Glassdoor is your free inside look at Spirit Airlines reviews and ratings — including employee satisfaction and approval rating for Spirit Airlines CEO B. Ben Baldanza. All 29 reviews posted anonymously by Spirit Airlines employees.
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B. Ben Baldanza
Current Employee – been working at Spirit Airlines full-time for less than a year
Pros – Travel
Meeting a variety of people
Cons – Working constantly, Unhappy employees, Careless management
Advice to Senior Management – Focus on customer service FIRST and FOREMOST, and hire/recruit more people to work because that is the problem that Spirit is currently facing. The lack of people working creates a problem for current employees and customers.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-03-25 12:17 PDT
Current Employee – been working at Spirit Airlines full-time for more than 3 years
Pros – -Great travel benefits
-Meeting new people with great personalities
-Although sometimes it feels like you're entering Oblivion, many people band together to suffer through their jobs.
-Most departments form cliques that become very sociable with one another. Although the airline morale is low, many smaller managers and supervisors try to make the best of it with their team.
Cons – -Favoritism runs rampant in the airline, many people are shoved to the side to make room for others who have done nothing but gossip for a promotion
-Many people in higher management tend to be stubborn and find it difficult to adapt to new ideas or strategies.
-Ultra low cost mentality is spread throughout the airline and some departments will try to cut as many corners while keeping compliance to the bare minimum.
-Lots of cloak and dagger behavior among employees. Many will isolate themselves to protect their careers and to stay out of managements web.
-Management will take the word of one employee heavily over another without listening to the entire case. Lots of employees stay silent and would rather suffer reprimands than argue and get fired.
Advice to Senior Management – 1) Be unbiased about your decisions. Good management means listening to all sides of a story and understanding the problem before making judgment.
2) Raise morale. A good majority of the employees work hardf to make a living, and will easily leave if offered better pay at another job. Job retention should be an absolute priority not to mention keeping people from leaving means more company secrets safe or insider scoops private.
3) Corporate and Airport employees feel segregated and making any event exclusive to corporate employees raises jealousy and negative feelings. Be sure to include everyone as a company as we all work towards the same goal.
No, I would not recommend this company to a friend
2013-04-12 21:02 PDT
Current Employee – been working at Spirit Airlines part-time for less than a year
Pros – Free flights is about the only positive thing I can say about this company
Cons – the worse customer service I've ever seen and the fellow co workers are rude to one another
Advice to Senior Management – Put me in charge of customer service and hiring and firing and I will fix the company!
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-02-25 11:15 PST
Former Employee – worked at Spirit Airlines full-time for more than 3 years
Pros – There is a lot of growth in this company and career advancements.
Cons – Employees are not paid fairly for the amount of work and responsibility that is performed.
Advice to Senior Management – The culture and values at this company remain a mystery. There is so much potential in this company, but it all starts by treating the employees with respect. Motivation through fear is not a productive way to run a company.
No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company
2012-12-12 16:52 PST
Current Employee – been working at Spirit Airlines part-time for more than a year
Pros – usually if you are lucky you can flight for free
Cons – you cannot always have the privilage to flight with Spirit because, the airplanes usually are broken. the staff is very unprofessional and usually treats customers like bargage.
No, I would not recommend this company to a friend
2012-11-18 12:54 PST
1 person found this helpful
Current Employee – been working at Spirit Airlines full-time for more than 3 years
Pros – As an airline employee you can travel for free as long as the flight is not full. Unfortunately, that is the only advantage to working at Spirit and it is one you would get with any airline.
Cons – Management does not care about the employees. We had to start as part timers (20 Hrs/Wk ), and had to purchase our own uniforms which were very low quality and expensive ($275). They took the cost out of our paychecks. Very low wages, not too much above minimum wage. During training we were assured that although starting pay was very low, we would receive raises every 6 months. This was followed by constant wage freezes, so those raises took much longer. It took 3 years just to get up to ALMOST $10/Hr and then they hired a bunch of new people and found reasons to get rid of everyone that had finally gotten their way overdue wage increases.
They had us on 8.5 Hr shifts (half Hr for unpaid lunch) but they kept us so busy that most of the time we would not be able to take the lunch break and they would refuse to pay us for working that extra half hour. This company started out in Detroit and relocated to Florida because they knew they could abuse the employees and get away with it in Florida
Advice to Senior Management – Try treating your employees fairly and pay them a reasonable wage for all the hassles and responsibilities you put on them
No, I would not recommend this company to a friend
2012-11-10 22:51 PST
Current Employee – been working at Spirit Airlines full-time for more than a year
Pros – Able to travel almost anywhere at minimal cost.
Dynamic work environment, always some creative, new fee or new source of revenue.
creative ideas and solution for growth.
Cons – poor work-life balance. Management prefers the employees to stay extra, just for the sake of staying. It's all about appearance.
pay is not competitive. the travel benefits are "included" in your compensation - it is valued at about 10% of your salary, but with flights being mostly full, it is difficult to make use of the benefit.
Advice to Senior Management – Base promotions on the quality and quantity of work, not based on the hours the employee spends at the office.
Work on creating a better work-life balance. be understanding when employees need to leave at a specified time to interact with their children, especially if they then work from home after their children go to bed.
No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company
2012-10-04 05:38 PDT
Former Employee – worked at Spirit Airlines part-time for less than a year
Pros – Lots of down time between flights. Friendly workers, mostly west indian chaps.
Cons – Horrible moral, people being fired all the time for showing up 1 minute late. Supervisors constantly being replaced. Botched up micromanagement style here, looking to penalize workers instead of correcting. Inadequate and poorly maintained support equipment.
Advice to Senior Management – Get newer equipment and also train the heck out of newbies. When I asked for a checkout on the equipment and was told by one supervisor to just drive it like you do your car.
No, I would not recommend this company to a friend
2012-09-09 11:11 PDT
1 person found this helpful
Former Employee – worked at Spirit Airlines full-time for more than 3 years
Pros – Great Co-workers, felt like we were stuck in the same hell hole together. Alot of OT
Cons – Extremely overworked, Morale on Mx dep. is on the floor, all the flight benefits they say they give you, you cant really enjoy because you are either always working or the planes are always full. The pay is in no way competitive to other airlines and the only reason why Im still in this miserable place is because Im waiting for jet blue to open a position. No Help from Station Managers all the way up to CEO Ben Baldanza.
Advice to Senior Management – This advise is to the board of directives, GET YOUR MONEY AND RUNN!!!! If you keep the same people running this airline the way it is, it will crash to the ground. The previous owners who created spirit airlines should had left this clowns some notes on how to run an airline.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2012-06-28 18:51 PDT
Current Employee – been working at Spirit Airlines
Pros – Growth, incredibly successful business model.
Cons – HR related functions. Lack of objective annual performance review.
Advice to Senior Management – Take care of your employees.
2012-05-05 20:31 PDT
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