Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated October 23, 2014
Updated October 23, 2014
474 Reviews
4.0
474 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
399 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 45 reviews)

  • Great benefits with lots of career opportunities (in 43 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    The best to place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 10 years)

    Pros

    Great people and benefits. 9.3% 401K match, 6.2% profit sharing contribution in 2013, minimal co-pay on health insurance, and attendance rewards program. Anyone who has worked somewhere else and come to SWA understands the stark difference, and so often I see people leave for "greener grass" only to beg us to take them back.

    Cons

    I haven't found any cons to working for SWA. Perhaps because the planes are often full of customers it's a little difficult to fly for free. How can you complain with industry leading pay and 42 consecutive years of profits!

    Advice to ManagementAdvice

    Thank you for setting me up for a great retirement! This is the best company ever

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Amazing company with amazing values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    The company treats their people with respect and a sense of caring that is unparalleled. Cannot put a price on not feeling like just another number in a company of this size.

    Cons

    Not the highest of paying jobs. But, what it lacks in salary it makes up for in culture.

    Advice to ManagementAdvice

    Keep up the great work with communication.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great union job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Agent
    Former Employee - Operations Agent

    I worked at Southwest Airlines full-time (more than 5 years)

    Pros

    Great company culture, ability to advance, strong union, generally fun work environment

    Cons

    Corporate positions can be hard to transfer into, 11 year union pay scale to top out

    Advice to ManagementAdvice

    Encourage union employees to advance their careers

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Amazing! Everyone is so great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Definitely room to grow! everyone is so great. It really is like a big fun family! Also the benefits are awesome. Free flying is fantastic and it gives you opportunity to travel

    Cons

    when youre new the left over hours kind of suck but it gets better! other than that theres nothing I hate!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fun so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Agent in Oklahoma City, OK
    Current Employee - Operations Agent in Oklahoma City, OK

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Good atmosphere . lots of different things to keep you busy. Flexible management (sometimes). Work actually fun.

    Cons

    Work Schedule (based on seniority), stressed time constraints daily work tasks.

    Advice to ManagementAdvice

    Be more interactive with your employees

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome culture, great place to intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Software Engineer in Dallas, TX
    Former Employee - Associate Software Engineer in Dallas, TX

    I worked at Southwest Airlines as an intern (less than an year)

    Pros

    Their internship program is spectacular. Many opportunities exist to see the different departments of the business and just about everyone in the company is willing to set up a meeting with you. Lots of after-work activities exist and the benefit of free flights is great.

    Cons

    Work was not always evenly distributed. There were weeks with lots of downtime and others with almost no downtime. However, as an intern, it gave me more time to explore the company and was not necessarily a bad thing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Exciting Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Challenging and meaningful work. Friendly coworkers. Fun work environment

    Cons

    People don't leave the company very often so advancement can be tough

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Dallas, TX
    Current Employee - Senior Software Engineer in Dallas, TX

    I have been working at Southwest Airlines as a contractor (more than 3 years)

    Pros

    Up-to-date technology, fun culture, good work-life balance.

    Cons

    Nothing worth noting to say here.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Is there a better place to work?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Most encouraging place I have ever worked at.

    Cons

    We have some dead weight, that is hard to get rid of in our culture.

    Advice to ManagementAdvice

    Do not be afraid to spend money for the best money can buy us, not with what we can make do with. It will pay benefits into the future

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Culture, Constant ReOrg Churn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Culture, genuine caring for teams, culture center with free coffee, opportunities for volunteerism.

    Cons

    Constant growth, merging, re-organizations, too few resources, too many disparate systems. Sometimes the culture can be "forced" and when stress is high and you're behind on deadlines, it's hard to take a day off to go play games.

    Advice to ManagementAdvice

    Stop reorganizing and land somewhere. Resource issues need to be addressed. Work-life balance is very much out of balance. Consider some more current trends in benefits (unlimited PTO) and modern review policies (no numbers). Might want to consider not evaluating people on their "cultural" activities when they're basically working 24/7. Not cool.

    Recommends
    Positive Outlook
    Approves of CEO

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