Sport Chalet

www.sportchalet.com
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Sport Chalet Reviews

Updated February 27, 2015
Updated February 27, 2015
115 Reviews
2.5
115 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sport Chalet Chairman, President, and CEO Craig L. Levra
Craig L. Levra
63 Ratings

Review Highlights

Pros
  • Good reputation in the consumer world, pro-deals from major brands (in 22 reviews)

  • Fun if you love being surrounded by sports stuff-great discount (in 7 reviews)


Cons
  • no raises, sell visas and warranties (in 11 reviews)

  • If you are full time you are required to work 2 of the 3 days Friday, Saturday, and Sunday (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    had a great time working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Laguna Niguel, CA
    Current Employee - Sales in Laguna Niguel, CA

    I have been working at Sport Chalet full-time (more than a year)

    Pros

    Flexible hours, good co workers, good managers

    Cons

    They pushed credit cards down our throats

    Advice to ManagementAdvice

    Train us about all the product, dont just throw us out there

    Recommends
    Positive Outlook
  2.  

    It is a very fun and enjoyable place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookkeeper in West Jordan, UT
    Current Employee - Bookkeeper in West Jordan, UT

    I have been working at Sport Chalet full-time (more than 5 years)

    Pros

    I really enjoy what I do at my job. I have had some very great management staff over the 7 and 1/2 yeas I have been with the company.

    Cons

    In the 7 and 1/2 years with the company I have not received any financial increase in my pay. I know that it was due to a pay freeze but I know that there were others that were given increases. I have never called out sick, been late, I would have to say that is the only down side to my job. The fact that I would liked to have had more than just an at-a-boy, $$ is always a nice thank you.

    Advice to ManagementAdvice

    To look more at the employees as an individual cog on a wheel, no the wheel its self. So many put forth so much to help and do for the company than is seen. I have seen a lot of people be promoted to Department Heads that only did it for the raise, not caring that they were to be the driving force to improve their department. Then when their department was not performing place the blame else where.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Retail and customer service without thinking of the customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Irvine, CA
    Former Employee - Retail Sales Representative in Irvine, CA

    I worked at Sport Chalet part-time (less than a year)

    Pros

    Learned some sales techniques. The staff were friendly and you found solidarity quickly. You will learn a lot about various sports and health items if you so choose.

    Cons

    Management thought of themselves first always (and how they could impact the numbers, before even customer service. ). Poor scheduling. When I was leaving they didn't actually pay attention to any of the information I gave, despite well advanced warning and periodic reminders. Demeaning and patronizing management. They cared more about selling credit cards than true customer service and loyalty. Almost impossible to climb and gain pay raises. I was promised one wage after the interview and told a wage 75 cents lower on the day I started work.

    Advice to ManagementAdvice

    Be more thoughtful. Manage your stress better. Don't take out your frustrations on employees. Take care of scheduling better. Never give the message "sell me some credit cards so that I look good for my bosses" as it makes the employee feel belittled, especially when they are working hard to ensure Sport Chalet gives the best customer satisfaction.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Very Rewarding Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sport Chalet

    Pros

    Dedicated to training and being the best.

    Cons

    Sensitive market for rockey economy

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Awesome benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sport Chalet

    Pros

    -Pro Deals
    -Fun coworkers
    -The staff is very encouraging on getting you to try new things and get outdoors more often
    -Pay is decent

    Cons

    -The way that they grade you is completely performance based, which I both agree and disagree with. My knowledge on store product may be 10 times more than someone else in my department, but if they sign someone up for more action passes then they will get the hours.

    Advice to ManagementAdvice

    Compensate for staff members knowledge on product and their customer service skills as well as their performance.

    Recommends
    Positive Outlook
  7.  

    Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Scuba Sales in Valencia, CA
    Current Contractor - Scuba Sales in Valencia, CA

    I have been working at Sport Chalet as a contractor (more than 3 years)

    Pros

    Great experience as an instructor. Sport Chalet has a great instructor Development course.

    Cons

    The pay is bad, but the befits are worth it.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Many changes since the purchase

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA

    I have been working at Sport Chalet

    Pros

    possible future opportunities. good discount

    Cons

    changing quickly. unsure future. no raises in past 4 years.

    Advice to ManagementAdvice

    recognize employees and compensate more fairly.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Fun products, cool discounts, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ski and Bike Technician in Scottsdale, AZ
    Former Employee - Ski and Bike Technician in Scottsdale, AZ

    I worked at Sport Chalet

    Pros

    pro-deals
    free rentals
    possibility to meet some cool co workers
    good if you are into sports

    Cons

    very corporate and disconnected management style
    hard to get a raise, lots of beating around the bush
    the company is slowly becoming more and more like sports authority, rather than a group of experts

    Advice to ManagementAdvice

    Listen to the employees on the sales floor
    stop pushing numbers so much

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Been taken to the Limit...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Sport Chalet part-time (more than a year)

    Pros

    Easy to get hired. Great discounts on merchandise.

    Cons

    Like many retail operations there is a huge disconnect between corporate and mid level management, which may be due to recent sale of sport chalet. management is lacking in consistency with customer service depending on the store. No uniform way to track employee performance in sales, so managers do not really know who is doing a good job and for how long. Managers are hired only to 'crack the whip'. Yelp reviews tell volumes. Priorities are to push credit cards, reward programs, and certain merchandise called effort items. These sign ups and effort items are how a good employee is given recognition. The training of new employees is weak to non existent. You have to figure it out as you go along meaning you can get fired for something you were never trained to do. No team identity for non management employees, and management rarely try new things to not get yelled at by their bosses. This results in little pride to work for what was once a great company.

    Advice to ManagementAdvice

    Invest in building a team mentality. Service at each sport chalet varies based on sales rank, so that means you are not getting the most out of your high volume stores. Increase incentives of low level employees. Let new hires know if they complete certain steps and goals they can be promoted. It might help that high turnover...

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    its OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Sport Chalet

    Pros

    Had an ok discount while working there.

    Cons

    Boring, not fun, and really slow business.

    Advice to ManagementAdvice

    look to sell guns and ammunition, even though the founder didn't believe in it. It would bring in customers. Got asked about guns and ammunition quite a bit while working there.

    Recommends
    Neutral Outlook
    No opinion of CEO

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