Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated December 17, 2014
Updated December 17, 2014
501 Reviews
4.1
501 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
416 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Business Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Consultant in Dallas, TX
    Former Employee - Business Consultant in Dallas, TX

    I worked at Southwest Airlines full-time (more than 3 years)

    Pros

    People, Personal Growth, Culture, Pride of working for this company, Perks. Plenty of reasons why I loved this company and my job

    Cons

    Compensation could be better, Promotions are very hard to get and reserved to help other tenured employees

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Dallas, TX
    Current Employee - Senior Associate in Dallas, TX

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Nice people and working environment. Good infrastructure for the working environment. Job security, very good management, fun activities around the clock, best health benefits.

    Cons

    It would be great to have pay complement all other factors in PROS.

    Advice to ManagementAdvice

    Identify opportunities to improve pay for employees.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Best company to work for in all of Dallas!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technology in Dallas, TX
    Current Employee - Director Technology in Dallas, TX

    I have been working at Southwest Airlines full-time (less than an year)

    Pros

    Awesome benefits
    Treats employees like family
    Great room for growth
    Overall, I cannot think of a better company to work for in all of Texas!!

    Cons

    Overall very good company
    The only thing would be to hire on more employees and less consultants. I think too many consultants have all the knowledge

    Advice to ManagementAdvice

    Hire more full timers
    Don't rely on consultants as much

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    A Company that truly does care

    Cons

    Odd shifts, constantly changing schedules, low man on poll gets shaft

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    I've worked as a pilot at 3 Major Airlines and Southwest is the only airline that treats its employees as an asset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot (First Officer) in Chicago, IL
    Current Employee - Airline Pilot (First Officer) in Chicago, IL

    I have been working at Southwest Airlines full-time (more than 8 years)

    Pros

    Positive work environment created by a healthy working relationship between management and labor. Outstanding benefits and great job security.

    Cons

    Preserving the 'corporate culture' is becoming more and more difficult as we become larger and the company hierarchy expands.

    Advice to ManagementAdvice

    Negotiate contracts on time or we too will become like the 'legacy' airlines who experience tempestuous dealings with their labor groups

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Top Notch Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Repairs in Dallas, TX
    Current Employee - Repairs in Dallas, TX

    I have been working at Southwest Airlines as an intern (less than an year)

    Pros

    Many new and exciting changes are on the horizon for Southwest. If you can, jump on board for the ride.

    Cons

    Enterprise software is outdated and needs upgrades.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company that has many values. The workers make it great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Great pay, benefits are cheap, unionized.

    Cons

    clashing between union members, management and company.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Network Planning Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Dallas, TX
    Former Employee - Intern in Dallas, TX

    I worked at Southwest Airlines as an intern (less than an year)

    Pros

    Good environment. Coworkers are very nice to interns! You can handle practical projects and learn a lot of new stuff from it. Unlimited flight privilege. there are many activities for interns, including career services. So this is an ideal company for new graduates.

    Cons

    No cons I can think of. Maybe the pay is a little bit lower than other companies. 12 dollars per hour

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Wonderful! Very relaxed and conversational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Las Vegas, NV
    Current Employee - Flight Attendant in Las Vegas, NV

    I have been working at Southwest Airlines full-time (more than 8 years)

    Pros

    Employee and customer oriented. Very friendly and warm people

    Cons

    Very fast paced, lots of last minute changes

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Southwest is one of the best domestic airlines when it comes to company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Dallas, TX
    Current Employee - CSA in Dallas, TX

    I have been working at Southwest Airlines part-time (more than 3 years)

    Pros

    flexible schedule, travel benefits, insurance plans, 401k, great company culture and events for a good work-life balance.

    Cons

    In the Dallas station in particular the biggest con was Love Field itself... the station was so old it was very cramped and the AC didnt work well in Summer and Heat didnt work in winter but I am sure all of that has now been resolved with the building of the new terminals.

    Recommends
    Positive Outlook
    Approves of CEO

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