SpotOn Reviews

I have been working at SpotOn full-time for less than a year

Pros – Innovative product. Lucrative bonus and incentive plan for those who perform. Supportive organizational structure from top to bottom.

Cons – Account managers are responsible for increasing brand awareness in new markets.

Advice to Senior Management – By investing more in increasing brand awareness in new markets, overall sales will increase. Implement mandatory webinars that cover the basics of digital marketing so sales agents who do not have experience in marketing or digital media can perfect explaining the product to potential merchants in a meaningful and concise way.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at SpotOn as a contractor for less than a year

Pros – You work in the field or at home

Cons – False statements and promises. Training is a joke. Management is too busy to help you. No one really takes the time to train you because they're having to make sales too.
You use your own car, gas, cell phone, etc... They do not reimburse for anything, nor do they pay you salary.

Advice to Senior Management – Honor your promises to the people you hire. Seems more like a pyramid scheme than an actual job.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I have been working at SpotOn full-time for less than a year

Pros – The service is easy to use, offers small businesses the ability to compete with the larger corporation. There is a technical support department and a customer service department to help the businesses with any need. The management staff is very helpful and willing to work with employees with training and coaching.

Cons – No advertising in local markets except by the account manager. The account manager does not have the tablets with them and this is a problem at times.

Advice to Senior Management – Start a strong advertising program nationwide, this would help us get in the door with businesses and increase brand awareness. Have the account managers have a few tablets on hand. Some businesses want to install and get their program running that day. Having the table take 4-8 days to reach a business, causes some of the initial excitement to diminish. All businesses wouldn't require the tablet that day, but it would be handy to have a few to install immediately.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at SpotOn full-time for less than a year

Pros – The service sells itself
very easy to use
support for you and customers
get to work with customers excited about using this product

Cons – It takes work to reach a decision maker

Advice to Senior Management – Having a gas allowance would really be a big help

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at SpotOn full-time for more than a year

Pros – - Ongoing training and support
- Encourages creativity
- Flexible schedule
- Uncapped bonuses

Cons – - At times, difficult to reach the decision makers of businesses.

Advice to Senior Management – Improve reimbursement plan for expenses.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at SpotOn as a contractor for less than a year

Pros – The product capability overall is compelling.

Cons – Red Flag to potential employees! They don't hire sales executives... SpotOn lures sales reps by posting the job as salary plus commission and instead they have reps jump through hoops of training and development as a contractor paid only upon a sale made. Does not cover your time spent with the installation, customer service, follow-up, and staff training involved for customer retention. Once you've completed the training obstacles they won't hire you unless you're selling a new account per day. And if one of your accounts cancel (there is no customer contract obligation) they will deduct the majority of sales commission.

Advice to Senior Management – Account sales and service to obtain and retain customers should be part of your compensation as posted on your job ads "salary plus commission". Try paid training for starters.

No, I would not recommend this company to a friend

I have been working at SpotOn full-time for less than a year

Pros – Great opportunity selling a great product to small to medium size businesses. Flexible schedule, not micro managed, opportunity to make a nice living, sky is the limit, no cap on bonus. No competition in the market. Helps business grow their revenue.

Cons – I do not know that I can list a con, I am very happy with my the company, my job and the people I work with.

Advice to Senior Management – Keep making the product better!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at SpotOn full-time for less than a year

Pros – One of a kind innovative product that combines loyalty with social media and digital marketing. Back office software segments merchants customer base so they can selectively re-target. I.E. Top customers, lapsed customers, connected on FB, etc. Very low priced for the value.

Cons – Lack of knowledge of the loyalty industry or social media will hurt your sales. Absolute organization is required to not only sell but install, train, and follow up with merchants. Income can be very low, and if you don't make your weekly quota you stand a good chance of being terminated. Training is limited and you have to do a lot of research on your own time to learn the industry and the business.

Advice to Senior Management – Come up with a professional training program modeled after the activities and practices of top sales performers. Give more lead time to the managers and sales team when making changes. Introduce major changes one at a time instead of several at once. Allow a longer ramp up time for new sales reps to achieve and maintain quota. Listen to feedback from the sales team.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at SpotOn full-time for less than a year

Pros – Amazing product that really helps the small biz owner grow biz when used strategically. No real competitor; low price point. It's a pretty easy sell if you can just get the appointment with the merchant (kind of a no-brainer when most of them see it). Complete control over your own time and 'being your own boss' is great. The people at corporate are always pleasant and accessible (even the owners)... easy to get hold of and always positive and helpful. My personal regional manager is ALWAYS available and excellent w/ training and support. GENEROUS medical coverage (90% of Blue Cross premium covered, excellent coverage).

Cons – Very hard work; cannot do 'part time' and expect to succeed. Requires commitment, dedication, passion, patience, and lots of pounding the pavement. Not for people who need a lot of hand holding, but for self starters only. (Lots of the 'complainers' out here evidently fell short, and then blame the company). No car or equipment allowance..yet. Must provide own laptop, but a tablet for demo purposes IS provided to salaried agents.

Advice to Senior Management – Increase the base salary to at least $40-45K if possible to attract people with a solid history of success in sales. Low salary is assuring we always get 'rookies'. Provide some compensation for the many miles of driving agents do per day. Provide more intensive training for reps before sending them out to the field.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at SpotOn full-time for less than a year

Pros – Great concept for a small business that wants to get into a loyalty program. A fairly easy to use system for customers and a nice use of a mobile app that works with the system

Cons – Nearly impossible for a small business to use and maintain. Corporate is awful to work for as they continually change what they charge a business and provide zero support to a new account manager. They lie about making you full0time employee which means you do a ton of work for almost no money. Corporate gets the deals and you get paid very little. The company is backed by a shady credit card processing business which uses some bad tactics. Management has little knowledge of the product and is not available for support. They are only there to hound you for sales and little else. Do not take this job!

Advice to Senior Management – Learn your product and support your staff. Lead by example not by force.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company