Specialized Loan Servicing

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Specialized Loan Servicing Reviews

Updated February 24, 2015
Updated February 24, 2015
22 Reviews
2.2
22 Reviews
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John Beggins
9 Ratings

Employee Reviews

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  1.  

    Not bad or a good working experience just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Controls Coordinator
    Current Employee - Business Controls Coordinator

    I have been working at Specialized Loan Servicing full-time (more than 3 years)

    Pros

    Great benefits, will promote from within. Stand-up company will do the right thing.

    Cons

    Terrible company culture not very diverse.

    Advice to ManagementAdvice

    Spend more time in educating your employees and increase interdepartmental training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A wonderful opportunity, and learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Default Support Representative in Highlands Ranch, CO
    Former Employee - Default Support Representative in Highlands Ranch, CO

    I worked at Specialized Loan Servicing full-time (more than a year)

    Pros

    Working in an environment with knowledgeable co-workers that are always willing to take the time to assist others, and work as a team to get deadlines met. I also, learned a lot in a short period of time with this company. The knowledge is something that is useful for a life time, so its definitely priceless!

    Cons

    We were very low staffed in our department. Deadlines have to be met in this line of work so the only con I can think of is the amount of work required to complete. It was a bit overwhelming, but absolutely rewarding.

    Advice to ManagementAdvice

    I think that it is very important to complete annual reviews in a timely manner. The employees work extremely hard to ensure quality, and quantity by deadlines. I believe employees would feel more valued if the review of work was completed in the same manner.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Most unprofessional, unethical, two faced managers I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Valuations Analyst in Highlands Ranch, CO
    Former Employee - Valuations Analyst in Highlands Ranch, CO

    I worked at Specialized Loan Servicing

    Pros

    Great view of mountains, period.

    Cons

    Time clocks / overly micromanaged / low wages / atmosphere feels like you are easily replaceable / new staff persuaded going for lunch pick ups for managers.

    Advice to ManagementAdvice

    Hey over paid unaccomplished managers, this is not high school.(although half of you didn't actually finish). Don't talk behind others backs about staff to other staff, then turn around and kiss the staff you were just criticizing. Learn what your team actually does, and not worry about what bronco seats/bottles of wine or gift cards your getting from your agents. Per company----no accepting gifts, but I guess that's an exemption to you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Very reactionary, no overall roadmap for where they need to go, high degree of animosity between Business and IT.

    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Specialized Loan Servicing

    Pros

    The location and the people in my immediate department.

    Cons

    Everyday is another crisis. Management ignores the problems. Pay is well below what you can get somewhere else.

    Advice to ManagementAdvice

    Hire some people who know how a good company should be run and then listen to their suggestions.

    Doesn't Recommend
  6. 1 person found this helpful  

    Currently working for this company for 1 year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Highlands Ranch, CO
    Current Employee - Anonymous Employee in Highlands Ranch, CO

    I have been working at Specialized Loan Servicing

    Pros

    There are not many pros. Just that it is a job and you get a paycheck.

    Cons

    Failing CFPB compliance.Management has no idea of what their subordinates job consists of. They make policy, and system changes with no notice and no foresight, of what affects the change will have on the system, other departments, government guidelines or customers. They also make changes mid month that affect the incentive pay you expect to get. Nothing is consistent from day to day on how to handle calls. The incentive is a joke because it is nearly unattainable and if you get lucky it is nowhere near what you were told to expect upon hire. You are told that a policy is a certain thing, but if a call is escalated management will cave, making you seem like a liar for upholding the policies they put in place. Management will lie right to your face. SLS looks for any reason to not pay incentive that is earned by hard work. The base pay (which is basically what you will get) is way below industry standards. Training is a joke. There is more but I hope people get the point.

    Advice to ManagementAdvice

    Listen to your employees, they really do know more about products and government guidelines than you do. Support them instead of working against them. Treat your employees with respect and value them as assets, so the turn over lessen, and you will keep seasoned knowledgeable employees, instead of training them for another company. Be proactive when issues are identified by you employees instead of reactive only when a lawsuit or fine is imposed when.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Disorganized and unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Specialized Loan Servicing

    Pros

    The company pays fairly good wages without a need for a college degree. There are a lot of opportunities for advancement in the lower level positions. The facilities are clean, a nice cafeteria, and access to a small gym.

    Cons

    The company has no idea what the other hand is doing. Department policies aren't congruent. Management is sloppy, uninvolved with technical issues, micromanage, and spend more time contradicting themselves. Worst yet is the fact that they continue to process the same unethical practices that caused the entire review of Bank of America and others. Their computer systems are always down, and they have incompetent people running the business analyst departments. This company is one of the worst examples I have ever seen of pure nepotism.

    Advice to ManagementAdvice

    Rather than spending time behind closed doors and working on your own advancement, spend more time listening to your employees and interacting with them. Also, don't back track on bonuses and incentives it only makes employees more upset.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Run and hide, the corporate monsters are coming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Highlands Ranch, CO
    Current Employee - Anonymous Employee in Highlands Ranch, CO

    I have been working at Specialized Loan Servicing full-time (less than a year)

    Pros

    My co-workers are pretty awesome, and I am pretty happy with the facilities offered (gourmet-like cafeteria, 24/7 gym).

    Cons

    This company went lop-sided very quickly. What apparently began as a warm, well-connected, efficient organization filled with experience and expertise suddenly unraveled into a mess and constant disaster-zone. I work in a department that was considerably the most respected, highest paid, and most sought-after; however, the constant lack of support and focus from upper-management has rapidly turned our department into a joke. In addition, there is no direction or competent training, which is coupled with constantly broken systems (I mean system issues that literally put production at a stand-still for months), so one could imagine how little you get done when upper management is nowhere to be found to actually deal with these problems. But rest assured, when the breakroom TV goes down, they'll have it replaced and ready to go before this afternoon's post-game recaps (go Broncos/Nuggets/Rockies!).

    Advice to ManagementAdvice

    Resign and replace.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Overworked / Under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Highlands Ranch, CO
    Current Employee - Anonymous Employee in Highlands Ranch, CO

    I have been working at Specialized Loan Servicing full-time (more than 3 years)

    Pros

    Flexibility, options to work from home when needed, good PTO policy if you are grandfathered under the old SLS PTO policy

    Cons

    Overworked, underappreciated and stressful. SLS has grown too much too fast and the growing pains are being felt amongst all. There has been a mass exodus of employees and management in the past year - many who have worked there 10 years. SLS used to be a much nicer, smaller, intimate environment where departments worked together toward a common goal. Currently, the atmosphere is one of finger pointing and an 'us vs.them' mentality. There is no camaraderie and the blame game is played often. Upper management is mostly to blame for the current negative climate at SLS.

    Advice to ManagementAdvice

    There are a few SVP's that are creating the current climate at SLS. If they were let go, there would probably be a vast improvement.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Horrible pay, over worked, less then cost of living annual raises. Go ANYWHERE else, but DON'T work at SLS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A in Highlands Ranch, CO
    Current Employee - N/A in Highlands Ranch, CO

    I have been working at Specialized Loan Servicing full-time (more than a year)

    Pros

    Health benefits are the only reason.

    Cons

    Company culture is one of mistrust, reactive instead of proactive management, and exceptionally top heavy in management. This equates to management getting paid very well, while all the entry-level worker live paycheck to paycheck. Turnover rate in the company is over 30%, with over 45% of the people in my very important department actively looking outside the company for another job.

    Advice to ManagementAdvice

    Listen to your lower level employees, PAY your employees a livable wage for their hard work, stop the Nazi tactics on how you treat your employees, and no pasta for a Christmas party, but a REAL Christmas party like two years ago. Show your employees you care, with more then a garbage plastic SLS cup, with a $5 Starbucks card inside.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Company's rapid growth will end up being its demise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Former Employee - Anonymous Employee in Highlands Ranch, CO

    I worked at Specialized Loan Servicing full-time (more than a year)

    Pros

    The benefits are very good! Just like any organization there are great people and not-so-great people. The company is growing and positions are being created. There are a lot of technically/industry experienced people.

    Cons

    Because the company is growing so quickly there are significant growing pains. Work loads are unrealistic. Overtime expectations are unrealistic. Not a lot of work-life balance in many departments.

    Advice to ManagementAdvice

    Hire more people. Show you want to promote from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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