Specialty's Cafe & Bakery

  www.specialtys.com
  www.specialtys.com

Specialty's Cafe & Bakery Reviews

Updated November 17, 2014
Updated November 17, 2014
65 Reviews
2.8
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dawn Saxton
13 Ratings

Review Highlights

Pros
  • High energy, meet great friends, no weekends, fast paced, not horrible hours (in 6 reviews)

  • Strong chance of a M-F schedule, which is hard to find in the restaurant industry (in 5 reviews)


Cons
  • Very high turnover rate, even in management (in 5 reviews)

  • Thus,putting more work on the employees and having them get it done in the same amount of time, for the same amount of pay (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Specialty's Cafe & Bakery

    Pros

    Great company to work for

    Cons

    Turnover is sometimes high at certain stores

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very Detailed oriented

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Specialty's Cafe & Bakery

    Pros

    - no late night
    - most stores are open mon- fri 6am-6pm
    - fun place to work
    - huge opportunity to advance
    - great coffee!!!
    - excellent training program
    - high standards (this is a huge plus)

    Cons

    - no late nights but early mornings
    - lots of turnover at the GM position
    - turnover at mid manager level as well
    I haven't found the root cause yet for the turnover, but I believe it is high standards

    Advice to ManagementAdvice

    Let's reduce the turnover, let's empower our managers to make the right decisions. Even if performance slips, we need to encourage our GMs instead of termination. Sometimes if sales falls, it isn't the GM fault, (part of it might, most of it is competition, economy, and luck) I am excited about the future, at some point we must have the right people on the "bus"

  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Office in Pleasanton, CA
    Current Employee - Home Office in Pleasanton, CA

    I have been working at Specialty's Cafe & Bakery full-time (more than 5 years)

    Pros

    This is without a doubt the best company to work for ever. They let you work at your own pace, value your input and the sky is the limit with opportunity here. If you have a can do attitude and work hard your will quickly move up the ladder.

    Cons

    This place is awesome. The new office in the east bay is a bit far from everything but I do enjoy the warm summers.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    A good place to work if you care about what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Specialty's Cafe & Bakery full-time (more than 3 years)

    Pros

    If you work hard and show up to work on time you can move up in the company. Most stores are only open 5 days a week so you get weekends and holidays off too.

    Cons

    Mixed messages from upper management. They're more concerned with numbers on paper than the actual store operation. No overtime or paid holidays.

    Advice to ManagementAdvice

    Don't assume that we don't care about our jobs. Just reach out and talk with us before jumping to conclusions.

    Neutral Outlook
    No opinion of CEO
  6.  

    Dont work for them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver in South San Francisco, CA
    Current Employee - Driver in South San Francisco, CA

    I have been working at Specialty's Cafe & Bakery part-time (more than an year)

    Pros

    Weekends off & food is discounted

    Cons

    Management tend to patronize you if issues are brought up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Working at the Home Office is Wonderful!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Pleasanton, CA
    Current Employee - Customer Service in Pleasanton, CA

    I have been working at Specialty's Cafe & Bakery full-time (less than an year)

    Pros

    M-F Schedule, Great Co-Workers, Great Leadership, Comprehensive Pay, Real Customer Service, Telecommuting, Free Food

    Cons

    Six week training really not needed.

    Advice to ManagementAdvice

    The compensation was competitive for what the role of a customer care rep, plus the perks of free food and internet pay was awesome!! I would have appreciated not having to have hardwired internet to do my job. Otherwise the Director of Sales & Customer Service is completely AMAZING!!! Really she tries her best to fix any problem that may be at hand with customers, very genuine. Really everyone there from the Director of Branding to the Store Cashier was very nice to me!!!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    closing manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Specialty's Cafe & Bakery

    Pros

    great staff to work with values and benefits

    Cons

    the structure is very low pay

    Advice to ManagementAdvice

    money please

  9.  

    Great Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Training Manager in San Jose, CA
    Current Employee - Regional Training Manager in San Jose, CA

    I have been working at Specialty's Cafe & Bakery full-time (more than 5 years)

    Pros

    helps people get their foot in the door, whether its for beginner cashier or first time in management. great place to begin your career

    Cons

    things change sometimes so quickly. not enough planning done at times

    Advice to ManagementAdvice

    remember what is it like to start from the beginning. communicate with team more often.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    low to no visibility, no accountability or support from upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Closing Manager "lead in Irvine, CA
    Former Employee - Closing Manager "lead in Irvine, CA

    I worked at Specialty's Cafe & Bakery part-time (more than 3 years)

    Pros

    honestly it's not worth your time.
    You will be expected to work harder than compensation entails.

    Cons

    no recognition of hard work and company loyalty.
    few hours, in which you are expected do more than the job you signed up for without equal compensation.

    Advice to ManagementAdvice

    communicate and guide your staff more rather than stepping on them to get yourself ahead.
    reward and recognize those who truly go above and beyond the line of work. (i.e. "LEADS"/closing managers who work to make you look good by filling in doing all the jobs you won't hire additional people to do)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    I wouldn't recommend this place to people I know even though I love their food.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in San Francisco, CA
    Former Employee - Customer Service in San Francisco, CA

    I worked at Specialty's Cafe & Bakery part-time (less than an year)

    Pros

    I love their food and I can't think of any other good reason.

    Cons

    They give a schedule and showed up to work and they cut your hours and send you home early or change your schedule without having the courtesy of calling you to let you know they change your starting time. They hire just about anybody to manage the place even if they can barely speak English and uneducated. The last manager I had was so annoying with an irritating voice and trying to catch you in the smallest mistake you make to get in your case and get you in trouble and eventually fired you. Make sure they'll put you to work in the position that you applied for because I applied for a customer service position and they put me to work in production in the back when I clearly applied for a front customer service position.

    Advice to ManagementAdvice

    Managers need more training in treating all the employees fairly and stop playing favors and not to use their position just to fire people and give more and better hours to your buddies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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