Sports Authority

  www.sportsauthority.com
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Sports Authority Reviews

Updated August 18, 2014
Updated August 18, 2014
606 Reviews

2.7
606 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael E. Foss
53 Ratings

Review Highlights

Pros
  • The employee discount is acceptable, but basically in line with other retailers (in 50 reviews)

  • Cost plus 10% days (which brings the price down to what you would pay at Walmart but hey, we appreciate your hard work (in 22 reviews)


Cons
  • Customer service is supposed to be primary focus but company gives you no tools to do so (in 31 reviews)

  • Upper management sets ridiculous sales goals that are very very tough to reach (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Unorganized and unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Novato, CA
    Current Employee - Sales Associate in Novato, CA

    Pros

    The employee discount was one of the best I have ever heard of, the dress code is very relaxed, from what I have noticed at other stores, co-workers of the same rank get along very well.

    Cons

    Hours are extremely inconsistent (I personally was forgotten to be put on the schedule multiple times), managers are extremely unorganized, never presented with opportunities for advancement within the company.

    Advice to ManagementAdvice

    Review expectations of managers and how they should plan schedules.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Very Profit-Seeking Oriented

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I really enjoyed working with my team/coworkers. We had fun with each other most of the time, especially after closing during clean up.

    Cons

    A lot of customers just come in to browse and enjoy the air conditioning during the summer time. It is very frustrating for them to throw clothing and items on the floor and leave them there. Also, if you are a cute female employee, be prepared to be harassed by male customers while you're trying to do your job. They take advantage of the fact that you have to be nice to them and stare at you as your working. If your store is located within a shopping mall, your guaranteed to get hassled by male customers. Managers expect you to maintain professional demeanor, even when guys insist you talk to them.

    Advice to ManagementAdvice

    You should listen to your female employees complaints and tell them if they feel uncomfortable that they can ask for help, even when it is busy. I quit because I felt very uncomfortable with the many male (non-buying) customers harassing me while I work. You should maybe warn your young female employees and train based on customer-employee sexual harassment.

    Doesn't Recommend
  3.  

    It's a decent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Authority  in  Secaucus, NJ
    Former Employee - Senior Sales Authority in Secaucus, NJ

    Pros

    There is a great opportunity to earn extra pay through commission system.

    Cons

    District managers promote some to supervisor/manager positions without training them properly.

    Advice to ManagementAdvice

    Better training for Supervisors.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Nope, Nope, Nope

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The discount is pretty good

    Cons

    Senior Management needs to try to connect to employees

  6.  

    Very good yet incredibly boring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Warwick, RI
    Current Employee - Sales Associate in Warwick, RI

    Pros

    I loved working in Team Sports, loved helping customers and being able to use my sports knowledge in an effort to help customers. They dont ask much from associates other than to simply approach customers and at least try and make some sales, which is not terribly difficult when people are mindlessly staring at random products. Loved the benefits of working there, good hours, great managers.

    Cons

    Incredibly boring when no.customers are present. Often spent my time playing street hockey in the aisles or bouncing tennis balls for hours. Had a 36 hour sale once and had three customers come in.

    Advice to ManagementAdvice

    Market better.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Felt Betrayed From Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fun coworkers...it was easy to make friends, good
    Environment, and decent hours. MOST of the managers were nice and cared for your safety. There was a manager who made sure my ride came to get me at night and for the most part everyone asked me how my day was going. They seemed to care for my well being. SOME.

    Cons

    When I first started, everything was fine. I was hired as seasonal but was brought back a few months later as permanent work. When I came back management was a little different which was not an issue to me since it looked like they promoted from within the store! But things quickly turned bad.

    I was mainly the closer and had to take care of the fitting rooms and clothing. There were NO REGARDS to what time you left. Your shift might say 2-1030 but be looking at getting off around 11 or 1130. I was constantly doing overtime because we all had to leave the store together, which meant EVERY department needed to be clean and ready for anyone to leave. I don't mind overtime here and there but not every night. If we had someone coming in from HQ to check out the place, then expect to be there until midnight because they clean the night BEFORE. instead we should have the whole week leading up to clean or just keep the place looking good all the time. Too much scrambling.

    When I was told that I was going to learn to check when it got busy, I was excited since I have never used a cash register before!! But that quickly went away when I needed help on the register. One manager was so irritated with me asking ONE question about a return that she just gave me SO MUCH attitude and basically rolled her eyes at me...she didn't help me at all and I just asked another cashier who was very helpful. I never went up to her again for anything after that.

    I realize most stores have this policy where we are not allowed to confront someone who is stealing but my coworker and I caught someone and did what we were told and that was to give GREAT customer service and we constantly checked up on the person ("Are You Finding Everything Ok?"
    Do You Need Help?" Etc.) to show them that we were being attentive. We communicated this to other employees and management so we all knew what was happening. Of course the guy walked out with merchandise because we don't call the cops or whatever. So that night when we were all discussing the situation, one of the "lead" cashiers made a Snarky remark that if we had given the guy good customer service then he wouldn't have done it. Needless to say she was trying to assert herself where it wasn't needed and throughout my stay at Sports Authority she made more comments like this directed to me.

    The breaking point for me was when I almost got 3 write ups in ONE WEEK. My first was when my drawer was short some small amount and the second was when my drawer was short again...which I felt was suspicious since the "lead" cashier seemed to have it out for me but managers know best. Then my third almost happened when I accepted a store coupon without attaching a receipt...I wasn't told I needed to do this and was basically interrogated about who told me it was ok to not attach a receipt!! I felt horrible but I told them who trained me (which training was literally 30 minutes) and they had to talk to the person about what I did. They said they'll let it slide this one time but next time id be written up!! After that I never wanted to cashier again.

    It was sad because I really had my heart set out for this place and it hurt me to give my 2 weeks.

    Advice to ManagementAdvice

    Please get everyone on the same page and try to be more diligent on training! If you're willing to write someone up that's new for something they weren't taught, then there's a flaw in the system. Change is good but if one person is this way and another is that way then there's so balance. Also find people who are willing to help. No one new wants to feel like they're being a pain or bother for asking questions!! Also there should be a daily check list for everyone to do so that people aren't stuck in the store before an auditor until midnight cleaning. If it was a daily thing then the night before someone from HQ comes in, it should just be the finishing touches.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    The experience was very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The prose are there is a Flexible staff, with a very good good atmosphere, and lots of team work. Very cooperative leadership.

    Cons

    The cons to working here would be the salaries are not competitive for a career, unless you climb the ladder.

    Advice to ManagementAdvice

    Keep all staff happy and wanting to strive for a great store.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    ok place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good employee discount and the hourly pay is above minimum wage plus commission to give employees incentive to sell more

    Cons

    inconsistent work schedule and hours, will have 40 hours one week and 24 hours the next

  10.  

    Typical retail job, good if you know and love sports

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good customer service, fun atmosphere

    Cons

    forced too conservative dress, forced upsell

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Overworked due to cutbacks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Asset Protection Department
    Former Employee - Asset Protection Department

    Pros

    Nice corporate office
    Long term managers

    Cons

    Large cutbacks to make the company more profitable made it hard to complete your work in less than 50 hours a week

    Advice to ManagementAdvice

    Too many changes at once due to poor leadership in the past

    Neutral Outlook
    No opinion of CEO

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