Southwest Key Programs

  www.swkey.org
  www.swkey.org

Southwest Key Programs Reviews

Updated October 31, 2014
Updated October 31, 2014
14 Reviews
2.5
14 Reviews
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Juan Sanchez
11 Ratings

Employee Reviews

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  1.  

    Southwest Key is a good company to get your "feet wet" in social services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Juvenile Trackier in Hinesville, GA
    Former Employee - Juvenile Trackier in Hinesville, GA

    I worked at Southwest Key Programs part-time (less than an year)

    Pros

    One of the best pros for this company is the excellent training that is given at time of employment as well as an on-going.

    Cons

    Working as a juvenile tracker, your schedule will definitely not have a work-life balance. Juvenile Tracker hours can vary from early morning to late at night.

    Advice to ManagementAdvice

    Advice to Management - add perks for a job well done.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    SWK is a great employer with great employee benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Post Release Worker
    Current Employee - Post Release Worker

    I have been working at Southwest Key Programs full-time (less than an year)

    Pros

    I enjoy my job... helping others and working from home. It is the most rewarding job ever. I work from home, so there is a lot of online communication with supervisors. The company provides everything I need from internet to a laptop, phone, etc. It is the best job I've ever had.

    Cons

    Challenges? Maybe not having a coworker to gossip with, not very many cons. You just need to stay on top of your responsibilities.

    Advice to ManagementAdvice

    Management is great. Good communication with all staff members.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Just a position to do while you look for something better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Youth Tracker in Atlanta, GA
    Current Employee - Youth Tracker in Atlanta, GA

    I have been working at Southwest Key Programs part-time (more than an year)

    Pros

    It's easy to work another job while being a tracker...that is until they become short staff. Also, there is potential to apply for opportunities in other states, however you must be bilingual.

    Cons

    You work in the evening beginning and visit juveniles who dwell in dangerous neighborhoods. You have to visit all the kids before midnight, and then head back to the office to type case notes. Be prepared to work way past midnight, and leave the office alone. Not much support from upper management, and the only thing they are concerned about is making sure that they keep a full # of kids on the program so the program continues to get funding. They don't care about helping the youth, yet state this in their mission. Nonprofit...hmm, more like for-profit.

    Advice to ManagementAdvice

    Restructure the Youth Tracking services! It makes no sense, and does nothing to help the community.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    If you can think for yourself, do not work at East Austin College Prep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Key Programs full-time (more than an year)

    Pros

    Opportunity to help students in need.

    Cons

    Tyrannical administration who hide beneath the facade of "helping kids." Upper level admin have a thing for hiring inexperienced staff who drink the Kool-Aid and do not question the unethical operations going on at the school. Test scores reflect the poor education the kids receive. Huge conflicts of interest going on between Southwest Key and East Austin College Prep. Unsafe environment for students and staff.

    Advice to ManagementAdvice

    Retire. Move on. Consider someone by their qualifications and commitment to students--not who they know or what consulting job they will get you.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Great career and personal growth straight out of college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinician in Houston, TX
    Current Employee - Clinician in Houston, TX

    I have been working at Southwest Key Programs full-time (more than an year)

    Pros

    - surprisingly competitive salary for someone in the mental health field with little experience.
    - Awesome team leader who places a high focus on individual clinical growth.
    - Continuing Education is always a priority to team leader.
    - The company pays for mostly all CEUs and will also pay for employee to attend yearly counseling conferences all expenses on conference (hotel, conference cost, food) is paid by the company. May have to wait 1 to 3 months for meal reimbursements though.
    - Team leader wants for all clinical staff to obtain full licensure in their field.
    - All licenses (LPC, LMFT, LCSW) are respected by team leader and clinical directors.
    - The company reimburses some your clinical supervision on a quarterly basis.
    - Coworkers in the department are all talented and caring individuals who will offer a helping hand whenever it is needed.
    - Clients are great to work and the best part of the job.

    Cons

    - Constant changes to paperwork procedures.
    - There are several times a year when you are busy literally every minute of the day. because of this you cannot waste any time, you must be excellent at organizing your work priorities.
    - even if you are great at organizing your workload you may find yourself working extra hours due to a high caseload.
    - Since you are a salary paid worker, overtime is nonexistent.
    - Staff from other departments have general confusion about what Clinicians job duties are.

    Advice to ManagementAdvice

    - Trust your team leaders more and listen to the things they have to say.
    - learn that employees who have a strong work-life balance will always be the most productive employees.
    - Understand that in order for this company to achieve a stronger voice and respect in the mental health community you need to continue investing in your employees career growth. That includes paying your employees a competitive salary after they have achieved a full independent licensure.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Casa Reliant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Youth Care Worker in Houston, TX
    Current Employee - Youth Care Worker in Houston, TX

    I have been working at Southwest Key Programs full-time (more than an year)

    Pros

    It's truly a rewarding experience what you do at Southwest Key Programs, and the opportunities for growth are limitless.

    Cons

    The entire program is unorganized, poorly managed and your coworkers are under-educated, lazy, whiny, and don't follow any form of policy and procedure when it comes to caring for the clients.

    Advice to ManagementAdvice

    Fire your current Shift Leaders and replace them with competent individuals that actually want to be there for themselves, the clients, and the program.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    No regrets....I guess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Key Programs full-time (more than 5 years)

    Pros

    Good mix of cultures and personnel. Enjoyable and reasonable expectations. Team culture for the most part. Results orientated. Flexible in work parameters

    Cons

    Very much "our team vs. your team". Little input acted upon. Executives will ask for it, but then ignore it. Does not always appreciate any department that does not deal with funds.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great mission, difficult management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Key Programs

    Pros

    Southwest Key does some incredible work in its mission to help kids. Being a part of that is what has kept me here. Benefits are good for full time employees. Some signs of improving the negatives about the company.

    Cons

    Low salary, little opportunity to advance. Unreasonable expectations of employees. Culture of blame.

    Advice to ManagementAdvice

    Develop and trust your middle management staff.

    Positive Outlook
    Approves of CEO
  10.  

    Great Company as a whole, locally not so great on the RD side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Abilene, TX
    Former Employee - Anonymous Employee in Abilene, TX

    I worked at Southwest Key Programs full-time (more than an year)

    Pros

    Great benefits, try to boost morale

    Cons

    current RD has little to zero knowledge, to militant in management, asks for middle management input but does not listen.

    Advice to ManagementAdvice

    Not great on pay; promised to come in and clean up what the last couple of contractors did not do well. Still promising. Still broken. Instill loyalty by doing what you say and keep the most knowledgeable. Make sure the person at the top (locally) knows how sort and respond to emails and properly use their technology to meet deadlines. heard from a former co-worker that they had just received a response to an email sent to the RD in April and it was August. the response was too late. I seriously see the current contractor being exited soon and that is really sad. Some very talented people still work there and they are not valued. I do not believe the contract manager is hard to please; she just expects talented people to do work.that reflects a job well done every time not sporadically or when there is a deadline.
    I would not recommend employment locally but would in other Southwest Key areas.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Walking on egg shells everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pleasant Hill, CA
    Former Employee - Anonymous Employee in Pleasant Hill, CA

    I worked at Southwest Key Programs full-time (more than 3 years)

    Pros

    Enjoyed my job and working with co-workers

    Cons

    Terrible management. Despite numerous complaints from staff about local management, nothing was done!!! Low pay!!

    Advice to ManagementAdvice

    Corporate management needs to make unannounced visits and listen to what staff has to say when you visit. Don't ignore staff complaints and don't protect bad program directors. Staff is the heart beat of the program, they do all of the hard work!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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