But watch for the backstabbers, they hide very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations Specialist in Dallas, TX
    Former Employee - Customer Relations Specialist in Dallas, TX

    I worked at Southwest Airlines full-time (more than 10 years)

    Pros

    Dozens of ways to further your career. You just have to determine which direction you want to go.

    Cons

    Being young, 25-35, and with any type of degree will help you advance. If you are older, then it is up to who you know, not what you know.

    Advice to ManagementAdvice

    Go back to being more customer service, and stop basing everything on metrics.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Ramp agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Washington, DC
    Current Employee - Ramp Agent in Washington, DC

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    Great benefits with lots of career opportunities. Lots of overtime. Overtime is double the regular wage.

    Cons

    Although benefits are great it is physical labor

    Advice to ManagementAdvice

    Keep doing what you are doimg

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    I was an intern at Southwest Airlines for the summer of 2014. It was an incredible experience!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    1. Amazing company culture
    2. Everyone is friendly
    3. The Company utilizes interns and treats them like employees

    Cons

    1. Huge company & internship program

    Advice to ManagementAdvice

    This was an amazing internship experience.... can't think of anything bad to say!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company with a culture that is fun loving and spirited

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Great travel benefits and competitive salary

    Cons

    Contract negotiations can draw out longer then needed

  10.  

    Amazing co-workers and leadership but upper level management/Corporate is out of touch with the rest of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent

    I worked at Southwest Airlines full-time (more than an year)

    Pros

    Amazing co-workers. Travel benefits. Fun job.

    Cons

    Corporate is completely out of touch with the rest of the company. CEO Gary Kelly gives a good impression of caring about his employees but lacks in sympathy and LUV. Very Money minded.

    and the sometimes 16-23 hour shifts.

    Advice to ManagementAdvice

    Lower level management....amazing. Keep up the great work!
    People at HQ in DAL...Learn some empathy.

    Once you leave you can never come back? Really?

    Recommends
    Disapproves of CEO
  11. 2 people found this helpful  

    Salary Low for length of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    The Travel Benefits are great!

    Cons

    Low Salary for being here 23 years.

    Recommends
    No opinion of CEO

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