Specsavers

  www.specsavers.co.uk
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Specsavers Reviews

Updated August 1, 2014
Updated August 1, 2014
22 Reviews

2.7
22 Reviews
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Doug Perkins
10 Ratings

Employee Reviews

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  1.  

    clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Norwich, England (UK)
    Former Employee - Anonymous Employee in Norwich, England (UK)

    Pros

    fun place to work, owners were nice too

    Cons

    wasn't there long, moved away, starting wage could be more

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great opportunities to work in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Plenty of technology to work with

    Cons

    Change can be slow, but sure.

    Advice to ManagementAdvice

    Speed up IT into retail to become even more competitive

    Recommends
    Approves of CEO
  3.  

    Poor Management / Horrible Experience / Treated like a number not a valued employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst  in  Whiteley, England (UK)
    Former Employee - Service Desk Analyst in Whiteley, England (UK)

    Pros

    Good clean environment with good facilities , Generous parking spaces and the place was very easy to commute to . The place has nice views as well.

    Cons

    Management especially the team leaders , you are felt like you are a number and not a valued employee working there. Poor work culture. Training was very lack - luster.

    Advice to ManagementAdvice

    Change the whole management structure , retain your staff

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Interesting, rewarding and challenging job. Terrible wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Optical Assistant  in  Liverpool, England (UK)
    Current Employee - Optical Assistant in Liverpool, England (UK)

    Pros

    As an Optical Assistant, the role is an interesting mix of sales, healthcare and technical work, with plenty of training and development avaliable.

    Store teams are generally great, close knit teams that get along well together.

    Cons

    Progression opportunities are limited, and wages are stagnant at or around minimum wage. No matter how much you learn or extra responsibility you take on there is little scope for promotion or pay increments. This can cause a regular exodus of staff, leaving those that do stay on taking on more responsibility for no reward (rinse, repeat).

    Advice to ManagementAdvice

    Your shabby wages are meaning that your excellent development program is paying the training budget of your competitors.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Poor pay. Didn't feel appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Optical Assistant  in  Ipswich, England (UK)
    Former Employee - Optical Assistant in Ipswich, England (UK)

    Pros

    Staff discount. Always busy. Good colleagues.

    Cons

    Overworked, underpaid, not appreciated by directors.

    Advice to ManagementAdvice

    You pay peanuts, you loose experienced staff and employ low paid inexperienced staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    IT Service Desk Analyst (Retail support)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Service Desk Analyst  in  Whiteley, England (UK)
    Former Employee - IT Service Desk Analyst in Whiteley, England (UK)

    Pros

    Well intentioned brand, maintaining an air of the family business specsavers was when it opened. Very good IT planning procedure in place. Follow ITIL to the letter.

    Cons

    Chauvanistic and male dominated management who keep their friends in work and keep the hard workers guessing if they will have a job tomorrow. Teamed with the torrents of abuse from store staff and store directors for things out of your control (Like changes implemented further up the line and a wholesale team who couldn't get SKUs on the system before they were dispatched to shops).

    Whenever good or great work was recognised and stores reported it, Management flipped it on us saying that we were on the phone for too long and should have fixed it within 4 mins.

    Advice to ManagementAdvice

    Diversify your team leader/service desk management. End selective employee monitoring statistics so the managers keep their friends in work and train your managers to be more supportive and empowering to disabled employees instead of abusing them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Waste of time , Team Leaders lack basic people skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst  in  Whiteley, England (UK)
    Former Employee - Service Desk Analyst in Whiteley, England (UK)

    Pros

    Environment was pleasant to work in. Generally clean

    Cons

    Just a number , not an valued employee

    Advice to ManagementAdvice

    Change your management and hire better managers that can motivate employees and not demotivate them

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great People but IT struggling with organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people, very motivated. Opportunities to self develop

    Cons

    Currently struggling with a reorganisation within IT and a lot of politics as a result

    Advice to ManagementAdvice

    Sort out the politics and focus on basics like quality engagement and communication

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Inspiration, exciting, a definitive experience that taught me so such.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst  in  St Peter Port (Guernsey)
    Former Employee - Marketing Analyst in St Peter Port (Guernsey)

    Pros

    You work for a Head Office that is not too big that you are just a number. The atmosphere is that of a family and you make friends and work hard but it is rewarding.

    Cons

    The head Office is based on an Island famous for the number of Banks and so the salaries are not that competitive. that's the only Thing.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Lot's of effort/ learning= Unchanging terrible wage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispenser and More  in  Blackburn, England (UK)
    Former Employee - Dispenser and More in Blackburn, England (UK)

    Pros

    Great collegues, lot's of banter.
    Managers and Directors seem to be actually nice people. They give us cards for birthdays, sweets etc... But then, you wonder if they do that just to keep the staff happy and to stop them complaining.
    It is challenging compared to other retail jobs. Your day can be varied.

    Cons

    You earn the least for doing the same job out of all the Specsavers in the surrounding area. No reward even though there is a lot of training/ knowledge required. Minimum wage with no chance of raise, even if you're a really hard worker and have worked there for years. Rubbish bonus. Consequently, you feel demotivated and insignificant. I have since left and joined another Opticians which pays me almost TWICE the amount I was on.
    What is also annoying is that you work SO hard there, it's always busy and understaffed and yet there are people at the company who you know earn probably triple what you're on, and all they do is a unneeded 'H.R' job. (eg. Shuffling papers, pretending to look busy, talking bs)
    It causes a lot of resentment.
    I'm sorry to have left, I liked the job and the people. But I couldn't stay any longer without feeling like a complete mug to accept such a terrible wage for doing so much.

    Advice to ManagementAdvice

    If you pay peanuts, you get monkeys.
    Lot's of people, especially those who have worked there for a while, are leaving because they have realized that no matter how loyal you are and how hard you work, you will not recieve ANY sort of pay rise. It is very demotivating and means that talented people have left/will leave.
    It is a real shame that a skilled job at a profitable company like Specsavers does not pay a fair wage. Many of the employees have to receive Tax Credits in order to support their families. It's not right.

    Doesn't Recommend
    Negative Outlook

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