Southwest Airlines Reviews

Updated July 30, 2015
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589 Employee Reviews

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  1. Helpful (2)

    Just a machine without a heart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Atlanta, GA
    Current Employee - Ramp Agent in Atlanta, GA

    I have been working at Southwest Airlines full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The best thing, by far is the people I work with. Willing to lend a hand when needed to get a very physically demanding job done.

    Cons

    The worst part of this job is the inconsistent management. Some of the sups are good, while others have no people skills. Another bad thing is the lack of a new contract and the concessions the company wants us to make. Another problem is the "bags fly free"policy and the on the job injuries the unlimited bags cause. Now the bigger planes are making it worse because there are never enough people to work the larger planes. Mandatory overtime every weekend. No work/life balance.

    Advice to Management

    Limit the "bags fly free" to one per customer. Strictly enforce the weight fees for overweight bags. Quit being such misers and come to an agreement on the contract. Realize that without the baggage handlers, the planes will sit on the tarmac and not make any money. Hire more people and quit making people give up their personal lives for the job.


  2. company review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I would definitely recommend this Awesome company servant heart warrior spirit loving caring attitude great great great company to work for

    Cons

    No major cons to list..............


  3. great work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to work

    Cons

    none at all weeks episode


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I found my calling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Business Analyst in Dallas, TX
    Current Employee - Associate Business Analyst in Dallas, TX

    I have been working at Southwest Airlines full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture of LOVE is unparalleled anywhere

    Cons

    I have absolutely nothing bad to say


  6. Great company with fun culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Strategy Analyst in Dallas, TX
    Current Employee - Marketing Strategy Analyst in Dallas, TX

    I have been working at Southwest Airlines full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Wonderful benefits - insurance, 401k, free non-rev travel on SWA, profit sharing

    Cons

    Are salaries competitive compared to other airlines?

    Advice to Management

    ..


  7. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome benefits Friendly people Open atmosphere, meaning that you can interact casually with Senior Leaders Fun LUVing Company

    Cons

    The pay for some depts isn't competitive

    Advice to Management

    You can't please everyone


  8. Great company... going through its growing pains as it re-invents itslef

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    When you are an employee you really feel like you belong to a family A very relaxed casual environment, shorts and sandles

    Cons

    Too many contractor. Seems to me that the company is being used as a stepping stone

    Advice to Management

    Try to keep you knowledge in house, the contractor are too flaky as they will simply leave the company for a better job and will take that knowledge with them... god knows they do not document anything


  9. Helpful (6)

    Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Baltimore, MD
    Former Employee - Flight Attendant in Baltimore, MD

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing culture, co-workers, benefits!!!! The top airline to work for in the industry based on Southwest's contract alone.

    Cons

    You have to be willing to commute, if you do not live in your base city.


  10. Retired Captain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Boeing 737 Captain in Orlando, FL
    Former Employee - Boeing 737 Captain in Orlando, FL

    I worked at Southwest Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Outstanding airline and company! 40 plus years of annual profits, never an employee layoff, treats "employees and passengers" like "Internal Customers and External Customers" like a "Big Family". It was the best of 8 airlines for me and one of the most unionized airlines with no strikes ever in its history, other than a one day one by the mechanics in its early days as an airline.

    Cons

    May not get the city of your choice for a long time.

    Advice to Management

    Keep the Herb and Colleen philosophy.


  11. Helpful (1)

    Company in transition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations/Cargo Agent in Indianapolis, IN
    Former Employee - Operations/Cargo Agent in Indianapolis, IN

    I worked at Southwest Airlines

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The current contracts for ground operations (ticket counter, ramp, cargo, operations) are pretty good. After 11 years or so you make $27 an hour, you have 4 weeks paid vacation, 10 floating paid holidays plus 2 set paid holidays, 1 paid sick day per month that can be saved up to a very large number of days in a bank (forget the exact number), matching 401k, profit sharing, and really good health insurance.

    Cons

    A few years ago the company was ran by an amazing man; Herb Kelleher. He actually gave a crap about the employees. He was replaced by the CFO when he retired. All Gary Kelly gives a crap about is $$$. The once great culture of Southwest Airlines is dead. The idea that management and employees were a team is dead. The ramp, ops, and cargo contract has been under negotiations for 4 years with no end in sight. The company makes record profits every quarter; but management wants concessions from the workforce. I fear Gary is trying to follow in the footsteps of the infamous Frank Lorenzo. The future may not be bright for Southwest. Hire on at your own risk. Besides the dim future there are some more immediate cons. When you start you will work nights, weekends, and every holiday. You will be given mandatory overtime out the wazoo. Its not uncommon to work until 1or 2 am. and then be required to come back at 4 or 5 am. due to ridiculously low staffing quotas. They will work you until you become ill from exhaustion; then they will gripe when you call in sick. Of course the supervisors will be sitting in their office drinking coffee with their feet propped up when they tell you how lazy you are for calling off.

    Advice to Management

    You guys are idiots. If you wanted to get control of labor costs you could have done it years ago. If you had offered the union a 2 tier pay scale with some nice incentives for the current employees; the negotiations would have lasted 6 mos. Do you really think current employees care what future employees will be paid? You could have lowered the pay scale dramatically, and then you could have offered a GOOD buyout for the old timers. In the 4 years you have been jerking around you could have recouped the money from the buyout, and drastically reduced labor costs. Quit acting like Lorenzo trying to break the unions, and start working with them.



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