Sport Chalet Reviews

Updated April 13, 2015
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2.5
127 Reviews
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Sport Chalet Chairman, President, and CEO Craig L. Levra
Craig L. Levra
71 Ratings

Pros
  • Good reputation in the consumer world, pro-deals from major brands (in 22 reviews)

  • Fun if you love being surrounded by sports stuff-great discount (in 7 reviews)

Cons
  • no raises, sell visas and warranties (in 11 reviews)

  • If you are full time you are required to work 2 of the 3 days Friday, Saturday, and Sunday (in 7 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Admin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sport Chalet

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The people at Sport Chalet are great.

    Cons

    Management is not so great. Lack of communication and transperancy.

  2. Helpful (1)

    Good People in decaying corporate culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Diego, CA
    Current Employee - Sales Associate in San Diego, CA

    I have been working at Sport Chalet

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Awsome people
    fun products
    perks like free rentals and free ski days

    Cons

    Low pay, little to no income growth
    poor corporate culture
    Declining concern for employees
    over emphasis on credit card outcomes

    Advice to Management

    Maintain original employee driven focus At the core of norbets business model. Having well trained experts is a hallmark of the company. Declining pay, less perks, and increasingly disconnected corporate culture has replaced a highly skilled long term staff with a steady stream of undertrained low income workers

  3. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Santa Monica, CA
    Former Employee - Sales Associate in Santa Monica, CA

    I worked at Sport Chalet

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    friendly environment good service organized

    Cons

    not a good salary not too many hours to work

    Advice to Management

    need more training

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great first experience to retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sport Chalet

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Workshops for products, free sneakers every now and then, as well as a

    Cons

    Very little opportunity to move up. I often felt that I had to wait for a higher up to move stores to even get a faint glimmer of hope for advancement; however, there was often someone from another store that would come to fill their position.

  6. Helpful (1)

    both loved and hated the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA

    I have been working at Sport Chalet part-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    great discounts instore/pro deals from almost all companies we work with.
    Fun, interesting customers
    Coworkers are nice
    great about granting employee time off requests

    Cons

    Poor corporate culture
    focused on mastercards, rewards program and warranties over sales/customer service
    new owners make everyone from management on down nervous
    uncomfortable work environment

    Advice to Management

    Focus on customer service and product knowledge to make customers happy, not credit cards
    promote product/activity knowledge for employees
    sell guns/ammo, many customers come in for it, and leave when they don't find either.

  7. Hard work + zero recognition = poor employee morale!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Sport Chalet

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company does encourage their employees to try out different sports and activities by offering a great rental program for employees for most of the equipment we sell.

    Cons

    No pay raises throughout the company for the past 4 years, unless you're looking for a promotion within the company. Managers are forced to micromanage their employees since the new owners of the company have forced many hourly labor cuts. By now, most employees (even the ones who have been with the company for 10+ years) have begun looking for or have already found another job.

    Advice to Management

    The floor staff is the primary reason why customers come back to the store - for excellent customer service. Bad employee morale = poor customer service. It doesn't even matter if all the employees get replaced with new minimum waged staff, they'll just end up quitting after 2 to three months, which happens to be the current turnaround time for all new employees.

  8. Enjoyed working here at first, but over time and as changes were made per corporate, became understaffed and underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Head
    Former Employee - Department Head

    I worked at Sport Chalet full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I originally loved working here, and co-workers were like family. Great employee discounts and sometimes get free products. If you enjoy sports, you can learn a lot of valuable technical information about products.

    Cons

    Employees are under-appreciated and overworked. Over the 7 years of being employed here, we did more work with less people and less pay. Corporate is out of touch with employee experience. I had a genuine interest in helping and educating customers but found I was not able to due to being understaffed.

    Advice to Management

    Ask for and take sales associates input. Changes were continuously made per corporate that were completely out of touch with allowing associates to assist customers and enhance the customers' shopping experience. Also re-instate annual raises.

  9. had a great time working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Laguna Niguel, CA
    Current Employee - Sales in Laguna Niguel, CA

    I have been working at Sport Chalet full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible hours, good co workers, good managers

    Cons

    They pushed credit cards down our throats

    Advice to Management

    Train us about all the product, dont just throw us out there

  10. It is a very fun and enjoyable place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookkeeper in West Jordan, UT
    Current Employee - Bookkeeper in West Jordan, UT

    I have been working at Sport Chalet full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I really enjoy what I do at my job. I have had some very great management staff over the 7 and 1/2 yeas I have been with the company.

    Cons

    In the 7 and 1/2 years with the company I have not received any financial increase in my pay. I know that it was due to a pay freeze but I know that there were others that were given increases. I have never called out sick, been late, I would have to say that is the only down side to my job. The fact that I would liked to have had more than just an at-a-boy, $$ is always a nice thank you.

    Advice to Management

    To look more at the employees as an individual cog on a wheel, no the wheel its self. So many put forth so much to help and do for the company than is seen. I have seen a lot of people be promoted to Department Heads that only did it for the raise, not caring that they were to be the driving force to improve their department. Then when their department was not performing place the blame else where.

  11. Lots of changes, and not for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orange, CA
    Former Employee - Sales Associate in Orange, CA

    I worked at Sport Chalet full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pro deals, get along with most of co workers.

    Cons

    Poor management, employee moral down, budget cuts, lack of hours.

    Advice to Management

    Bring back the old Sport chalet. Customer service is totally gone. stop cutting employee hours before there is no one left to run the store.

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